Frequently Asked Questions
I am receiving a package
Track your package using the Veho Tracking page or through our mobile app for the latest updates. If you have questions after tracking, please text Veho Support at 68953 (message and data rates may apply).
You can find your Veho tracking ID in the link shared with you via SMS or in the shipping confirmation email you received from the original merchant. If you are still unable to find your tracking ID, please text Veho Support at 68953 for assistance (message and data rates may apply).
Yes! Our mobile app enables easy control over all of your deliveries every time. With the app, you can:
- View all of your Veho facilitated deliveries in one centralized location
- Get up to date info about your packages
- Add detailed delivery instructions, including preferred drop-off location and access codes
- Confirm & edit your delivery address
- Upload a photo of desired delivery spot with our “perfect placement” feature
- Easily get in contact with the Veho Support team
Download the Veho app for iOS or Android HERE.
Update your delivery instructions, including access codes and photos of your preferred delivery spot, via the Veho mobile app, on our tracking page, or by texting Support at 68953 (message and data rates may apply).
We don't offer signature upon delivery at this time. However, you can add specific delivery instructions, including detailed drop-off information, through the Veho mobile app, the Veho tracking page, or by texting our Support team at 68953 (message and data rates may apply).
We don’t offer the ability to pick up your package from our facilities at this time. We strive to have drivers deliver every package on the expected delivery date and within the window we provide. If you are experiencing an issue with your delivery, you can contact Veho Support by texting 68953 (message and data rates may apply).
We don't offer rescheduling or specific delivery windows at this time. Find real-time tracking updates, including your delivery window, on the Veho Tracking page. We strive to accommodate specific delivery instructions, which can be added through the Veho mobile app, the tracking page, or by texting Support at 68953 (message and data rates may apply).
To update the address associated with your delivery, use the Veho mobile app or text our Support team at 68953 (message and data rates may apply).
Note: some merchants require that address updates be processed directly with them and not through Veho. If you are experiencing trouble updating your address, reach out to the Veho Support team for assistance.
For assistance with cancelling an upcoming order, please reach out to the Veho Support team by texting 68953 (message and data rates may apply).
We sincerely apologize if your package is missing or has been damaged. To report a missing or damaged package, please contact our Support team by texting 68953 (message and data rates may apply).
I am returning a package
We sincerely apologize if there was an issue with your pickup. If your items were incorrectly marked as “picked up” or if the incorrect package(s) were picked up, please contact our Support team by texting 68953 (message and data rates may apply).
You may pack your item(s) in any bag (shopping bag, garbage bag, etc.) or a box for Veho to pick up. We suggest placing a note on the package such as "Veho Pickup" or "For Veho". If you need help or have additional questions about pick up packaging, please text our Support team at 68953 (message and data rates may apply).
Initial pickup scheduling can be done directly through the merchant that you purchased your items from. To reschedule an existing pickup, reach out to our Support team by texting 68953 (message and data rates may apply).
To add or change instructions for your pickup, please text the Veho Support team at 68953 (message and data rates may apply).
Veho returns service currently operates Monday-Friday in the following markets:
- Atlanta, GA
- Baltimore, MD
- Boston, MA
- Chicago, IL
- Newark, NJ
Doorstep pickups can be scheduled directly with the merchant that you purchased your items from. View up-to-date tracking information, including your scheduled pickup day here: https://track.shipveho.com/#/. You will also receive text messages with your scheduled pickup date and when your driver is on their way to pick up your items. If you have any questions or need additional help, contact Veho Support by texting 68953. Message and data rates may apply.
I need support with a delivery or return
You can reach out to the Veho Customer Support team by texting 68953. Our team is available to assist with your delivery or pickup needs from 5 a.m. to 11 p.m. ET, seven days a week. If you contact us after hours, we'll respond to your request as soon as business hours resume the next day. Message and data rates may apply. Please have your tracking number ready so we can best assist you.
For the most up-to-date tracking and easy access to our Support team, download the Veho mobile app.