Billing & Payment
Fees
Veho will generally invoice shipper weekly for labels generated that are not cancelled within the applicable Cancellation Window, and all applicable charges, and shippers are responsible for cancelling orders within the cancellation window to avoid charges.
Payment Forms & Schedule
The shipper is responsible for paying the full amount of all invoices on time. Past due amounts are subject to a finance charge of the less of 0.4% per week or the maximum amount permitted by law.
Veho does not accept credit card payments. ACH and wire payments are preferred method.
Surcharges, Ancillary & Accessorial Fees
Veho assesses Surcharge, Ancillary, & Accessorial Fees to cover the costs we incur due to exceptions that require us to operate outside of our service agreement. The full list of fees can be found here. It is the responsibility of the shipper to monitor the Surcharges, Ancillary & Accessorial fees documentation for changes that may be made periodically without prior notice.
Claims
Shippers may submit claims to Veho utilizing Veho’s standard claims submission procedures. Generally, credit memos are sent 60 days after claims are submitted. The timeline for claims processing varies, and is at the sole discretion of Veho. Veho does not guarantee processing times. For Veho’s full claim policy and submission procedure, click here.
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