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Delivering the right package to the right place, every time. That’s our north star at Veho.
With the launch of our new Wrong Location Cues feature, we’re doubling down on reliability and taking a proactive approach to stopping misdeliveries before they happen.
Why Wrong Location Cues?
Wrong Location Cues is a proactive misdelivery detection tool built on Artificial Intelligence and Machine Learning that leverages our proprietary data, like internal geocodes, alongside a fusion of real-time location signals.
Our objective is to stop defects before they occur and keep packages arriving exactly where they’re supposed to.
By using these signals to determine whether a driver-partner is at the correct delivery location, we can alert them when we think they’re in the wrong place. This small intervention can make a big difference in delivery accuracy.
Why This Matters
Misdeliveries don’t just frustrate customers. They create operational costs, slow down delivery efficiency, and drive up shipper customer support costs. The Wrong Location Cues addresses these pain points head-on:
- Fewer Misdeliveries: Prevent deliveries in incorrect locations before they happen.
- Cost Savings: Reduce restitution costs and minimize time/effort spent recovering lost packages.
- Improved Customer Experience: Fewer “Where’s my package?” calls and emails.
- Better Driver-Partner Experience: We help prevent errors in real-time, saving them support calls and second trips.
Impact By The Numbers
Our early results with Wrong Location Cues are promising: we’ve already measured a 19% reduction in deliveries not received compared to our control groups.
For brands, fewer misdeliveries means fewer customer complaints, reduced restitution costs, and a sharp decline in the time and resources spent on package recovery. Every package that reaches its destination the first time reduces overhead and increases consumer confidence in your brand.
With improved delivery accuracy, brands not only save on total shipping cost. Brands invest in a more reliable and scalable shipping experience that protects both the bottom line and enhances your brand promise.
Looking Forward
The Wrong Location Cues is a strong foundation for smarter, more reliable parcel delivery. With ongoing refinements and support workflows in place, we're confident this feature will deliver measurable improvements across the board.
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