Veho Consumer
‍Privacy Notice

INFORMATION YOU PROVIDE TO US

‍The information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, salutation, email address, shipping and delivery addresses, and phone number.
• Demographic data, such as your city, state, country of residence, postal code, and age.
• Business data, such as company or employer name, job title, business email address, company or employer size, and business phone number.
• Account data, such as the username and password that you may set to establish an online account on the Service and any other information that you add to your account profile.
• Delivery data, such as property access codes or details, type of delivery location (e.g., business or residence), images, delivery instructions, and any other information that you provide related to your delivery.
• Communications that we exchange with you, including when you contact us through the Service, text messaging, social media, or otherwise.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
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‍INFORMATION FROM OTHER PARTIES

‍We may also collect information about you from other parties. We may combine information we receive from you with information we obtain from other sources. The parties that may provide us with information about you may include:

‍Public sources, such as government agencies, public records, social media platforms, Google geocoding data for location accuracy, and other publicly available sources.

• Business partners, such as the retailer/subscription business partners who contracted with us to facilitate delivery of  your packages. We may share information with business partners as further described below in “When We Disclose Information About You,” or enable them to collect information directly via our Service to update business partners on the status of your shipment. 
• Data providers, such as data aggregators, information services, and data licensors that provide demographic and other information.
• Marketing partners, such as joint marketing partners and event co-sponsors.
• Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.
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‍‍AUTOMATIC DATA COLLECTION

‍We, our vendors, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Precise location data when your device settings allow our mobile application to access your device’s location.
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‍‍COOKIES AND SIMILAR TECHNOLOGIES

‍Some of the automatic collection described above is facilitated by the following technologies:

‍Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our third-party business partners and vendors place.

• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which may be used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

‍You can change your settings to notify you when a cookie is being set or updated, or to block certain cookies, though this may impact the Service. Please consult the “Help” section of your browser for more information (e.g., Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge).

We may use information about you for the following purposes:

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‍SERVICE DELIVERY AND BUSINESS OPERATIONS

‍We may use information about you to:

• provide, operate and improve the Service and our business;
• establish and maintain your user account on the Service;
• facilitate your invitations to friends who you want to invite to join the Service;
• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
• communicate with you about the Service, including by sending announcements, updates, and support and administrative messages;
• understand your needs and interests, and personalize your experience with the Service and our communications;
• as otherwise disclosed to you or authorized by you; and
• provide support for the Service, and respond to your requests, questions and feedback.
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‍‍RESEARCH AND DEVELOPMENT

‍We may use information about you for research and development purposes, including to analyze and improve the Service and our business by applying various data analytic techniques including but not limited to machine learning and artificial intelligence. As part of these activities, we may create aggregated, de-identified and/or anonymized data from personal information we collect. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business. We commit to maintain and use such data in a de-identified form and not attempt to re-identify the data.

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‍‍MARKETING AND ADVERTISING

‍We, our vendors and our third-party advertising partners may collect and use information about you for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications, including by email. You may opt-out of email marketing communications as described in the Your Choices section below.
• Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.

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‍‍COMPLIANCE AND PROTECTION

‍We may use information about you to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements or our internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

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‍‍WITH YOUR CONSENT OR AT YOUR DIRECTION

‍In some cases, we may use or disclose information about you with your consent or at your direction.

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‍ANALYTICS AND TAILORED ADVERTISING 

Online Analytics. We may use third-party web analytics services on our Service to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Tailored Online Advertising. In using the Service, we allow select third party advertising technology partners to place cookies or other tracking technologies on the browser of your device to collect information about you as discussed above. These third parties may use this information to serve relevant content and advertising to you as you browse the Internet, and access their own cookies or other tracking technologies on your browser to assist in this activity. If you are interested in more information about these online advertising activities, and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s “How to Opt Out” page or the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving tailored advertising from companies that participate in those programs. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. Please note that if you use these mechanisms, you may still see advertising on our Service or across the Internet, but it may not be tailored to you based on your online behavior over time. 

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RETENTION

‍We generally retain information about you to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for information we collect about you, we may consider factors such as purposes for which we process information about you, and the applicable legal requirements.

We may disclose information about you to the following parties.

• Affiliates. Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.
• Vendors. Vendors that provide services on our behalf (such as delivery contractors and other providers) or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research and website analytics).
• Retailer/Subscription Partners. We may disclose information about you to our partners or enable partners to collect information directly via our Service. For example, we may update the retailer/subscription provider about the status of your delivery and any issues experienced during the delivery process.
• Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.
• Business and marketing partners. Unaffiliated parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.
• Linked third-party services. We may make available functionality that allows you to link or otherwise log into the Service through a third-party account. If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may disclose certain of your personal information to that third-party service. The third party’s use of the disclosed information will be governed by its privacy policy and the settings associated with your account with the third-party service.
• Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance with law, to protect the safety of any person, to prevent, investigate, detect, or otherwise address fraud, security, or technical issues, or to protect Veho’s rights or property.
• Business transferees. Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Veho Tech, Inc or our affiliates (including, in connection with a bankruptcy or similar proceedings).
• Consent/At your direction. We may disclose information about you as otherwise authorized by you.
• Aggregate/Deidentified Information. Any disclosure of the aggregate or deidentified data we create from the information we collect is in our discretion.

The Service may contain links to other websites, mobile applications, or other online services operated by unaffiliated parties. If you click on a third-party link, you will be directed to that site. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. Note that these external sites are not operated by Veho and they may use personal information in accordance with their own privacy policies. Therefore, we strongly advise you to review the Privacy Policy of these websites. Veho does not have control over and assumes no responsibility for the content of these third-party sites or actions of any of these unaffiliated parties.

• Access or update your information. You may review and update certain information via SMS or the Veho app.
• Marketing emails. You may opt out of receiving marketing emails from us by following the instructions in those marketing emails. If you choose to opt out, we will still send you non-marketing communications, such as those about your account or our ongoing business relations.
• Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
• Mobile location data. You can disable our access to your device’s precise geolocation in your mobile device settings.

• Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
• Decline to provide information. We need to collect information about you to provide certain services. If you do not provide information, we may not be able to provide those services.
• Close your account. If you wish to request to close your account, please contact us at privacy@shipveho.com.

‍Privacy Rights. Depending on where you live (such as residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia), you may have certain rights associated with your information. As used herein, “personal information” means personal information or personal data as defined by applicable law. These may include the following:

• Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of unaffiliated parties with whom we disclose personal information.
• Provide you access to and/or a copy of certain personal information we hold about you.
• Correct or update personal information we hold about you.
• Delete certain personal information we have about you.
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.
• Revoke your consent for the processing of your information.

You may be able to designate an authorized agent to make certain requests on your behalf in certain locations (like California). In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.

Please note that certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure the Service. We may need certain information in order to provide the Service to you; if you ask us to delete it, you may no longer be able to use the Service.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising your rights.

If you would like information regarding your rights under applicable law or would like to   exercise any of them, please use this Form, call us at +1 (844) 629-2381, or email us at privacy@shipveho.com. To protect your privacy and security, and as authorized under applicable law, we take steps to verify your identity and requests before granting such requests. If we are unable to verify your identity, we may be unable to respond to your requests.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request.

You may also have the right to opt out of sales of your “personal information” or “personal data” (as defined in applicable law), or the processing of such information for targeted advertising. To opt out of targeted advertising, please visit opt-out of cookies and email us privacy@shipveho.com. You may also broadcast your opt-out request through a legally recognized opt-out preference signal, such as the Global Privacy Control (on the browsers and/or browser extensions that support such a signal). Any opt-out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them.

If you are a resident of California, you may see more information about your rights and how we process your information below 

Residents of Minnesota and Oregon also have the right to request a list of “third parties” (as that term is defined under the Minnesota Consumer Data Privacy Act and the Oregon Consumer Privacy Act) with whom we have shared your personal information.

Colorado residents may obtain more specific information about how we process their personal data by reviewing the chart below.

‍Please contact us at privacy@shipveho.com if you have any questions about any of the choices identified above.

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Additional Information for California Residents

The following information applies to California residents regarding “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)). This information and the rights discussed below do not apply to information collected about Veho employees, former employees, candidates, or independent contractors. In this section, where we use a term in “quotes,” we refer to the meaning of that term in the CCPA.

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Categories of “Personal Information” We Collect, Use, and Disclose

Throughout this Privacy Policy, we discuss in detail the specific pieces of personal information and sensitive personal information we collect, the sources of that information, and how we disclose it. Under the CCPA, we also have to provide you with (1) the “categories” of personal information and sensitive personal information we collect and disclose for business or commercial purposes (as “categories” are defined by the CCPA); (2) the categories of other parties to whom we (a) disclose such information for a business purpose, (b) “share” information for “cross-context behavioral advertising,” and/or (c) “sell” such information. Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across websites, and “selling” is defined as the disclosure of personal information to third parties in exchange for monetary or other valuable consideration. We “share” information to provide more relevant and tailored advertising to you. Our use of third-party analytics services and online advertising services may result in the sharing of online identifiers (e.g., cookie data, IP addresses, device identifiers, and usage information) in a way that may be considered a “sale” under the CCPA. Please see the following chart for the rest of this information, which is also described throughout this Privacy Policy:

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We collect the categories of personal information from the following sources: (1) you; (2) through your use of the Service; and (3) other parties, such as business partners including customers shipping products.

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“Sale” and “Sharing” of Personal Information

In the past 12 months we have “sold” or “shared” the categories of personal information listed in the chart above. We do not knowingly sell the personal information of California consumers that we know are minors under 16 years of age without consent as required under the CCPA.

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Your California Privacy Rights

Shine the Light Requests. California’s Shine the Light Law (CA Civil Code § 1798.83) allows residents with which a business has an established business relationship to request a list of the third parties to which the business has disclosed certain “personal information” (as specifically defined by the Shine the Light law) during the preceding year where the business knows or reasonably should know that the third parties used the personal information for the third parties’ own "direct marketing purposes,” defined by the Shine the Light law as the use of personal information to solicit or induce a purchase, rental, lease, or exchange of products, goods, property, or services directly to individuals by means of the mail, telephone, or electronic mail for their personal, family, or household purposes. However, the business is not required to provide this information where the business adopts and discloses, in its privacy policy, a policy of not disclosing “personal information” to third parties for their “direct marketing purposes” 1) unless the resident first affirmatively agrees or 2) if the resident has exercised an option that prevents that information from being disclosed. Veho maintains such a policy and thus is not required to provide this information. To exercise your opt out right from this activity, please fill out the privacy form or email us at privacy@shipveho.com.

Other CCPA Rights. California residents can make requests about their personal information as described as set forth in Privacy Rights section above and also through our number stated above]. You may also have the right to receive information about the financial incentives that we offer to you (if any). The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA (e.g., to provide the Service to you).

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Retention of Personal Information

For information on how long we retain personal information, please see the section above on Retention.

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all transmission of information over the Internet and other information technologies. This means we cannot guarantee the security of information about you.

We are headquartered in the United States and may use vendors that operate in other countries. Information about you may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. By using the Service or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.

The Veho Service is not intended for use by anyone under the age of 18 and we do not knowingly collect personal information from children under 18. If you are a parent or guardian of a child from whom you believe we have collected personal information, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other means as required by applicable law. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

If you would like to ask about, make a request relating to, or share feedback about how we process your personal information, please contact:

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Veho Tech, Inc ,
2093 Philadelphia Pike, #8346,
Claymont, DE, 19703
Phone: +1 (844) 629-2381
email: privacy@shipveho.com