Track your package using the Veho Tracking page, or through our iOS or Android app, for the latest updates. If you have questions after tracking, please text Veho Support at 68953 (message and data rates may apply).

You can find your Veho tracking ID in the link shared with you via SMS or in the shipping confirmation email you received from the original merchant.

Update your delivery instructions, including access codes and photos of your preferred delivery spot, via our tracking page, in the iOS or Android app, or by texting Veho Support at 68953 (message and data rates may apply). Veho provides these instructions to delivery drivers to follow. However, please note that due to various factors, fulfilling all instructions cannot be guaranteed. For the safety of both customers and drivers, Veho drivers will not enter residences or garages.

We don't offer signature upon delivery at this time. However, you can add specific delivery instructions, including detailed drop-off information, through the Veho tracking page, or by texting our Support team at 68953 (message and data rates may apply).

At this time Veho does not offer the ability for customers to pick up packages from a Veho facility.

To ensure efficient and timely deliveries for all customers, we cannot accommodate specific delivery day or time requests. You can track your package and its estimated delivery window on the Veho Tracking page, or in our iOS and Android app.

To update the address for a specific delivery, you can use the Veho tracking page or mobile app. However, for permanent delivery address changes, please update your address directly with the original merchant. Note that Veho is only able to facilitate the delivery of packages within our contracted delivery zip codes and cannot facilitate delivery to different markets outside of these areas. If you are experiencing trouble updating your address, or if your delivery address falls outside of our service area, please reach out to the Veho Support team for assistance.

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Any changes to the order details, including cancellations, must be initiated through the original merchant. Veho is not responsible for changes or modifications to packages sent by the merchant. While Veho Support will do its best to assist with order cancellations, please be aware that we will not be able to cancel orders once they are en route for delivery. Additionally, cancellation may not be possible once the package has been received into Veho's possession.

Photo Documentation: For delivery verification and transparency, Veho drivers may take photos upon delivery. These photos may document the package's placement and confirm the delivery address, including the house or building number. This helps us confirm the delivery location and show where your package was left, like by the front door or with your building number visible.

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Lost package: If you believe your package is missing after delivery, please follow these steps: 1) Review the delivery photos we sent for visual confirmation of the delivery location. 2) Check with other members of your household to ensure they haven't already received the package. 3) Contact Veho Support at 68953 to open an investigation into the issue. 

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• Upon verification of a lost package, Veho will update the order accordingly and the result will be available for merchant review immediately.
• Veho does not process or issue claims payments directly to consumers. All reimbursements or resolutions will be managed through the merchant based on the merchant's own policies.  
• If a package is lost, the customer must contact the merchant from whom the purchase was made. The merchant is responsible for initiating the claims process with Veho.

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Damaged Package: If your package arrives damaged, we sincerely apologize. Please contact both Veho Support and the original merchant as soon as possible. Contacting the merchant is crucial as they manage the resolution process, including replacements or refunds. You can reach Veho Support through the app or by texting 68953 (message and data rates may apply).

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