Revolutionizing Shipping Visibility: Veho Launches New Client Portal, “Veho Pulse”"

At Veho, we know that logistics success demands both shipping visibility and operational efficiency.

Unfortunately, shippers traditionally have not had much visibility into the package journey. They've been forced to rely on subpar reporting or reaching out to carriers' support teams. That means waiting hours or days for a response– an unacceptable wait period when a customer or executive needs an immediate answer.

That's why we are excited to announce the launch of Veho Pulse– a powerful platform that transforms how businesses manage their shipping operations and track deliveries in real-time.

The Pulse platform provides shippers with advanced analytics tooling, giving them the ability to resolve questions quickly and easily.

The New Industry Standard

Veho Pulse represents a new standard in shipping operations management. By focusing on user experience and essential functionality, we've created a streamlined yet powerful platform that addresses the core needs of modern shipping operations.

With Pulse, we’re giving brands control over their reporting. They can quickly answer questions about individual packages, run major analyses to identify trends, and track performance metrics like on-time delivery (OTD). We’re giving brands the ability to answer questions in minutes, not days.

The portal directly addresses common industry pain points:

• Eliminates tracking confusion with improved package visibility
• Provides near real-time access to performance metrics
• Enables self-service resolution for common questions

Unprecedented Package Visibility Drives Operational Excellence

Veho Pulse empowers logistics teams to make data-driven decisions and respond proactively to delivery challenges through comprehensive visibility. For enterprise shippers and ecommerce companies, this translates directly into measurable improvements across three critical areas:

(1) Cost Optimization Through Proactive Issue Resolution

The portal's advanced exception reporting catches potential delivery issues before they result in a misdelivery, enabling proactive intervention. This preventive approach significantly reduces:

• Call center volume through automated issue identification and resolution guidance
• Failed delivery attempts by addressing address or access issues upfront

(2) Enhanced Delivery Reliability

By providing real-time visibility into delivery operations, Pulse helps maintain Veho’s exceptional, >99% on-time delivery (OTD) performance:

• Early detection of delivery exceptions allows for immediate corrective action
• Market-specific OTD tracking helps identify and address regional performance variations

(3) Unmatched Customer Experience

Enhanced data transparency enables brands to answer questions faster, track shipments in real-time, and provide customers with clear, updated information. With faster resolution times, customer satisfaction will improve.

Pulse will help brands better utilize their shipping data and improve how they communicate with customers through:

• Instant access to comprehensive package details 
• Export reports for further analysis and insights
• Real-time exception reasons enable proactive customer communication

Technical Innovation Driving Competitive Advantage

Pulse combines powerful analytics with rapid development capabilities. This technical foundation enables Veho to quickly implement new features and reports in response to client needs, maintaining a competitive edge in the logistics industry.

Key Technical Features

1. Bulk Package Reporting

Users can now view live package data, filtering by key columns to match their reporting needs. Whether it’s late deliveries or misdelivered packages, Pulse provides powerful reporting tools that allow users to:

• Filter packages based on status
• Search for individual packages by tracking number or other key identifiers
• Export the data for further analysis, streamlining reporting processes

2. Package Details

Users can access detailed information about each package, including:

• Package dimensions, weight, and proof of delivery (POD) at launch
• Post-launch features will include claims, invoices, and the ability to edit delivery instructions

This level of detail ensures users can make informed decisions on each package, resolving potential issues before a customer reaches out.

3. Delivery Exceptions

Users can now stay ahead of delivery issues with exception reporting. The portal highlights:

• Recent delivery exceptions, including details about the root cause
• Live OTD to catch performance impacts sooner

By identifying issues in advance, brands can take action before they impact the customer experience.

4. On-Time Delivery (OTD) Tracking

Users can now monitor historical OTD performance and drill down into individual market performance. With this data at their fingertips, brands can take a more data-driven approach, reacting in real-time to evolving trends.

Looking Ahead

With the launch of Veho Pulse, we’ve set the stage for a future where your shipping logistics are more reliable and transparent. At Veho, we’re committed to developing tools that make your job easier, reduce operational costs, and improve customer satisfaction.

Shipper Partners - if you are not already signed up for Pulse, please reach out to your Veho Customer Success Manager to gain access.

At Veho, we’re not just delivering packages—we’re delivering solutions. If you’re not yet working with us, consider chatting with sales to empower your logistics team with the Veho difference.