Scanning Driver's License at Route Check-In

Why do I need to have my driver’s license scanned at the warehouse?

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Veho requires all driver partners to present their physical state-issued driver’s license when picking up a route. This verification process ensures compliance with safety and security protocols. If your state allows for digital driver's license, Veho will accommodate those digitial state licenses.  Veho will not accept photocopies or screenshots of your driver's license. 

Do I need to have my driver’s license checked every time I pick up a route?

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Yes, all driver partners must present their physical driver’s license each time they pick up a route with Veho.

I forgot my physical state-issued driver’s license. Can I still take my route?

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No, you must have your physical driver’s license or digital state driver's license with you to pick up your route. If you do not have it, you will not be able to take your assigned route. However, if you bring your driver's license later and there are still available routes, you may accept a new route and complete your route if you present your driver's license to the warehouse staff member.

What if I recently got a new driver’s license and need to update my information?

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If you recently received a new driver’s license, email support@shipveho.com to update your information on your Veho profile.  If your driver's license information does not match what is on your profile, then you will not be able to complete a route until your information is updated to reflect your new driver's license information. 

Can someone else pick up my route for me?

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No, only the driver registered for the route may pick it up. You must be present with your physical driver’s license for verification and your license information must match what we have on file for your Veho account.

Can I provide a photocopy of my license when I pick up my route?

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No, all driver partners must present a physical copy of their driver’s license, which will be scanned at the warehouse. Photographs or photocopies will not be accepted.  The only digital driver's license that will be accepted is for state's that have digital driver's licenses (e.g. Arizona, Colorado, Georgia, Hawaii, Iowa, Louisiana, Maryland, Ohio, and Utah).

What forms of ID are accepted for verification at the check-in process?

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Only a valid, physical state-issued driver’s license is accepted. Temporary paper licenses or digital copies will not be accepted.

What happens if my driver’s license is expired? What if I lose my driver’s license?

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You will not be able to take your route if your driver’s license is expired. Make sure your license is up to date before picking up your route. Additionally, you will need to reach out to Veho Support (support@shipveho.com) to update your driver's license information on file.
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If you lose your driver’s license, you will not be able to pick up a route until you obtain a replacement. Contact your local DMV for assistance in getting a new license.