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Ship Smarter. Deliver Better.
Everything you need to ship with confidence and deliver on every promise.
Redefining Delivery KPIs
Traditional last-mile delivery KPIs like cost per delivery and on-time rates do not capture the full picture of delivery success. E-commerce brands should expand their KPIs to include customer satisfaction and retention to measure the true business impact of the delivery experience.
The Case for Precise Delivery: Using Advanced Address Technology to Reduce Failed Deliveries and Improve OTD
Veho is changing last-mile delivery with smart technology like Perfect Placement photos and map-based address editing to improve accuracy and keep customers happy. Since adding Perfect Placement, Veho has cut failed deliveries by 77% and reduced on-time delivery misses by 56%.
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How a Missed Delivery Built a Unicorn — with Orita Podcast
On the Orita podcast, in conversation with Aaron Schwartz, Veho co-founder and CEO Itamar Zur explains why the post-purchase experience is one of the most overlooked drivers of brand loyalty and repeat purchase. Veho wasn’t built to replicate legacy delivery models. It was built to fix broken customer experiences, from missed deliveries to stolen packages, and make the doorstep feel as intentional as the product itself.
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What is the True Cost of Failed Deliveries in E-commerce?
Failed deliveries cost retailers not only transportation spend but also support, replacement, return handling, and lost lifetime value, typically adding $15–40 per failed order when you include reship, support, and churn. Improving first-attempt delivery and communication often yields a positive ROS (Return on Shipping) within one peak season.
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Improved On-Time Delivery as a Driver for Customer Experience
In October of 2022, a Vitamin Retailer launched with Veho in six markets in the southeast (Atlanta, Charlotte, Orlando, Raleigh, South Florida, and Tampa). By the end of the year, their presence more than doubled to 14 markets and continued to grow in 2023 with complete inclusion in 25 total markets.
Peak Success: An Athleisure Brand's Peak Season Win with Veho.
In June 2023, a leading U.S. athleisure brand faced the challenge of preparing for the upcoming peak season. This two-month season, known for capturing over 30% of annual retail revenue, is a critical moment for brands to solidify their market presence and create lasting customer relationships.
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