Driver Partner
‍Terms & Conditions

IMPORTANT: PLEASE READ THESE DRIVER PARTNER TERMS AND CONDITIONS (“DRIVER PARTNER TERMS” OR “AGREEMENT”) CAREFULLY IN THEIR ENTIRETY. IN PARTICULAR, PLEASE REVIEW THE ARBITRATION AGREEMENT IN SECTION 12 OF THESE DRIVER PARTNER TERMS.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE: (1) YOU MAY ONLY PURSUE DISPUTES OR CLAIMS AGAINST US THROUGH BINDING, FINAL ARBITRATION, WITH LIMITED EXCEPTIONS, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU WAIVE YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

BY ACCEPTING THESE DRIVER PARTNER TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE TERMS, INCLUDING SECTION 12, AND HAVE TAKEN THE TIME AND SOUGHT ANY ASSISTANCE NEEDED TO COMPREHEND THE CONSEQUENCES OF ACCEPTING THIS AGREEMENT.

YOU ACCEPT THESE DRIVER PARTNER TERMS BY REGISTERING AS A DRIVER PARTNER, ACCEPTING A DELIVERY SERVICES OFFER, CLICKING AN ACCEPTANCE BOX, OR USING THE PLATFORM. IF YOU DO NOT WANT TO AGREE TO THESE DRIVER PARTNER TERMS, YOU MUST NOT BROWSE, ACCESS OR OTHERWISE USE THE PLATFORM. YOU WILL BE LEGALLY BOUND BY THESE TERMS.

By accepting these terms, You and Company agree that: You operate as an independent contractor ("Driver Partner", "You", "Your", "Yourself") and seek access to the Platform to identify and accept opportunities to provide services for compensation (“Services”), primarily delivery services (“Delivery Services”) and other services the Platform may make available from time to time. "Company", "we", "us" or "our" means the entity identified in the Multi-Location Addendum as the contracting party for the location in which you provide Services. Except as provided in the Arbitration Agreement in Section 12 below, Company reserves the right to change the Agreement at any time in its sole business discretion. It is Your responsibility to check the Driver Partner Terms for changes. Company will provide appropriate notice of any material changes to the Driver Partner Terms.

This Agreement supersedes all prior versions of the Driver Partner Terms. This Agreement takes effect on acceptance regardless of whether Driver Partner is eligible to, or ever does, provide any Services.

1. Platform and Services

1.1. Platform Description

These Driver Partner Terms govern your relationship with Company and your access to the Veho Driver Application ("Driver App") and Platform ("Platform"), operated by Company. By registering to become a Driver Partner, clicking a box indicating acceptance, accepting an opportunity to provide Services on the Driver App or from Company, or electing to download, install, access, or otherwise use the Platform—whether through the website (www.shipveho.com), any affiliated application (including the Driver App)—You agree to these Driver Partner Terms. These terms, together with any documents incorporated by reference, form a binding agreement between you, Company, and other Platform users.

Your continued access to or use of the Platform constitutes your acceptance of these terms.

Company has obtained a license to operate the Driver App and Platform from Veho Tech, Inc. (“Veho”) within your geographic region. Through the Driver App, Driver Partners access the Platform—a legally recognized digital marketplace where they can review and accept opportunities to transport goods in exchange for compensation. Company does not assume ownership or title to any goods transported by Driver Partner. By accepting these Driver Partner Terms, You are granted a limited, revocable sub-license to access and use the Platform via the Driver App to receive and respond to delivery requests from users of the Platform.

1.2. Key Definitions

(a) "Client" means any individual or entity that uses the Platform to request independent service providers for Delivery Services, or on whose behalf Delivery Services are performed.

(b) "Offer" means a request for Delivery Services made available on the Driver App and Platform. Each Driver Partner may view and accept Offers at their sole discretion.

(c) "Recipient" means any individual or entity that receives personal property or goods through Driver Partner's provision of Delivery Services.

(d) Delivery Services begin when you scan and load all packages for Your chosen Offer into your personal vehicle. Driver Partner agrees to be responsible for the loading or unloading of property at Driver Partner's expense and with no additional compensation for those services. These packages will be waiting for you to pick up at the designated location communicated to you with the Offer. Your Services do not include and you should not unload any packages from any truck nor sort any such packages.

Delivery Services end when:
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(i) all packages from your route have either been (1) delivered, or (2) attempted to be delivered and returned to the pickup location (unless otherwise communicated), and returned to the warehouse if undeliverable; or

(ii) the Driver Partner is no longer actively attempting to either deliver packages to a Customer or return the remaining packages to the warehouse. Delivery Services exclude Driver Partner’s personal activities unrelated to the provision of Delivery Services, such as running personal errands.

(e) Company may offer Driver Partners opportunities to participate in pilot programs, beta tests, or other non-standard engagements beyond Delivery Services (collectively, “Special Program(s)”). Special Programs constitute Services; participation is voluntary and may be governed by a supplemental addendum. Company will communicate Special Program compensation, eligibility criteria, and terms to eligible Driver Partners in advance.

2. Eligibility and Onboarding

2.1. Basic Eligibility

The Platform is available to Driver Partners who are 25 years of age or older and hold all required authorizations, licenses, and permits to operate vehicles for Delivery Services in the state(s) where You operate. By using the Platform, You represent that You are of legal age to form a binding contract with Company and meet all eligibility requirements in this Section 2.

2.2. Ongoing Eligibility

To access the Platform, you may be required to provide registration details, licenses, permits, a business tax ID, valid government-issued identification, insurance documentation, and other information Company or Veho reasonably requests (collectively, “Registration Information”). Company collects Registration Information to verify your identity, ensure legal and regulatory compliance, maintain Platform safety and security, and prevent fraud. As a condition of Platform access, all Registration Information you provide must be true, correct, and complete.

Company may conduct periodic background check rescreenings during your engagement as a Driver Partner. As a condition of continued Platform access, you consent to rescreenings at least annually and at any time Company deems reasonably necessary for safety, security, compliance, or operational reasons. Third-party vendors designated by Company may administer these checks in accordance with applicable law. Failure to complete or pass any required background check or rescreening may result in suspension or termination of your Platform access.

2.3. No Conflicts of Interest

The following persons are not eligible to register as Driver Partners or perform Delivery Services through the Platform, even if they otherwise meet the criteria in Sections 2.1 and 2.2: (i) current employees of Company, Veho, or any affiliate, parent, or subsidiary thereof; (ii) active warehouse associates, sortation personnel, and fulfillment center workers who perform inbound or outbound logistics operations on behalf of Clients or within Veho’s logistics network, whether engaged directly or through a third-party staffing, logistics, or labor provider. This restriction is meant to prevent conflicts of interest which could compromise package security or chain-of-custody controls. Any Driver Partner who becomes employed by or begins performing warehouse operations for Company, Veho, or a Client must immediately notify Company and will be subject to temporary suspension of Platform access pending review. For the avoidance of doubt, nothing in these Driver Partner Terms is intended to prohibit or discourage Driver Partner from engaging in any other lawful occupation, business activities, services, or projects that are separate and distinct from any business activities that Driver Partner may conduct through the Platform. For instance, Company expects and nothing herein prevents Driver Partners from providing similar services through other network companies or platforms.

3.Independent Contractor Relationship

3.1. Nature of Relationship

Nothing in these Driver Partner Terms is intended or should be construed to create an employer-employee relationship, partnership, joint venture, joint employment relationship, single or integrated enterprise or franchisor/franchisee relationship between Company or any of its affiliated, parent, or subsidiary entities including, but not limited to Veho, and/or Driver Partner.

DRIVER PARTNER UNDERSTANDS AND AGREES THAT, IN PERFORMING SERVICES OR ANY OBLIGATION UNDER THESE DRIVER PARTNER TERMS, DRIVER PARTNER SHALL BE AND WILL REMAIN AT ALL TIMES AN INDEPENDENT CONTRACTOR IN FACT AND LAW AND NOT AN EMPLOYEE OF COMPANY, VEHO OR CLIENT.

3.2. No Agency; No Authority

Driver Partner will not take any position on any tax return, application for benefits, or in any proceeding involving Company that is inconsistent with Driver Partner’s status as an independent contractor of Company. Driver Partner is not Company’s agent and has no authority to make commitments or act on Company’s behalf. Because Driver Partner accesses the Platform solely to provide Services through Company, Driver Partner is not a contractor or employee of Veho and will not represent otherwise.

3.3. Control and Autonomy

Driver Partners will provide all equipment, labor, and materials needed by Driver Partner to provide Services. Neither Company nor Veho will provide equipment, labor, or materials. Company will not provide training or direction regarding Services. Company does not require uniforms for Driver Partners. Driver Partners must determine whether they need licenses, permits, certificates, or other approvals for Delivery Services, and represent that they maintain such approvals. Driver Partners alone determine which engagements to accept or refuse, how frequently they accept engagements, the duration of the engagement acceptable to them, the terms of any counter proposal, and the manner in which they will provide the Services sought. The Platform may provide Driver Partners the ability to indicate route preferences (such as preferred route length, time of day, or geographic area) and may use past route history to surface personalized Offer recommendations. Personalized Offers are informational only and do not limit or obligate Driver Partner to accept any particular route. Driver Partner retains full discretion to accept or decline any Offer regardless of stated preferences.

While Clients and customers may expect quality standards, delivery timeframes, or other service parameters, Driver Partner determines the days worked and the time periods during which Driver Partner chooses to provide services through the Platform. Company does not establish Driver Partner's work schedule. Company does not guarantee the Driver Partner any minimum amount of engagements. Company facilitates Client's payment to Driver Partner by setting a fee for each route that a Driver Partner may choose to accept. Company will have no control over the manner in which Services are provided and does not dictate the time and location of the provision of Services. Driver Partner has the right to determine the manner in which the Delivery Services will be performed consistent with Driver Partner's experience and specialized skills.

Company does not provide a performance assessment to Driver Partners. Company does not oversee the actual work or instruct the Driver Partner as to how the work will be performed, or the method or process the Driver Partner uses to perform services.

3.4. Expenses and Equipment

When You accept an Offer through the Driver App, You agree that the rate presented is fair and sufficient to cover all operational expenses of performing the Delivery Service. These expenses include: liability insurance, fuel and fuel taxes, vehicle maintenance, oil and lubrication, tires, permits, tolls, ferries, base plates, licenses, fines and penalties arising from Driver Partner’s conduct, labor costs, and any other costs to operate and maintain Driver Partner’s vehicle and equipment. Company does not reimburse these expenses beyond the offered rate. By accepting an Offer, Driver Partner assumes responsibility for all operational costs of providing Delivery Services.

3.5. Non-Exclusivity

Notwithstanding anything herein to the contrary, these Driver Partner Terms do not restrict the Driver Partner from working in any other lawful occupation or business, or from engaging in other business activities separate from those conducted through the Platform. Company expects Driver Partners to provide similar services through other platforms and for other parties. While You may earn income elsewhere, You agree not to appear—through dress, behavior, or representation—to work for another company while performing Delivery Services obtained through the Platform. This restriction applies only to active brand-confusion situations, such as wearing another platform’s branded uniform when delivering a package via the Driver App, and does not restrict Driver Partner from displaying vehicle decals, stickers, or signage for other delivery platforms on Driver Partner’s vehicle.

3.6. Subcontractors

(a) Permitted Use of Subcontractors. Driver Partner may engage its employees or independent contractors (collectively, “Subcontractors”) to assist in performing services related to an engagement, except as expressly set forth in 3.6(b) regarding motor vehicle operation.

(b) Restriction on Driving; Account Requirements. Only the Driver Partner who accepted an Offer may operate an approved motor vehicle during route execution. A Subcontractor may operate a vehicle on a route only if that individual (i) is separately registered as a Driver Partner, (ii) is logged into their own Driver App account, and (iii) has accepted the applicable Offer under that account. This condition promotes safety, security, and operational visibility—including accurate identification of the individual performing the route, route tracking, and accountability—and does not limit Driver Partner’s general right to delegate work or control how Services are performed. Company does not currently support multiple sub-accounts under a single Driver Partner account. Driver Partner may invite any Subcontractor who wishes to operate a vehicle to register independently as a Driver Partner. Company will notify Driver Partner if multi-account functionality becomes available.

(c) Responsibility for Subcontractors. Driver Partner is solely responsible for the selection, engagement, supervision, and retention of its Subcontractors. Driver Partner agrees to enter into agreements with its Subcontractors that contain obligations at least as restrictive as those set forth in these Driver Partner Terms.

(d) No Control by Company. Company will have no involvement in, or control over, the hiring, selection, engagement, supervision, or retention of any Subcontractor, or the terms of any such relationship. Company will not provide training or direction to Subcontractors and will not control the manner, timing, or location in which services are performed by any Subcontractor.

(e) Termination; Removal of Subcontractors. Company will not terminate the Services during the term of these Driver Partner Terms except for a violation of these Driver Partner Terms or as otherwise provided in Section 11.3. However, Company may request that Driver Partner discontinue use of any Subcontractor who reasonably appears to pose a safety or security risk or who engages in unlawful conduct in connection with an engagement. Such request does not create any duty for Company to screen, monitor, or supervise any Subcontractor.

(f) No Screening Obligation. Company does not screen or monitor Subcontractors. Nothing herein creates any obligation for Company to ensure that any Subcontractor performs services in a safe or lawful manner.

(g) Background Checks for Non-Driving Assistance. If a Subcontractor assists with route-related activities that do not include operating a motor vehicle, Driver Partner represents that such individual has undergone an appropriate background check and does not pose a risk of harm to Company personnel, Recipients, or third parties the Subcontractor may encounter while assisting.

4.Account, Access, and Platform Use‍

4.1. Account Registration and Security

If you choose, or are provided with, a username, password or any other piece of information as part of the Platform’s registration or security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. Your account is personal to you; do not provide anyone else access to the Platform using your credentials. You must notify Company immediately of any unauthorized access to your account or any other security breach.

You must not register or create a new account under your name, an alternate name, a fictitious or borrowed name, or any third party’s name. You must not engage in any fraudulent activity involving the Platform or your accepted routes.

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4.2. Acceptable Use

Company may disable your account if you violate any provision of these Driver Partner Terms. In addition to limiting, suspending, or terminating your account, Veho and Company may take legal action in response to any unlawful activity, including prosecution of theft to the full extent permitted by applicable law. Driver Partner shall at all times comply with any and all laws, ordinances, statutes, executive orders and regulations, federal, state, county and municipal, insofar as applicable to Driver Partner's provision of Services under these Driver Partner Terms.

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4.3. Data Privacy and Confidentiality

You must keep all Client and Recipient data received from Company confidential. You must not disclose Recipient or Client information to anyone or take any action to retain such data. You must not use Recipient or Client data for any purpose other than completing a route.

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4.4. Device and Security Standards

(a) You should exercise sound judgment to keep the device(s) you use for route information free from malicious or questionable applications or software. Company strongly recommends that you utilize lock screen protection.

(b) You must notify Company support immediately upon learning that a device you use for routes has been lost or stolen while Recipient or Client data is accessible on the Platform.

(c) Phishing Scams. Driver Partners are responsible for protecting their account information from phishing scams and attempts. Veho and Company are not liable for the loss of earnings due to phishing scams or attempts.

(d) To protect account security and chain of custody for packages, Company may limit the number of devices simultaneously logged into a Driver Partner’s account. If the device limit is exceeded, older sessions may be automatically terminated. Repeated violations of device limits may trigger a security review of the account and could lead to suspension or deactivation.

4.5. Platform Availability

Company and Veho will not be liable if all or any part of the Platform is unavailable at any time or for any period, regardless of the reason. You are responsible for making all arrangements necessary for you to have access to the Platform.

5. Safety, Compliance, and Conduct

5.1. Safety Requirements

You must maintain: (1) a current and valid driver’s license; (2) an auto insurance policy naming you as insured that meets state minimum requirements; and (3) if applicable, a "satisfactory," "unrated," or substantively equivalent safety rating from any federal or state agency responsible for regulating your operations. The vehicle you use for Delivery Services must be registered with Company, in safe and drivable condition, compliant with state and local safety standards, and one you have the right to operate.

5.2. Monitoring Consent and Cell Phone Use

The real-time tracking and digital chain-of-custody features of the Driver App and Platform are integral to Delivery Services. The Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Clients and Recipients during Delivery Services, sends pickup and delivery confirmations (including photos) to relevant parties, and enables Company support to communicate with You to facilitate Delivery Service completion.

While providing Delivery Services based on Offers accepted via the Driver App or Platform, you consent to digital location monitoring through the application. All cell phone use while performing Delivery Services must comply with applicable state and federal statutes.

Any tracking, geolocation, in-app prompts, status updates, notifications, or other Platform-enabled communications are used for shipment visibility, chain-of-custody verification, safety, fraud prevention, customer and Client communications, payment integrity, and Platform security. Such features are not intended to, and do not, control or direct the route, stop sequence, timing, manner, method, or means by which Driver Partner performs Delivery Services. Driver Partner remains solely responsible for determining the manner and means of performing any accepted Offer, subject to satisfying the applicable completion parameters, safety requirements, legal requirements, and Client or customer specifications.

5.3. Food Safety

You further agree that, to prevent potential contamination and to protect the safety and integrity of goods, customers, and yourself, no poison, pesticide, or rodenticide or other toxic or hazardous substance will be present in the vehicle while you are performing services for offers accepted through the Driver App or the Platform.

5.4. Vehicle Inspection

As a condition of Platform participation, Driver Partner consents to cargo-area inspections of any vehicle used for Delivery Services by Company or its facility partners when reasonable cause exists to believe a safety, security, or policy concern is present. Company will conduct any such inspection respectfully and document it. This provision protects the safety and security of packages, Warehouse personnel, Driver Partners, and Recipients.

5.5. Age-Restricted, Regulated, and Attended Delivery Requirements

(a) Verification Obligations. For any Delivery Service involving (i) age-restricted or regulated goods (including alcohol or tobacco), or (ii) attended delivery or pickup requirements designated by the Client or Driver App, Driver Partner must verify the Recipient’s identity, presence, or acknowledgement, as applicable, using the method specified in the Driver App, which may include government-issued photo identification, signature, PIN code, or other verification protocols.

(b) Age-Restricted Goods. When delivering age-restricted regulated goods, Driver Partner must confirm the Recipient’s age and identity by reviewing a valid, government-issued photo identification prior to completing delivery. Driver Partner shall not release such goods to any individual who: (i) appears to be under the applicable legal age and cannot produce valid identification; (ii) appears to be intoxicated; or (iii) is not the designated Recipient or an authorized adult at the delivery location.

(c) Signature and Confirmation Requirements. Where required by the Client or applicable law, Driver Partner must obtain and record proof of delivery, including but not limited to a Recipient signature, PIN confirmation, or other designated verification method.

(d) Failed Delivery or Pickup. If the Recipient is unavailable, refuses or fails to provide required verification, or does not meet applicable legal or Client requirements, Driver Partner must not complete the delivery or pickup and must follow the applicable return or exception procedures in the Driver App.

(e) Compliance Responsibility. By accepting an Offer involving age-restricted goods or attended delivery or pickup requirements, Driver Partner agrees to comply with all applicable federal, state, and local laws and all verification protocols specified by the Client and Driver App. Failure to comply may result in route or delivery non-completion, compensation adjustment, Platform deactivation, and/or legal liability.

5.6. Chain of Custody and Package Handoff

Company does not assume possession of or liability for any package returned by Driver Partner until You complete proper hand-off and scanning protocols as indicated in the Driver App. Driver Partner assumes possession of and liability for any package on their route once Driver Partner scans it in the Driver App. Custody of packages does not transfer from Driver Partner to a Recipient until the designated handoff and verification procedures are completed (e.g., delivery photo captured, drop-off scan, photo of home address). Both Veho and Driver Partner must follow established scanning and verification procedures at each transfer point to maintain chain of custody and protect shipment integrity.

5.7. Notice of Safety Events

You agree to notify Company within 24 hours and before initiating any route with Company if any of the following occur or have occurred: (1) any change in the status of Driver Partner’s license or permits, including suspensions, revocations, or orders rendering the license nonoperational; (2) any lapse, termination, or reduction in insurance coverage, including any instance in which coverage falls below minimum requirements; and (3) changes to Your vehicle status, including registration updates, modifications to vehicle specifications that affect Your Delivery Services, operational functionality, or roadworthiness.

Further, if an accident or incident occurs while performing Delivery Services, Driver Partner must promptly notify Company and cooperate fully with Company and its insurance carrier in any investigation, claim, or legal proceeding arising from the event, including providing truthful statements, documentation, and evidence as reasonably requested.

5.8. No Animals or Other Individuals

While performing Delivery Services, you must not have any of the following in your vehicle: (i) minors (individuals under 18 years of age), (ii) friends, partners, or any other individual unless they are Subcontractors as defined herein, and (iii) animals or pets of any kind unless that animal is Your service animal.

5.9. Quality Ratings

The Driver App and Platform maintain a quality rating and feedback system (“Quality Rating”) based on delivery outcomes and user feedback. The Quality Rating is intended to support a reliable marketplace and may be used, in Company’s and Veho’s sole discretion, to evaluate access to the Platform and delivery opportunities. Driver Partner acknowledges that the Quality Rating reflects service outcomes only and does not direct or control the manner or means by which Driver Partner performs Delivery Services. Driver Partner retains sole discretion over whether, when, and how to perform any Delivery Services. The Driver App and Platform may modify, suspend, or discontinue the Quality Rating, including its components and application, at any time in Company’s or Veho’s sole discretion. Access to the Platform and delivery opportunities may be affected by Your Quality Rating, among other factors, and Company or Veho may, at any time and in its sole discretion, limit, suspend, or terminate Your access to the Platform.

6. Insurance

6.1.

As an independent contractor, Driver Partner (including any Subcontractor) is not covered by any insurance Company provides to its employees, including health insurance, workers' compensation insurance, or general liability insurance.

6.2.

Personal Automobile Insurance. Driver Partner is responsible for maintaining, at Driver Partner's own expense, all personal automobile insurance coverage required by applicable laws, rules, and regulations to operate the vehicle used by Driver Partner to provide Delivery Services.

6.3.

Occupational Accident Insurance. Driver Partner (including any Subcontractor) will not be covered by any workers' compensation insurance that Company, Veho, or Client provides to its employees if Driver Partner is injured during an engagement. Accordingly, before and throughout the term of these Driver Partner Terms, Driver Partner must maintain occupational accident insurance (or equivalent) for Driver Partner and any Subcontractors and must be able to provide proof of such coverage to Company upon request.

Alternatively, Driver Partner may purchase occupational accident insurance through Company for a fee, which Company may deduct from amounts due to Driver Partner. Current rates and deduction terms will be specified in the enrollment form and applied on a per-route basis.

6.4. Company Automobile Insurance

(a) Company will comply with all applicable local, state, and federal insurance requirements governing the Platform's operations in each relevant geographic region. This includes maintaining a commercial automobile insurance policy (the "Company Insurance Coverage"), contingent on Driver Partner's personal insurance policy coverage, that provides supplemental coverage for Driver Partners while actively performing Delivery Services, subject to applicable deductibles and coverage limitations.

(b) At a minimum, Company Insurance Coverage includes:

• third-party bodily injury liability coverage, and
• third-party property damage liability coverage,

when Driver Partner is involved in an at-fault accident while actively providing Delivery Services in a vehicle weighing less than 10,000 pounds that is registered with the Platform (“Covered Loss”). FOR THE AVOIDANCE OF DOUBT, COMPANY INSURANCE COVERAGE DOES NOT PROVIDE COVERAGE FOR: (A) BODILY INJURY SUSTAINED BY DRIVER PARTNER OR ANY SUBCONTRACTOR; OR (B) DAMAGE TO DRIVER PARTNER'S VEHICLE.

(c) Company Insurance Coverage supplements, but does not replace, Driver Partner's obligation to maintain personal automobile insurance and any other insurance required under these Driver Partner Terms. For any Covered Loss, where Driver Partner separately maintains commercial automobile insurance applicable to the vehicle used for Delivery Services, that policy will be primary at all times—including while Driver Partner is actively performing Delivery Services—and Company Insurance Coverage will apply as excess coverage, but only in geographies where state or federal regulations permit or require it. If Driver chooses not to maintain independent commercial automobile insurance for Covered Losses, Driver Partner acknowledges that Company Insurance Coverage may be more limited than insurance independently maintained by Driver and may, where permitted by law, waive, reduce, or exclude certain coverages, including no-fault, uninsured/underinsured motorist, and personal injury protection coverages.

(d) Company Insurance Coverage does not affect Driver Partner's indemnity obligations to Company under the Agreement. Coverage limits are available upon request.

6.5.

Certificates of Insurance; Notice of Cancellation. Driver Partner must provide updated certificates or other proof of insurance each time Driver Partner purchases, renews, replaces, or alters any required insurance coverage. Driver Partner must provide Company at least thirty (30) days' prior written notice before any required insurance policy is cancelled, not renewed, allowed to lapse, or materially reduced in coverage.

6.6.

Accident Reporting; Cooperation. If an accident or incident occurs while Driver Partner is performing Delivery Services, Driver Partner must promptly notify Company and cooperate fully with Company and its insurance carrier in any investigation, claim, or legal proceeding arising from the event, including by providing truthful statements, documentation, and evidence as reasonably requested.

NOTICE: STANDARD PERSONAL AUTO INSURANCE MAY NOT COVER YOU WHILE PROVIDING DELIVERY SERVICES OR USING THE DRIVER APP OR PLATFORM. YOU ARE RESPONSIBLE FOR CONFIRMING WITH YOUR INSURER THAT YOU HAVE APPROPRIATE COVERAGE BEFORE ACCEPTING AN OFFER THROUGH THE PLATFORM. COMMERCIAL AUTO INSURANCE MAY BE REQUIRED BY YOUR INSURER TO COVER DAMAGE TO YOUR OWN VEHICLE, AS COMPANY INSURANCE COVERAGE DOES NOT PROVIDE THAT COVERAGE.

7. Payment and Compensation

7.1. Payment Structure

Driver Partner is compensated on a per-route basis, not by the hour. Through the Driver App, Driver Partner may view Offers and choose from multiple available routes, each of which displays a pay range, estimated time to complete, location, and other relevant details. Driver Partner retains full discretion to accept or decline any route.

After accepting a route, and once final route details (including specific pay, timing, and package information) become available, Driver Partner will be shown the final route terms and may still choose to proceed with or cancel the route. Driver Partner agrees that, if the route is accepted and successfully completed, the stated route pay constitutes full compensation, regardless of the time required. This structure reflects that Driver Partner is engaged to complete delivery outcomes, not to provide services for a set period of time.

A route is successfully completed when:

1. all packages are delivered to the correct address in the location specified by the Recipient;
2. For each delivered package, Driver Partner uses the Driver App to (i) scan the package and (ii) upload a valid proof-of-delivery photo at the time of delivery unless otherwise specified in the Driver App. This ensures accurate, real-time tracking, maintains a reliable chain of custody, and automatically notifies customers and Clients of delivery status; and
3. If a package cannot be delivered despite a good faith attempt using commercially reasonable efforts (including reporting delivery or access issues through the Driver App), the package is returned to a Veho location or otherwise handled in accordance with Platform return protocols.

These standards define the conditions for verifying successful route completion and do not control the manner or means by which Driver Partner performs Delivery Services.

7.2. Partial Completion and Adjustments

If Driver Partner does not use commercially reasonable efforts to complete a route, Company may adjust route pay based on the percentage of packages successfully delivered, subject to deductions for packages that Driver Partner does not attempt to deliver, loses, damages, destroys, or steals.

7.3. Payment Schedule

Payments for routes are issued at least once per week. When available, Driver Partners may choose to receive payment more frequently, which incurs a disclosed service fee per transaction unless stated otherwise. Company and its payment processor do not guarantee settlement times for such payments, and not all payments are eligible. Availability depends on Driver Partner’s financial institution. Use of on-request payment or direct debit features may require acceptance of additional terms from Company or its third-party partners.

Company may change payment processing vendors or methods upon reasonable notice to Driver Partners. During a vendor transition, Platform access may be temporarily paused until Driver Partner connects to the new payment method. Company may also offer alternative payment methods, as may be communicated by Company from time to time, at Driver Partner’s election.

7.4. Legal Processes Affecting Driver Partner Accounts

(a) If a garnishment, levy, attachment, lien, or other similar legal process (“Legal Process”) is brought against Driver Partner’s account or amounts payable to Driver Partner, Company will not be obligated to contest the Legal Process on Driver Partner’s behalf and may comply with it as Company deems appropriate. Company may honor Legal Process served personally, by mail, email, or facsimile at any Company facility or at the office of any agent authorized to receive service on Company’s behalf, even if such service is technically insufficient under law. Driver Partner’s access to the Platform may be suspended upon receipt of such Legal Process and may be restored upon Driver Partner’s acknowledgment of receipt of communications received by Company relating to such Legal Process.

(b) If Legal Process is brought against Driver Partner’s account, Company may restrict Driver Partner to standard weekly direct deposit for amounts that would otherwise be subject to such Legal Process, and may recoup or offset such amounts from any obligation Company owes to Driver Partner.

(c) Legal Process against Driver Partner’s account may result in payment delays. Company is not liable to Driver Partner for any losses resulting from such delays.

7.5. Property Damage Payment Plans

If Driver Partner causes accidental property damage during Delivery Services, Company and Driver Partner may agree to a structured payment plan with installments deducted from Driver Partner’s future earnings. No deduction will be made without Driver Partner’s prior written consent. Driver Partner may dispute any claimed damage through Company’s support process before agreeing to a payment plan.

7.6. Compensation Inquiries

Driver Partner may contact Company at any time to discuss compensation for a completed route, including to request a pay adjustment where a route was materially more burdensome than anticipated due to factors outside Driver Partner’s control. The Platform may also proactively issue supplemental payments when system data indicates a route was abnormally impacted. Any such adjustment is at Company’s discretion and does not create an obligation to adjust compensation for future routes.

7.7. Promotions and Referral Programs

Company may offer promotions, bonuses, incentive programs, or referral programs (collectively, “Promotional Programs”). Promotional Programs constitute Services; participation is voluntary and may be governed by a supplemental addendum. Company will communicate Promotional Program compensation, eligibility criteria, and terms to eligible Driver Partners in advance. Promotional Program payments, including bonuses and incentive earnings, constitute taxable income to Driver Partner and are not expense reimbursement. These payments do not alter the independent contractor relationship and are subject to applicable tax reporting requirements. Company may modify, suspend, or terminate any Promotional Program at its sole discretion and may withhold payments obtained through fraud or manipulation.

Driver Partner must not manipulate or abuse any Promotional Program by, among other things: (a) tampering with location features or using technology to falsify location data; (b) collecting incentive or promotional pay when not eligible under relevant policies; or (c) creating multiple Driver Partner accounts to exploit Promotional Programs. Such manipulation constitutes a material breach of these Driver Partner Terms and may result in immediate account deactivation.

7.8. Tiered Status Program

Company may offer a tiered status program (“Tiered Status Program”) in which Driver Partners qualify for different tiered status based on the quantity of successful deliveries by You and Your Quality Ratings. Higher tiered status may unlock enhanced features, such as advanced route scheduling or reduced fee expedited payment options, with features and opportunities varying by tiered status. Qualification for higher tiered status is within Driver Partner’s control through Driver Partner’s own Quality Ratings. Company may modify the structure, criteria, or benefits of the Tiered Status Program at any time upon notice to Driver Partners. Participation in the Tiered Status Program does not alter the independent contractor relationship.

8. No Right To Benefits and Taxes

8.1. NO RIGHTS TO BENEFITS

EXCEPT AS REQUIRED BY APPLICABLE STATE LAW (INCLUDING, FOR CALIFORNIA DRIVERS, CALIFORNIA BUSINESS AND PROFESSIONS CODE § 7448 ET SEQ.), AS AN INDEPENDENT CONTRACTOR OPERATING AN INDEPENDENTLY OWNED AND CONTROLLED BUSINESS, DRIVER PARTNER IS NOT ELIGIBLE FOR ANY PENSION, HEALTH, DISABILITY, INSURANCE, OR OTHER FRINGE BENEFIT PLANS OFFERED BY COMPANY OR ANY OF ITS AFFILIATED, PARENT, OR SUBSIDIARY ENTITIES.

AS AN INDEPENDENT CONTRACTOR, DRIVER PARTNER IS NOT ENTITLED TO UNEMPLOYMENT INSURANCE BENEFITS UNLESS DRIVER PARTNER OR ANOTHER ENTITY PROVIDES SUCH COVERAGE. DRIVER PARTNER MUST PAY FEDERAL AND STATE INCOME TAX ON ALL AMOUNTS PAID UNDER ITS CONTRACTUAL RELATIONSHIP WITH COMPANY, VEHO, OR CLIENT.

AS AN INDEPENDENT CONTRACTOR, DRIVER PARTNER IS NOT ENTITLED TO WORKERS’ COMPENSATION BENEFITS UNLESS DRIVER PARTNER OR ANOTHER ENTITY PROVIDES SUCH COVERAGE.

8.2. Taxes and Other Withholdings

For all purposes, including under the Federal Insurance Contributions Act, Social Security Act, Federal Unemployment Tax Act, income tax withholding requirements, and all other applicable federal, state, and local laws, Driver Partner is an independent contractor and not a Company employee. Accordingly, Company will not withhold employment taxes from compensation paid to Driver Partner under these Driver Partner Terms. Driver Partner is solely responsible for reporting and paying all federal, state, and local taxes and contributions imposed under unemployment insurance, social security, medical insurance, income tax, and other applicable laws with respect to Services provided through the Platform, including taxes applicable to Driver Partner’s affiliates, employees, or subcontractors. Driver Partner agrees to indemnify, defend, and hold Company harmless from any costs, expenses, penalties, or damages (including attorney’s fees) arising from Driver Partner’s failure to pay such taxes or contributions or from Company’s not withholding or remitting employment taxes relative to compensation paid to Driver Partner.

9. Confidentiality and Data Use

9.1.Confidential Information

While providing Services under these Driver Partner Terms, Driver Partner may receive technical, product, financial, and business information that is confidential or proprietary to Company ("Confidential Information"). Confidential Information also includes proprietary or confidential information of Veho or other third parties disclosed to Driver Partner in the course of performing services through Company. Confidential Information does not include information that (a) becomes part of the public domain through no act or omission of Driver Partner, (b) is disclosed to Driver Partner by a third party without restrictions on disclosure, or (c) was in Driver Partner's lawful possession without obligation of confidentiality prior to the disclosure and was not obtained by Driver Partner either directly or indirectly from Company or Veho.

Driver Partner will hold all Confidential Information in strict confidence and use it only to perform its obligations and exercise its rights under these Driver Partner Terms. Driver Partner will not disclose Confidential Information to third parties and will protect it from unauthorized use, access, or disclosure with at least the same care Driver Partner uses for its own confidential information of a similar nature, and in no event less than reasonable care.

All Confidential Information is the exclusive property of Company or its suppliers or customers, such as Veho. Confidential Information does not include feedback, reviews, communications between Driver Partner and Company or Veho, photographs, or other information submitted by Driver Partner to Company or Veho, including information provided through the Platform, all of which is owned by Company.

These confidentiality provisions survive termination for two (2) years, except that obligations regarding trade secret information survive indefinitely. Notwithstanding the foregoing, under 18 U.S.C. Section 1833(b), Driver Partner will not be held criminally or civilly liable under any federal or state trade secret law for disclosing a trade secret: (1) in confidence to a government official or attorney solely to report or investigate a suspected violation of law; or (2) in a complaint or other document filed under seal in a lawsuit or other proceeding.

9.2. Content

Company or Veho may, in its sole discretion, permit you to create, submit, upload, publish, or otherwise make available textual, audio, or visual content and information, including commentary, reviews, feedback related to Services, support requests, customer communications, and entries for competitions and promotions ("Content"). By providing Content through the Services, you agree that Content becomes the exclusive property of Company without compensation to you. To the extent Driver Partner owns or controls intellectual property rights in the Content, you grant Company a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit such Content in all formats and distribution channels now known or later devised, without further notice to or consent from you and without payment to any person or entity. Personal information submitted by you or collected via the Platform is governed by Company’s Privacy Policy, available at Company’s website.

9.3. Competitive Use Prohibition

Driver Partner must not use the Platform, the Driver App, or any information obtained through Delivery Services to develop, build, or operate—or assist any third party in developing, building, or operating—a service or product that competes with, or is substantially similar to, the Platform or any services offered by Company or Veho. Specifically, Driver Partner must not (a) copy, replicate, or reverse-engineer any features, functionality, algorithms, routing logic, or user interfaces of the Platform or Driver App; (b) systematically collect, scrape, harvest, or aggregate Platform data for competitive analysis or intelligence; or (c) use Confidential Information, Client data, Customer data, or delivery route information to solicit Clients, Customers, or other Driver Partners on behalf of a competing platform or service. This prohibition survives termination for one (1) year. Nothing in this Section limits Driver Partner’s right to perform delivery services through other platforms as contemplated in Section 3.5.

9.4. Use of Artificial Intelligence

Driver Partner acknowledges that Company and Veho use artificial intelligence and automated systems in operational processes, including driver support communications, issue resolution workflows, route optimization, and Platform communications. Driver Partner may interact with Company’s AI-powered systems when using the Platform or contacting support.

10. Representations and Warranties

Each of Company and Driver Partner represents and warrants, as to itself, that: (a) it is duly organized, validly existing, and in good standing under the laws of its jurisdiction of formation (if not an individual), and is engaged in an independent trade or business; (b) it has full power and authority to execute, deliver, and perform these Driver Partner Terms; (c) these Driver Partner Terms have been duly authorized, executed, and delivered and constitute its legal, valid, and binding obligations; and (d) it will perform its obligations in compliance with all applicable laws and without breaching any obligations to third parties.
‍
Driver Partner further represents and warrants that:
(a) Driver Partner and any of its Subcontractors are authorized to work in the United States;
(b) Driver Partner is at least 25 years old (or older if required by applicable law);
(c) prior to and during the performance of Delivery Services, Driver Partner will possess and maintain all required equipment, vehicles, licenses, permits, and training certifications;
(d) any vehicle used is in safe mechanical and operational condition, properly registered and licensed, and compliant with all applicable laws and regulations;
(e) Driver Partner will maintain insurance coverage as required by law, sufficient to cover damages, injuries, or harm arising from Delivery Services, and will provide proof of such coverage upon request. Driver Partner is solely responsible for all costs related to such insurance; and

(f) Driver Partner will comply with all applicable laws in connection with use of the Platform and performance of Delivery Services, including applicable anti-bribery and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act (15 U.S.C. §§ 78dd-1 et seq.) and similar laws. Driver Partner must not, directly or indirectly, offer, promise, give, or authorize the giving of anything of value to any government official, political party, or other person to:
(a) influence any act or decision in an official capacity;
(b) induce a violation of lawful duties; or
(c) secure any improper advantage.

Driver Partner will promptly notify Company in writing of any actual or suspected violation of this Section.

11. Term, Suspension, and Deactivation

11.1. Term and Renewal.

Except for the Arbitration Agreement in Section 12, these Driver Partner Terms remain in effect for one (1) year from the Effective Date and automatically renew each year thereafter, unless either party provides notice of non-renewal at least thirty (30) days before the renewal date, or until terminated by either party under these Driver Partner Terms.

11.2. Termination and Effect of Termination.

Upon termination, Company remains obligated to pay any undisputed fees accrued before the termination date. Under the contractual agreement between Veho and Company, Veho may suspend or terminate Company and/or Driver Partner’s access to the Platform to protect Veho’s rights and interests. Any outstanding obligations of Company to provide Driver Partner with tax reports or payment information survive termination of these Driver Partner Terms. Notwithstanding any contrary terms in these Driver Partner Terms, the Arbitration Agreement remains enforceable throughout the term of these Driver Partner Terms and the relationship with Company or any third-party beneficiary (including Veho), and thereafter for any claims arising out of or related to that relationship.

11.3. Termination; Deactivation Grounds

Except for the Arbitration Agreement in Section 12, either Driver Partner or Company may terminate these Driver Partner Terms for any or no reason at any time by providing reasonable notice in writing, subject only to the obligation to complete any route then in progress. Company may immediately suspend access for investigation or deactivate Driver Partner's access to the Platform for any act or omission that constitutes a material breach of these Driver Partner Terms in the sole discretion of Veho or Company, including as set forth in Company’s Deactivation Grounds. These Deactivation Grounds are narrowly tailored to address conduct that poses safety risks, erodes Client and Recipient trust, violates applicable law, or constitutes fundamental failures to deliver the contracted Services. They do not direct or control the manner in which Driver Partner exercises independent judgment in performing Delivery Services.

12.ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (“Arbitration Agreement”)

12.1 How This Arbitration Agreement Applies.

In exchange for the mutual promises contained in these Driver Partner Terms, Company and Driver Partner mutually agree to resolve any and all covered disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial. This includes disputes arising out of or related in any way to the Driver Partner Terms (each, a “Dispute”), including but not limited to:

• Driver Partner's classification as an independent contractor,
• Driver Partner's provision of services,
• Driver Partner's use of the Platform,
• Payments made or received by Driver Partner through the Platform,
• Acceptance or performance of services arranged through the Platform,
• Suspension or deactivation of the Driver Partner's account,
• Termination of the Driver Partner Terms,
• All other aspects of Driver Partner's relationship (or the termination of its relationship) with Company, past, present or future,
• Any claims under federal, state or local statutory and/or common law, including without limitation harassment, discrimination or retaliation claims and claims arising under or related to the Civil Rights Act of 1964 (or its state or local equivalents), Americans With Disabilities Act (or its state or local equivalents), Age Discrimination in Employment Act (or its state or local equivalents), Family Medical Leave Act (or its state or local equivalents), Federal Credit Reporting Act (or its state or local equivalents), Telephone Consumer Protection Act (or its state or local equivalents), or Fair Labor Standards Act (or its state or local equivalents), state and local wage and hour laws, state and local statutes or regulations addressing the same or similar subject matters, and all other federal, state or local claims arising out of or relating to Driver Partner's relationship or the termination of that relationship with Company.

For purposes of this Arbitration Agreement, "Dispute" will also include disputes that were not noticed at the time you first became subject to these Driver Partner Terms but that arose or involve facts occurring before the existence of this or any prior versions of the Driver Partner Terms as well as disputes that may arise after the termination of these Driver Partner Terms. This Arbitration Agreement and the arbitration proceeding, including procedures related to Batch Arbitration, are governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16) and evidences a transaction involving commerce. This Arbitration Agreement does not apply to any claims that cannot be arbitrated under applicable law, after accounting for FAA preemption. To the extent the parties have related arbitrable and non-arbitrable disputes, the Company and Driver Partner agree and stipulate that any arbitrable disputes shall proceed first in arbitration and the non-arbitrable disputes shall be stayed, and any applicable statutes of limitations tolled, pending completion of the arbitration. The parties expressly agree that this Agreement shall be governed by the FAA even in the event Driver Partner and/or Company are otherwise exempted from the FAA. If for any reason the FAA does not apply to any claims covered by this Arbitration Agreement, and without limiting any non-waivable substantive rights or remedies under applicable law, the parties agree that (a) for Driver Partners contracting with Live Oak Platform Logistics, LLC, the Texas Arbitration Act applies to those claims; and (b) for Driver Partners contracting with Spruce Transport Operations, LLC, the Delaware Uniform Arbitration Act applies to those claims. If neither arbitration act applies for any reason, the arbitration law that would otherwise apply shall govern only to the extent necessary to enforce this Arbitration Agreement. All disputes covered by this Arbitration Agreement will be decided by a single arbitrator through final and binding arbitration and not by way of court or jury trial.

Driver Partner and Company agree that this Arbitration Agreement applies to any Dispute between Driver Partner and Company’s Related Third Parties, and to disputes between Driver Partners’ Related Third Parties and Company, that arise out of or relate to this Agreement to the maximum extent permitted by law. “Related Third Parties” means, with respect to each party, its affiliates, subsidiaries, successors, assigns, agents, employees, contractors, subcontractors, personnel, representatives, vendors, suppliers, service providers, insurers, licensors, and clients. Company’s Related Third Parties specifically include Veho Tech, Inc., Clients, Recipients, and their subsidiaries, successors, agents, employees, and subcontractors. This Arbitration Agreement is intended to inure to the benefit of, and be enforceable by and against, each party and its Related Third Parties, each of whom is deemed a third-party beneficiary of this Arbitration Agreement.

The Arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or waiver of this Arbitration Agreement (“Delegation Provision”). However, the preceding sentence does not apply to disputes about the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, and it does not apply to Section 12.5 below. Notwithstanding any other clause in this Agreement or any rules that might otherwise apply, disputes about the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act or any claim that Section 12.5, or any portion of Section 12.5, is unenforceable, inapplicable, unconscionable, void, or voidable, will be determined only by a court of competent jurisdiction and not by an arbitrator.

Limitations On How This Arbitration Agreement Applies. The following claims are not covered under this Arbitration Agreement: (i) claims which may be brought in small claims court if such claims qualify and remain in small claims court; (ii) claims for unemployment compensation benefits and claims for workers' compensation benefits, state disability insurance and unemployment insurance benefits; however, it applies to discrimination or retaliation claims based upon seeking such benefits; (iii) claims for benefits under employee benefit plans covered by the Employee Retirement Income Security Act of 1974; (iv) disputes that an applicable federal statute expressly states cannot be arbitrated or subject to a pre-dispute arbitration agreement; and (v) disputes that are not subject to pre-dispute arbitration agreement under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act. All other claims must be arbitrated and are covered by this Arbitration Agreement. If any claim(s) not covered under this Arbitration Agreement above are combined with claims that are covered under this Arbitration Agreement, to the maximum extent permitted under applicable law, the covered claims will be arbitrated and the non-covered claims shall be stayed pending completion of the arbitration.

Any party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief in connection with an arbitrable controversy (“Provisional Relief”) but only upon the ground that the award to which that party may be entitled may be rendered ineffectual without such relief or where the relief is sought to secure performance of an agreement designed to prevent irreparable harm. The pursuit of Provisional Relief shall not be deemed incompatible with or constitute a waiver of rights under this Agreement.

12.2. Informal Dispute Resolution.

There might be instances when a Dispute arises between you and Company. If that occurs, Company is committed to working with you to reach a prompt, low‐cost and mutually beneficial resolution. You and Company agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). You and Company agree that as part of these efforts, either party has the option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to Company should be sent by email to driverpartnerresolutions-team@shipveho.com or regular mail to Company’s address set forth in the Multi-Location Addendum. The Notice must include: (1) your name, telephone number, mailing address, and e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the Dispute, including the specific relief sought. Company will send Notice, including a description of the Dispute, either within the Driver App or to your email address or regular address on file. It is your responsibility to ensure your email and regular address are correct and remain up to date. The Notice must be signed by the party initiating the Dispute (i.e., either you personally or a Company representative).

The Informal Dispute Resolution Conference, if requested, shall occur within forty-five (45) days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms or organizations represents multiple users in similar cases, unless all parties agree. Multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. If a party is represented by counsel, that party’s counsel may participate in the conference, but both Driver Partner and Company must also fully participate in the conference. Nothing in this Arbitration Agreement authorizes ex parte communications with a represented party in violation of applicable ethical rules.

Completion of the Informal Dispute Resolution process is a mandatory precondition to commencing arbitration. The arbitrator shall dismiss any arbitration filed without first fully and completely complying with the Informal Dispute Resolution procedures set forth above. If an arbitration is dismissed because a party willfully failed to comply with those procedures, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party. The applicable statute of limitations and any arbitration filing-fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution process. If the party receiving the Informal Dispute Resolution notice declines to participate in an Informal Dispute Resolution Conference or fails to respond to the notice, the claimant may initiate arbitration after the applicable Informal Dispute Resolution period expires, and the statute of limitations and any filing-fee deadlines shall be tolled during that period.

12.3. Rules and Forum.

If Informal Dispute Resolution does not resolve satisfactorily within forty-five (45) days after receipt of a Notice, or after completion of the Informal Dispute Resolution Conference, if requested, you and Company agree that either party shall have the right to resolve the Dispute through binding arbitration. The arbitration will be administered by the National Arbitration & Mediation ("NAM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedure (the “NAM Comprehensive Rules”) in effect as of the effective date of the Agreement, except as supplemented, where applicable, by the NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures (the “NAM Mass Filing Rules”; together with the NAM Comprehensive Rules, the “NAM Rules”), and as modified by this Arbitration Agreement. The NAM Rules are currently available at https://www.namadr.com/resources/rules-fees-forms/. A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Demand”). The Demand must include: (1) the name, telephone number, mailing address, e‐mail address of the party seeking arbitration, and the account username (if applicable), as well as the email address associated with any applicable account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) a statement certifying that the requesting party will pay any necessary filing fees in connection with such arbitration. Any demand for arbitration by Driver Partner must be served through Company's registered agent for service of process. Any demand by the Company to Driver Partner will be delivered to the last home address for Driver Partner in Company's files. If the party requesting arbitration is represented by counsel, the Demand shall also include counsel's name, telephone number, mailing address, and email address. Such counsel must also sign the Demand. By signing the Demand, counsel certifies to the best of counsel's knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that, consistent with the standards set forth in Federal Rule of Civil Procedure 11(b): (1) the Demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery ("Counsel's Certification"). Unless you and Company otherwise agree, or the Batch Arbitration process discussed below is triggered, the arbitration, including any in-person arbitration hearing, will be conducted in the county where you reside, or another mutually agreeable location. Subject to the NAM Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of arbitration. If NAM is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any NAM fees and costs will be solely as set forth in the applicable NAM fee schedules (the "Fee Schedules"). You and Company agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties' attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

12.4. Waiver of Jury Trial.

YOU AND COMPANY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Company are instead electing that all Disputes will be resolved by arbitration under this Arbitration Agreement, except as specified in Section 12.1 above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

12.5. Waiver of Class and Other Non-Individualized Relief.

EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE.
Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the subsection below entitled “Batch Arbitration.” Notwithstanding anything to the contrary in this Arbitration Agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this subsection, “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and Company agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in the state in which Driver Partner performed the majority of the Delivery Services giving rise to the Dispute. The parties agree that any claims or requests for relief that are severed from an arbitration may not proceed in litigation and shall be stayed until all Disputes between the parties that remain in arbitration are finally resolved. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or Company from participating in a class-wide or mass settlement of claims.

Further, Driver Partner and the Company agree to arbitrate PAGA claims on (a) an individual basis only and (b) Driver Partner’s alleged status as an “aggrieved employee” under PAGA, in each case to the maximum extent permitted by applicable law. Therefore, any claim by Driver Partner under PAGA to recover for civil penalties, or other individual relief must be arbitrated under this Arbitration Agreement. Driver Partner and the Company also agree and stipulate that non-individual PAGA claims shall be stayed in the trial court, pending a final determination and written decision by the Arbitrator in arbitration with respect to Driver Partner's alleged status as an "aggrieved employee," and Driver Partner and the Company agree that the Arbitrator, and not the court, will make this determination. The preceding sentence applies even if Driver Partner seeks to assert only a representative claim without including an individual PAGA claim and/or if Driver Partner disclaims the individual PAGA claim. The Arbitrator is without authority to preside over any PAGA claim by Driver Partner on behalf of any other person or joined by or consolidated with another person's or entity's PAGA claim. If a court finds that any portion of this “California PAGA Individual Action Requirement” clause is invalid, unenforceable, unconscionable, void, or voidable, only that portion shall be severed, and the remaining portions shall be enforced to the maximum extent permitted by law. For the avoidance of doubt, if a court finds that the Arbitrator may not decide Driver Partner’s alleged status as an “aggrieved employee” in the absence of an arbitrable individual PAGA claim, that finding shall not affect the parties’ agreement to arbitrate any individual PAGA claim, nor shall it affect the parties’ agreement that the Arbitrator lacks authority to preside over any non-individual or representative PAGA claim. In such instances, the PAGA action or portion thereof that cannot be compelled to individual arbitration must be litigated in a civil court of competent jurisdiction — not in arbitration — but any portion of the California PAGA Individual Action Requirement that is enforceable shall be enforced in arbitration.

12.6.

Driver Partner acknowledges that entering into this Arbitration Agreement does not change Driver Partner’s status as an independent contractor in fact and in law, that Driver Partner is not an employee of Company, and that any disputes in this regard are subject to arbitration under this Arbitration Agreement.

12.7. Arbitrator.

‍The arbitrator will be either a retired judge or an attorney licensed to practice law with experience in the law underlying the dispute and will be selected by the parties from NAM's roster of arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Demand, then NAM will appoint the arbitrator in accordance with NAM Rules, provided that if the Batch Arbitration process is triggered, NAM will appoint the arbitrator for each batch, subject to your right to object to that appointment.

The Arbitrator may issue orders (including subpoenas to third parties in accordance with any applicable federal or state law) allowing the parties to conduct discovery sufficient to allow each party to prepare that party's claims and/or defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes. Additional discovery may be conducted by mutual stipulation, and the Arbitrator will have exclusive authority to entertain requests for additional discovery, and to grant or deny such requests, based on the Arbitrator's determination whether additional discovery is necessary under the circumstances of a particular case to allow adequate opportunity for the parties to present evidence that the Arbitrator determines is material and relevant to the dispute.

The Arbitrator may award all remedies to which a party in his or her individual capacity is entitled under applicable law and which would otherwise be available in a court of law, but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The Arbitrator shall apply the state or federal substantive law, or both, as is applicable.

Either party may file motions to dismiss and/or motions for summary judgment and the Arbitrator will apply the standards of the Federal Rules of Civil Procedure governing such motions. The Arbitrator shall set a briefing schedule for such motion(s) upon the request of either party.

The Arbitrator's reasoned decision or award shall be in writing with findings of fact and conclusions of law. Judgment may be entered on the Arbitrator's decision or award in any court having jurisdiction.

12.8. Attorneys' Fees and Costs.

Unless fee shifting is specifically authorized by law or by the NAM Rules, the parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Demand was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). To the extent, following a presentation on the merits, on its own motion or a party's, and after affording a reasonable opportunity to respond, an arbitrator determines that a party who commenced arbitration did not bring its claim(s) consistent with Counsel's Certification and the standards set forth in Federal Rule of Civil Procedure 11(b), the parties agree that the arbitrator shall, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration filing and administrative fees and arbitrator costs the responding party incurred under the Fee Schedules.

12.9.

This Arbitration Agreement is the full and complete agreement relating to the arbitration of disputes covered by this Arbitration Agreement. Except as provided in Section 12.5 above, if any provision of this Arbitration Agreement is adjudged to be invalid, unenforceable, unconscionable, void, or voidable, in whole or in part, such adjudication will not affect the validity of the rest of the Agreement. All remaining provisions will remain in full force and effect. This Arbitration Agreement will continue to apply notwithstanding any change in Driver Partner's responsibilities, position, or title, or if Driver Partner transfers companies. Notwithstanding any contrary language in the Driver Partner Terms or in any Company policy or other agreement, this Arbitration Agreement may not be modified absent a writing signed (electronically or otherwise) by both Driver Partner and an authorized representative of Company.

12.10. Batch Arbitration.

‍To increase the efficiency of administration and resolution of arbitrations, you and Company agree that in the event that there are twenty-five (25) or more individual Demands of a substantially similar nature filed against Company by or with the assistance of the same law firm, group of law firms, or organizations, within a reasonably proximate period of time, for example, a ninety (90) day period, NAM shall (1) administer the arbitration demands in batches of 100 Demands per batch (or, if between twenty-five (25) and ninety-nine (99) individual Demands are filed, a single batch of all those Demands, and, to the extent there are fewer than 100 Demands remaining after the batching described above, a final batch consisting of the remaining Demands); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch on a consolidated basis with one set of filing and administrative fees due per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award, which will provide for any and all relief to which the arbitrator determines each individual party is entitled (“Batch Arbitration”). NAM shall administer all batches concurrently, to the extent possible. All parties agree that Demands are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise NAM, and NAM shall appoint a sole standing Procedural Arbitrator or, should the circumstances so require, an Emergency Arbitrator, according to the NAM Rules, to determine the applicability of the Batch Arbitration process (the Procedural Arbitrator or Emergency Arbitrator, the “Administrative Arbitrator"). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator's fees shall be paid by Company. You and Company agree to cooperate in good faith with NAM to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of Demands, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration provision shall in no way be interpreted as authorizing or creating a class, collective, and/or representative arbitration or action of any kind, except as expressly set forth in this provision, and nothing about the Batch Arbitration process will preclude any party from participating in any arbitration administered according to that process.

12.11.

30-Day Right to Opt Out. Arbitration is not a mandatory condition of Driver Partner's contractual relationship with Company, and therefore each new Driver Partner may submit a statement notifying Company that Driver Partner wishes to opt out and not be subject to this Arbitration Agreement. If you are an existing Driver Partner and have agreed to a prior version of this Agreement with Company without opting out of the Arbitration Agreement contained therein, you do not have an opportunity to opt out of this Arbitration Agreement. If you are an existing Driver Partner and have validly opted out of the Arbitration Agreement in a prior version of the Agreement, Company will continue to honor your opt-out. I

n order to opt out, a new Driver Partner must notify Company in writing of your intention to opt out by sending a letter, by First Class Mail, to Legal, at Company’s address set forth in the Multi-Location Addendum. Any attempt to opt out by email will be ineffective. The letter must contain an unequivocal statement that you want to opt out of this Arbitration Agreement. In order to be effective, Driver Partner's opt-out letter must be postmarked within 30 days of the effective date of this Agreement. Any opt-out letter will be effective only if you send it yourself, on an individual basis, and opt out notices from any third-party purporting to act on your behalf will have no effect on your or Company's rights. The letter may opt out, at most, only one Driver Partner, and letters that purport to opt out multiple Driver Partners will not be effective as to any. If Driver Partner opts out as provided in this paragraph, Driver Partner will not be subject to any adverse action from Company as a consequence of that decision and they may pursue available legal remedies without regard to this Arbitration Agreement. If Driver Partner does not opt out within 30 days of the effective date of this Agreement, Driver Partner and Company shall be deemed to have agreed to this Arbitration Agreement.

12.12. Modification.

You and we agree that Company retains the right to modify this Arbitration Agreement in the future. Any such changes will be posted in the Driver App and you should check for updates regularly. Notwithstanding any provision in these Driver Partner Terms to the contrary, we agree that if Company makes any future material change to this Arbitration Agreement, it will notify you. Your continued use of the Driver App or Platform, including the acceptance of products and services offered on Driver App or Platform following the posting of changes to this Arbitration Agreement, constitutes your acceptance of any such changes. If you have previously agreed to a version of these Driver Partner Terms with an arbitration agreement and you did not validly opt out of arbitration then, changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of your previous agreement to arbitrate. Company will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms.

13. Disclaimer; Limitation of Liability; Indemnification

13.1. Disclaimer of Warranties

You understand that Company cannot and does not guarantee or warrant that files available for downloading from the internet or the Veho Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

COMPANY DOES NOT WARRANT THAT YOUR USE OF THE SERVICE WILL BE SECURE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICE OR ANY SERVICES OR ITEMS OBTAINED OR TRANSACTED THROUGH THE SERVICE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. THE PLATFORM (COLLECTIVELY THE "SERVICE"), THEIR RESPECTIVE CONTENT AND ANY SERVICES OR ITEMS OBTAINED OR TRANSACTED THROUGH THE SERVICE IS AT YOUR OWN RISK. THE SERVICE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED OR TRANSACTED THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL INTERACTIONS WITH OTHER USERS OF THE SERVICE. COMPANY HEREBY DISCLAIMS ALL LIABILITY FOR (i) ALL ACTS OR OMISSIONS OF USERS OF THE SERVICE OR THIRD PARTIES, AND (ii) ALL TRANSACTIONS BETWEEN USERS ARISING FROM INTERACTIONS ON THE PLATFORM. COMPANY WILL NOT BE LIABLE FOR CUSTOMERS' FAILURE TO PAY DRIVER PARTNERS FOR SERVICES TRANSACTED THROUGH THE SERVICE, OR FOR TAX LIABILITIES RELATING TO TRANSACTIONS BETWEEN USERS. COMPANY WILL NOT BE LIABLE FOR, AND USERS SHALL BE SOLELY LIABLE FOR, THEIR COMPLIANCE WITH ALL TAX, ADVERTISING AND OTHER LAWS APPLICABLE TO THEIR TRANSACTIONS. COMPANY DOES NOT GUARANTEE THAT CUSTOMERS SEEKING DRIVER PARTNERS WILL FIND APPROPRIATE DRIVER PARTNERS THROUGH THE SERVICE, OR THAT DRIVER PARTNERS SEEKING WORK THROUGH THE SERVICE WILL FIND APPROPRIATE PROJECTS OR CONTRACT OPPORTUNITIES.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13.2. Limitation on Liability

IN NO EVENT WILL COMPANY, ITS AFFILIATES OR ITS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICE OR SUCH OTHER SERVICES OR ANY SERVICES OR ITEMS OBTAINED OR TRANSACTED THROUGH THE SERVICE OR SUCH OTHER SERVICES, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, COMPANY'S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATING TO THESE TERMS OF SERVICE, THE SERVICE OR OUR PROPERTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNTS PAID BY COMPANY TO DRIVER PARTNER UNDER THESE DRIVER PARTNER TERMS DURING THE APPLICABLE STATUTE OF LIMITATIONS PERIOD FOR THE CLAIM ASSERTED.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY, WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13.3. Indemnification

Driver Partner shall indemnify, defend, and hold Company, its licensors and their respective parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys, and agents, including Veho, harmless from and against all claims, costs, damages, losses, liabilities, and expenses, including reasonable legal fees and costs, arising out of or in connection with: (a) any claim based on alleged misuse of the Platform by Driver Partner (including by any Driver Partner affiliate, employee, or subcontractor), or a claim that any user data infringes the copyright, trademark, or patent rights of any third party; (b) any conduct constituting a breach of Driver Partner’s representations and warranties in these Driver Partner Terms or other breach of this agreement; (c) violation of applicable law by Driver Partner or Driver Partner affiliate, employee, or subcontractor; (d) any claim based on negligent or intentional acts by Driver Partner or Driver Partner affiliate, employee, or subcontractor; (e) any property damage claims, including damages alleged to have been caused by Driver Partner or Driver Partner affiliate, employee, or subcontractor; (f) any injury or death to third parties allegedly caused by Driver Partner or Driver Partner affiliate, employee, or subcontractor; and (g) related to any project, including any claims by any third party or government agency that Driver Partner was misclassified as an independent contractor or employee of a Client, and any claim that Company or Veho was an employer or joint employer of Driver Partner and/or any Driver Partner affiliate, employee, or subcontractor, and related legal claims under any employment laws. This Section survives termination or expiration of the engagement.

Further, Driver Partner shall indemnify, defend, and hold Company, its licensors and their respective parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys, and agents, including Veho, harmless from and against all claims, costs, damages, losses, liabilities, and expenses, including reasonable legal fees and costs, arising out of or in connection with Driver Partner's employment, retention, engagement, or use of an affiliate, employee, or subcontractor to provide work or services in connection with performance of services under these Driver Partner Terms, including: (1) any claim that Driver Partner misclassified any affiliate, employee, or subcontractor (under the Fair Labor Standards Act, the Internal Revenue Code, state wage and hour law, or any other law); and (2) any claim that Company was an employer or joint employer of any Driver Partner affiliate, employee, or subcontractor under any employment or other law, including the Fair Labor Standards Act, state wage and hour laws, Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Family Medical Leave Act, and the National Labor Relations Act.

14. General Terms

14.1. Governing Law.

Other than the Arbitration Agreement and Class Action Waiver, which are governed by the laws described therein, all matters relating to the Platform and these Driver Partner Terms and any dispute or claim arising from or related to them (in each case, including non-contractual disputes or claims) are governed by the laws of the state in which Driver Partner last provided Services, without giving effect to any choice or conflict of law provision or rule.

14.2. Force Majeure.

Company will not be liable for any failure to comply with these Driver Partner Terms to the extent such failure arises from factors outside its reasonable control. Without limiting the foregoing, absent Company’s gross negligence or willful misconduct, Company will not be liable for any damages arising from the acts of hackers or similar bad actors interfering with the Platform or using or disclosing any of Driver Partner’s content.

14.3. Third-Party Services.

Driver Partner may receive services from third parties while using the Platform. Driver Partner understands that these services are subject to the terms and conditions of each such third-party provider. Company and Veho are not responsible and are not liable for these services or the actions or omissions of any third-party provider. Any disputes arising from Driver Partner’s use of third-party services must be resolved directly between Driver Partner and the applicable third-party provider.

While using the Driver App to perform Delivery Services, Driver Partner may have the ability to use Google Maps in-app navigation services. If Driver Partner does so, Driver Partner agrees that Google may collect Driver Partner’s location data when the Driver App is running in order to provide and improve Google’s services, and that such data may also be shared with Company in order to improve its operations. Google’s Terms of Service (https://www.google.com/help/terms_maps.html) and Privacy Policy (https://www.google.com/intl/en_gl/policies/privacy/) will apply to such usage. Driver Partner can also use any other navigation app outside the Platform or none at all. In the event of a conflict between this Agreement and Google’s terms, the terms of this Agreement control with respect to the relationship between Driver Partner and Company, except with respect to claims that are solely against Google.

14.4. Geography.

Company is based in the United States. Company provides Platform access only to persons located in the United States. Company does not represent that the Platform or any of its content is accessible or appropriate outside of the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

14.5. Changes to the Driver Partner Terms.

Company may revise and update these Driver Partner Terms at any time in its sole discretion, except for the Arbitration Agreement provisions. All changes are effective immediately when posted and apply to all subsequent access to and use of the Platform. However, changes to the Arbitration Agreement and Class Action Waiver will not apply to any disputes for which the parties have actual notice on or before the date the change is posted. Driver Partner’s continued provision of Services via the Platform after posting of revised Driver Partner Terms and notice of changes constitutes acceptance of those changes. Driver Partner is expected to check this page frequently, as all changes are binding.

14.6. Waiver and Severability.

No waiver by Company of any term or condition in these Driver Partner Terms constitutes a further or continuing waiver of that term or condition or a waiver of any other term or condition. Company’s failure to assert a right or provision under these Driver Partner Terms does not constitute a waiver of that right or provision.

If any word, phrase, sentence, clause, or section of these Driver Partner Terms is declared invalid or unenforceable by a court of competent jurisdiction or an arbitrator, the remaining provisions remain in full force and effect. These Driver Partner Terms will be construed as if the invalid provision had not been included. If the invalidity is caused by scope, length of time, or size of area, the otherwise invalid provision will be reduced to the extent necessary to cure the invalidity and render it enforceable.

14.7. Entire Agreement.

The Driver Partner Terms and any supplemental agreements incorporated into the Driver Partner Terms constitute the entire agreement between you and Company with respect to providing services as a contractor of Company via the Driver App, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Platform.

14.8. Assignment.

Driver Partner may not assign, transfer, or delegate these Driver Partner Terms or any rights or obligations under them to any third party without Company’s prior written consent. Any purported assignment, transfer, or delegation without such consent is void. Company may assign, transfer, or delegate these Driver Partner Terms (including any rights or obligations under them), including to any purchaser of Company’s business, in its sole discretion. These Driver Partner Terms bind and benefit the parties’ successors and permitted assigns.

14.9. Notice.

Email to Driver Partner’s email address on record constitutes formal notice under these Driver Partner Terms.

14.10. Headings.

Headings and captions in these Driver Partner Terms are for convenience of reference only and do not affect the meaning or interpretation of any provision.

14.11. No Strict Construction.

The language of these Driver Partner Terms is the language chosen by the parties to express their mutual intent, and no rule of strict construction applies against any party.

14.12. Signature.

These Driver Partner Terms may be executed and enforced by electronic signature, digital signature, wet signature, or facsimile signature.

Purpose: These Deactivation Grounds serve as a summary of the reasons Driver Partners completing Delivery Services may be suspended for investigation or deactivated by Company from the Platform. The Driver Partner Terms are located at https://www.shipveho.com/drive/terms, which provide the full agreement between Company and the Driver Partners to provide Delivery Services to entities seeking such Delivery Services on the Platform. All terms in the Deactivation Policy shall have the meaning set forth in the Driver Partner Terms. These Deactivation Grounds are narrowly tailored to address conduct that poses safety risks, erodes Client and Recipient trust, violates applicable law, or constitutes fundamental failures to deliver the contracted Services. They do not direct or control the manner in which Driver Partner exercises independent judgment in performing Delivery Services.

Actions Leading to Deactivation from the Platform: In the event of any act or omission by a Driver Partner or Driver Partner’s Subcontractor, which constitutes a material breach of the Driver Partner Terms as determined by Company in its sole discretion, Company may deactivate a Driver Partner’s account, preventing them from accessing the Platform, including but not limited to the following reasons:

Safety and Legal Violations

(1) Theft or Tampering. Tampering with, damaging, stealing, or otherwise compromising the condition of  packages or property belonging to Company, Veho, or third parties. 

(2)  Violent, Threatening, or Abusive Conduct. Engaging in conduct—whether reported by Clients, Recipients, Company personnel, or other Driver Partners—that a reasonable person would consider violent, physically threatening, abusive, harassing, highly offensive, or violates Company’s Sexual Harassment Policy. 

(3)  Impairment While Providing Services. Using drugs or alcohol, or otherwise being impaired (including by marijuana or any intoxicating substance), while performing Delivery Services or using the Platform. 

(4)  Serious Safety or Driving Violations. Not following safety guidelines in or outside of warehouse while picking up or returning packages putting yourself or others at risk of serious bodily harm; Committing a major driving offense (e.g., reckless driving) while performing Delivery Services or using the Platform 

(5) Illegal or Fraudulent Activity. Using the Platform to engage in any criminal, fraudulent, or otherwise unlawful activity. 

(6)  Violation of Applicable Delivery Laws. Delivering packages in a manner that violates applicable law, including placing items in USPS-designated mailboxes.

Platform Integrity Violations

(7) Circumvention of the Platform. Accepting, soliciting, or completing deliveries or services outside of the Platform, including accepting payment directly from any Customer, Client, or Recipient or otherwise bypassing the Platform’s formal Offer process.

(8) Fraudulent or Misleading Conduct. Providing false, fraudulent, or materially inaccurate information to Company or Veho, including but not limited to:

• Manipulating or spoofing GPS or location data; 
• Falsifying identity information at signup or thereafter; 
• Misrepresenting delivery details (e.g., falsely reporting inaccessible locations or unavailable items); 
• Creating or maintaining multiple accounts for the same individual or using duplicated personal information across accounts; 
• Misrepresenting the mode of transportation used for Delivery Services. 

(9) Unauthorized Access and Security Violations. Gaining or attempting to gain unauthorized access to the Platform, accounts, systems, or networks, including:

• Using another individual’s credentials or personal information; 
• Circumventing or breaching security or authentication measures; 
• Accessing or attempting to access other Driver Partner or Company accounts without authorization. 

(10) Automated Access and Data Extraction. Using bots, scripts, or automated tools to access, interact with, or extract data from the Platform, including:

• Accepting or accessing routes through use of bots or automated programs; 
• Scraping, copying, indexing, or systematically retrieving Platform data. 

(11) Interference with Platform Functionality. Engaging in any activity that disrupts or harms the Platform, including actions intended to damage, disable, overburden, or impair the Platform, Driver App, or related systems or networks.

(12) Account Misuse and Sharing. Sharing account credentials or allowing unauthorized access to a Driver Partner account, including:

• Providing login credentials to another person; 
• Allowing another individual to perform Delivery Services using the Driver Partner’s account (“account renting”); 
• Any arrangement where multiple individuals use a single account without authorization.

Delivery and Quality Failures

(13) Failure to Maintain Acceptable Delivery Outcomes. Failure to maintain acceptable delivery outcomes as determined by the Platform, including:

• Maintaining a Quality Rating below required thresholds; 
• A documented pattern of missed, incomplete, or unattempted deliveries without justification; 
• Systematic non-delivery of packages or confirmed undelivered packages; 
• Repeated failure to complete route deliveries in a manner that demonstrates fundamental non-fulfillment of the core service; 
• Unreasonable delays in returning packages to the warehouse that jeopardize cargo integrity. 

(14) Improper Handling or Contamination of Packages. Handling packages in a manner that compromises their condition or customer experience, including smoking or using strong-scented products that result in odor transfer to packages.

(15) Unauthorized Materials Included with Deliveries. Including or attaching any unauthorized materials (e.g., stickers, cards, advertisements, or other items) to deliveries, except for materials necessary to complete the delivery (such as address labels).

(16) Proof of Delivery and Documentation Violations. Failure to provide valid proof-of-delivery documentation, including:

• Failing to provide a delivery scan or proof-of-delivery photo in the Driver App; 
• Submitting fabricated, manipulated, or misleading photos, incident reports, or other verification media; 
• Providing proof-of-delivery photos that do not reasonably depict the delivered package at the correct location; 
• Submitting inaccurate or misleading return reasons (e.g., falsely claiming access issues).

Compliance and Ongoing Eligibility Failures

(17) Failure to Meet or Maintain Eligibility. Failure to meet or maintain any eligibility requirements set forth in Section 2 (Eligibility and Onboarding), including:

• Failure to satisfy age, legal authorization, licensing, or permit requirements; 
• Suspension, expiration, revocation, or restriction of any required license, permit, or insurance; 
• Any other loss of qualifications required to perform Delivery Services. 

(18) Inaccurate, Misleading, or Outdated Registration Information. Providing or maintaining Registration Information that is false, incomplete, inaccurate, or not kept up to date, including failure to provide required documentation upon request.

(19) Identity Verification Failures. Failure to complete identity verification requirements, including mismatched identification or failure to present valid government-issued ID when required.

(20) Background Check and Screening Failures. Failure to complete or pass any background check or required screening, or refusal to consent to such checks.

(21) Conflicts of Interest. Engaging in prohibited activities under Section 2.3 or failing to disclose conflicts that may compromise security or operations.

Data and Privacy Violations

(22) Driver Partner’s use, disclosure, retention, or sharing of any Customer, Client, or Recipient personal information for any purpose other than completing the applicable Delivery Service, including but not limited to posting such information online, saving it to personal devices or accounts, or sharing it with any third party, except as may be legally required.

Driver Partner's deactivation does not alter, modify, or waive any separate contractual provision between Company and Driver Partner, including regarding termination of their separate contractual arrangement.

Deactivation Process

If Company determines in its sole discretion that Driver Partner triggered any of the Deactivation Grounds enumerated above, Driver Partner will receive, depending on severity, frequency, or other reason at Company’s sole discretion, a written notice with opportunity to cure, notice of suspension, or notice of Your account deactivation (“Notice”) in an electronic format via e-mail, text message, or through the Veho Platform upon the effective date of the deactivation of the account. The Notice will include:

• Information about the reasons for the account deactivation, including the provision of the Driver Partner Terms or Deactivation Grounds that was violated;
• The effective date of the account deactivation; and
• A description of the steps, if any, a Driver Partner can take to remedy the violation.

Except as required by applicable state law, deactivation of Your account in accordance with the above is not appealable. If state law allows you to appeal your deactivation, you will receive:

• A notice explaining your right to appeal; and 
• Instructions (or a link) on how to submit an appeal. 

How to submit an appeal:

• You must email your appeal to the address provided in the notice. 
• You must submit it within 30 calendar days of when the notice was sent. 
• Include the following information: 
  
  • Full name 
  • Date of birth 
  • Driver’s license number 
  • Phone number 
  • Deactivation date 
  • Reason for deactivation 

What happens next:

• The Company will review your appeal, the original notice, and any other relevant information. 
• A decision will be provided within 14 days of receiving your appeal. 

Possible outcomes:

1. Deactivation upheld – The Company confirms the deactivation and explains why. It may also include steps you can take to fix the issue, if applicable.
2. Delayed response – The Company explains why more time is needed and provides an estimated date for a final decision.
3. Reinstatement – The Company determines no violation occurred and tells you when your account access will be restored.

At Company, we are committed to creating a respectful, inclusive, and safe environment for everyone who interacts with our platform — including Driver Partners and users of Delivery Services. We take allegations of sexual harassment seriously and strictly prohibit such conduct by or against anyone engaging with our services.

Sexual harassment includes a broad range of unwelcome conduct of a sexual or gender-based nature. It can occur regardless of gender, and includes behavior directed at people of the same or different sex. Examples that may constitute sexual harassment include but are not limited to:

•  Unwanted sexual advances or flirtation

•  Requests for sexual favors, either implied or explicit

•  Offering employment-related benefits in exchange for sexual favors

•  Threatening retaliation after rejection of a sexual advance

•  Verbal conduct: sexually explicit jokes; derogatory comments about an individual's body or appearance; graphic verbal commentary or slurs

•  Visual conduct: leering or sexual gestures; displaying sexually suggestive materials (e.g., posters, images, cartoons, texts)

•  Physical conduct: unwanted touching; blocking someone's path; physical assault

We encourage anyone who experiences or witnesses sexual harassment or retaliation to report the incident as soon as possible to trustandsafety@shipveho.com. Please include: (1) a brief description of the incident; (2) names or identifiers of those involved (if known); (3) any supporting evidence (if available); and (4) your preferred contact method for follow-up. All reports are taken seriously and handled with discretion.

After receiving a complaint of sexual harassment, Company will conduct a fair, timely, and objective investigation to reach reasonable conclusions and take proper remedial action. Remedial action may include training, warnings, account deactivation, and/or referral to law enforcement. Non-cooperation with an investigation may result in corrective action, including potential account suspension or deactivation.

This Multi-Location Addendum ("Addendum") supplements and forms part of the Driver Partner Terms and Conditions (the "Agreement"). If there is a conflict between this Addendum and the main body of the Agreement, the applicable state-specific provisions of this Addendum control for Driver Partners operating in that state. Capitalized terms used but not defined in this Addendum have the meanings given in the Agreement.

All States (Non-California)

The provisions of this apply to Driver Partners performing Delivery Services in all states other than California.

A.  Contracting Entity

For Driver Partners performing Delivery Services in any state other than California (and subject to applicable state-specific provisions below), "Company" means Spruce Transport Operations LLC (“Spruce”), a federally licensed motor carrier that connects Driver Partners with Clients seeking delivery services via the Platform.

B.  Carrier Insurance (Non-California — §6.2 Supplement)

Under FMCSA regulations (49 C.F.R. Part 387) issued pursuant to 49 U.S.C. § 13906, Company will maintain, at Company's expense, public liability insurance (as defined in 49 C.F.R. § 387.5) at all times Company may also maintain, at Company's expense, cargo loss-and-damage insurance at all times Driver Partner is operating a vehicle while actively providing Delivery Services. Company's possession of public liability and/or cargo loss-and-damage insurance will in no way affect Driver Partner's indemnity obligations to Company as provided for in this agreement. Company's public liability insurance and cargo loss-and-damage insurance do not list Driver Partner either by class or individually as additional insured.

C.  Termination; Entire Agreement

The Driver Partner Terms, including the EQUIPMENT LEASE, and any supplemental agreements incorporated into the Driver Partner Terms constitute the entire agreement between you and Company with respect to providing services as a contractor of Company via the Driver App, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Platform.

D. Demand for Arbitration (Non-California)

Any demand for arbitration by a non-California Driver Partner must be delivered to: Spruce Transport Operations LLC, 2093 Philadelphia Pike #8346, Claymont, DE 19703.

E.  Arbitration Opt-Out Address (Non-California)

To opt out of arbitration pursuant to Section 12.11 of the Agreement, non-California Driver Partners must send their opt-out letter by First Class Mail to: Legal, Spruce Transport Operations LLC, 2093 Philadelphia Pike #8346, Claymont, DE 19703.

CALIFORNIA DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of California.

A.  Contracting Entity (California)

For Driver Partners performing Delivery Services in the State of California, "Company" means Live Oak Platform Logistics, LLC, a property broker (U.S. DOT No. 4444613, Docket No. MC01750635). Live Oak Platform Logistics, LLC connects Driver Partners to Clients via the Veho Platform.

B.  Eligibility (California — §2 Supplement)

California Driver Partners must maintain all required authorizations, licensure and permits to operate vehicles in the performance of the Delivery Services in California. By using this Platform, you represent and warrant that you meet all of the foregoing eligibility requirements, including requirements imposed by California Business and Professions Code § 7451 et seq.

C.  Benefits (California — §8.1 Supplement)

For California Driver Partners, the No Rights to Benefits provision in Section 8.1 of the Agreement is subject to California Business and Professions Code § 7448 et seq. To the extent that California law requires Company to provide certain benefits or protections to Driver Partners, those requirements shall apply notwithstanding the general no-benefits provision.

D.  Insurance — Bond Maintained by Company (California — §6.2 Supplement)

As a licensed property broker operating in California, Company will continuously maintain a surety bond or trust fund as required by the Federal Motor Carrier Safety Administration in an amount not less than $75,000 or as may be amended by applicable law. Company shall comply with all local, state and federal insurance requirements applicable to its broker operations in California.

E.  Background Checks (California — §2.2 Supplement)

Pursuant to California Business & Professions Code § 7458, Company reserves the right to periodically perform background checks while Driver Partner is engaged. Each Driver Partner and any driver personnel operating vehicles in the performance of Delivery Services must successfully complete a background check through a third-party administrator before being allowed to access the Platform.

F.  Safety Training (California — §5 Supplement)

Pursuant to California Business and Professions Code § 7459, Driver Partners performing services in California shall complete all safety training mandated by that section, which includes instruction in: (1) collision avoidance; (2) defensive driving; (3) identification of collision-causing behaviors (such as excessive speed, driving under the influence, and distracted driving); (4) recognition and reporting of sexual assault and misconduct; and (5) food safety protocols where applicable. Driver Partner shall also comply with any additional training requirements imposed by applicable federal, state, or local laws. Driver Partner acknowledges that the completion of such training is solely for the purpose of regulatory compliance and does not alter the Driver Partner's classification as an independent contractor.

G.  Vehicle Requirements (California — §2.1 Supplement)

Your vehicle must be properly registered and licensed for lawful operation within the State of California and must be in full compliance with all applicable local, state, and federal licensing and safety regulations as required by the State of California and any other relevant governmental authority.

H.  Payment Calculation

California Driver Partners will be paid for all Delivery Services fully performed in an amount consistent with Company’s pay model, which will include payment for engaged miles and engaged time. Prior to a route, Driver Partner acknowledges having reviewed the anticipated route pay and that Driver Partner will be paid for all engaged miles and time. 

1. Company will pay only for time and miles during which Driver Partner is actively engaged in completing a route, which includes: (1) successfully delivering packages to the correct address in the location instructed by the customer, or (2) if a package is undeliverable after a good-faith delivery attempt using commercially reasonable efforts, including reporting delivery or access issues and returning the package to a Company location within a reasonable timeframe. 
2. Driver Partner retains sole discretion to accept or decline any Offer. Upon acceptance, Driver Partner is responsible for performing Delivery Services in a manner that satisfies the completion parameters specified in the Offer. Nothing in this section grants Company control over the manner or means by which Driver Partner performs Delivery Services. However, Driver Partner acknowledges that compensable time and mileage exclude: (1) time spent on activities unrelated to Delivery Services, including personal errands or performing services after a customer cancellation; and (2) time during which Driver Partner abandons a Delivery Service before completion. Company may exclude time or mileage from compensation calculations if reasonably necessary to prevent or remedy fraudulent use of the Platform. For example, non-compensable time (subject to correction if the driver provides contrary evidence) may include instances where Driver Partner does not approach the designated stop, as determined by whether their geolocation was within a stop’s geofence or a series of stops’ geofences. 

I. Payment — Settlement Period

All settlements, payments, and true-up calculations will be conducted on a recurring fourteen (14) day cycle (“Settlement Period”), in accordance with Company’s established schedule and calendar. Driver Partner acknowledges that any payments received before the conclusion of a Settlement Period are provisional. The Settlement Period is not complete until Company has finalized and disbursed all applicable true-up calculations in accordance with its established payment schedule and in compliance with California Business & Professions Code § 7453. Final payment amounts for a Settlement Period are subject to adjustment based on such true-up determinations.

J.  Payment — Broker Records Access Waiver

As a federally licensed property broker, Company is subject to 49 C.F.R. § 371.3, which provides certain rights to review broker records. Driver Partner waives all rights Driver Partner may have under 49 C.F.R. § 371.3 or any related regulations to access or inspect Company's records. 

Driver Partner represents that Driver Partner enters into this Agreement with full understanding of this waiver and confirms that Driver Partner has no expectation of or reliance on access to such records. If this waiver is deemed unenforceable by a court of competent jurisdiction, Driver Partner agrees that the right to review Company’s records under 49 CFR § 371.3 will be limited to receiving redacted copies of relevant transactions containing only information specifically required by 49 C.F.R. § 371.3, with all other information, including shipper identities, pricing details, and any proprietary or confidential information, redacted or removed.

K.  Arbitration — California Venue (California — §12 Supplement)

For California Driver Partners, any claims severed from arbitration pursuant to Section 12 of the Agreement may be litigated in the state or federal courts located in the State of California. 

L. Demand for Arbitration (California)

Any demand for arbitration by a California Driver Partner must be delivered to: 

Legal 

Live Oak Platform Logistics, LLC 

1710 Keller Pkwy #6540

Keller, TX 76248

M.  Arbitration Opt-Out Address (California)

To opt out of arbitration pursuant to Section 12.11 of the Agreement, California Driver Partners must send their opt-out letter by First Class Mail to: 

Legal 

Live Oak Platform Logistics, LLC 

1710 Keller Pkwy #6540

Keller, TX 76248.

N. Deactivation and Appeals Process:

See Company Deactivation Grounds. For California Driver Partners covered by California Business and Professions Code § 7452, Company will not terminate these Driver Partner Terms except based on a ground specified in these Terms or the Deactivation Grounds, and Company will provide an appeals process for Driver Partners whose contracts are terminated by Company.  For serious safety, criminal-conduct, fraud, security, or material-breach grounds, Company may deactivate access immediately and maintain the deactivation while the appeal is pending. Company may limit the appeal to one submission and one final determination, provided Driver Partner receives notice of the applicable deactivation ground and a reasonable opportunity to submit information for Company’s review. 

COLORADO DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Colorado.

A.  Notice of Term Changes (Colorado — §General Terms Supplement)

For Driver Partners providing services in Colorado, Company complies with Colorado Revised Statute § 8-4-12. Any changes to these Driver Partner Terms will not apply to Colorado Driver Partners until the revised terms have been posted on the Platform website for at least fourteen (14) days. Company will email Colorado Driver Partners when changes are made to the terms. 

B.  Deactivation Appeals Process

See Company Deactivation Grounds. For Colorado Driver Partners, Company will not terminate these Driver Partner Terms except based on a ground specified in these Terms or the Deactivation Grounds, and Company will provide an appeals process for Driver Partners whose contracts are terminated by Company.  For serious safety, criminal-conduct, fraud, security, or material-breach grounds, Company may deactivate access immediately and maintain the deactivation while the appeal is pending. Company may limit the appeal to one submission and one final determination, provided Driver Partner receives notice of the applicable deactivation ground and a reasonable opportunity to submit information for Company’s review.

GEORGIA DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Georgia.

A. Independent Contractor and Unemployment Exemption Disclosures (Georgia — §4 Supplement)

For Driver Partners performing Delivery Services in Georgia, and as required by GA. CODE ANN. section 34-8-35(n)(17) for purposes of Georgia's independent contractor unemployment exemption, Driver Partner expressly acknowledges and agrees as follows:

(a) Driver Partner understands that Driver Partner is responsible for the payment of estimated social security taxes and state and federal income taxes arising from compensation received through the Platform, and that Company will not withhold such taxes on Driver Partner's behalf.

(b) Driver Partner acknowledges that, as a self-employed independent contractor, Driver Partner's self-employment social security tax obligation is higher than the social security tax that would be imposed on an employee performing similar services.

(c) Driver Partner understands that Driver Partner's work performed through the Platform is not covered by Georgia unemployment compensation, and Driver Partner will not be entitled to Georgia unemployment benefits based on Driver Partner's performance of services through the Platform.

MINNESOTA DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Minnesota.

A. Freelance Worker Contract Requirements

For Driver Partners performing Delivery Services in Minnesota where the compensation payable to Driver Partner is $600 or more per year, or $200 or more within any 7-consecutive-day period, the following written contract requirements apply in accordance with the Minnesota Freelance Worker Protection Ordinance:

(a) This Agreement constitutes a written contract between Company and Driver Partner, setting forth the terms of Driver Partner's engagement.

(b) The names, contact information, and addresses of both Company and Driver Partner are set forth in the Platform registration and account records, which are incorporated into this Agreement.

(c) A description of all material Delivery Services to be provided by Driver Partner is set forth in these Driver Partner Terms.

(d) The rate and method of compensation payable to Driver Partner for each route is set forth in Section 7 of this Agreement and will be displayed in the Platform prior to Driver Partner's acceptance of any route.

(e) Payment for completed routes will be issued pursuant to Section 7 of this Agreement. If no specific payment date is determinable, payment will be made within thirty (30) days of completion of the relevant services.

(f) Driver Partner will receive a copy of this Agreement through the Platform upon acceptance. Driver Partner may access their current Agreement at any time through their Platform account settings.

B.  Deactivation Appeals Process

See Company Deactivation Grounds. For Minnesota Driver Partners, Company will not terminate these Driver Partner Terms except based on a ground specified in these Terms or the Deactivation Grounds, and Company will provide an appeals process for Driver Partners whose contracts are terminated by Company.  For serious safety, criminal-conduct, fraud, security, or material-breach grounds, Company may deactivate access immediately and maintain the deactivation while the appeal is pending. Company may limit the appeal to one submission and one final determination, provided Driver Partner receives notice of the applicable deactivation ground and a reasonable opportunity to submit information for Company’s review.

OKLAHOMA DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Oklahoma.

A. Zero-Tolerance Substance Policy

As required by the Oklahoma Courier Application Services Act (Laws 2021, c. 466), Company maintains a zero-tolerance policy against Driver Partners operating under the influence of drugs or alcohol while providing Delivery Services in Oklahoma. This policy is set forth in these Driver Partner Terms, including in section (3) of the Deactivation Grounds and is a condition of continued access to the Platform. Upon receipt of a credible complaint alleging that a Driver Partner is operating under the influence of drugs or alcohol, Company will: (i) immediately suspend the Driver Partner's Platform access for the duration of the investigation; and (ii) conduct a prompt investigation of the complaint. Driver Partner's Platform access will remain suspended throughout the investigation and will be restored or terminated based on the findings of the investigation.

B. Vehicle Equipment Standards (Oklahoma — §2 Supplement)

As required by the Oklahoma Courier Application Services Act (Laws 2021, c. 466, section 6), all vehicles used by Driver Partners providing Delivery Services in Oklahoma must comply with Oklahoma's private motor vehicle equipment standards, including without limitation: (a) the unsafe vehicle prohibition under Oklahoma Statutes title 47, section 12-101; (b) lighting requirements under Oklahoma Statutes title 47, section 12-201 et seq.; (c) brake requirements under Oklahoma Statutes title 47, section 12-301 et seq.; and (d) general safety equipment requirements including horns, mirrors, windshields and wipers, and safety belts as required under applicable Oklahoma law. Driver Partner represents and warrants that any vehicle used to perform Delivery Services in Oklahoma meets all such requirements.

TENNESSEE DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Tennessee.

(a)  Company’s sole compensation from facilitating Driver Partner’s use of the Platform is a subscription, use, or service fee charged for access to and operation of the Platform. Company does not derive revenue, compensation, or any other financial benefit from the specific Delivery Services performed by Driver Partner on any individual route or engagement, beyond such Platform access fee.

(b)  Neither Company nor Veho, nor any affiliate, parent, subsidiary, or related party of Company or Veho, derives any direct or indirect financial benefit from the work actually performed by Driver Partner, whether such benefit would accrue directly or through a related party’s participation in the same transaction, route, or delivery. This limitation reflects the parties’ intent that the Platform serve solely as a marketplace connecting independent contractors with delivery opportunities.

(c)  Company’s interest in Driver Partner’s performance is limited to maintaining a reliable and well-functioning marketplace and does not constitute a proprietary or financial interest in the output of any specific delivery. Clients who engage Driver Partners through the Platform bear the primary interest in the successful completion of each individual Delivery Service.

TEXAS DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Texas.

A. Zero-Tolerance Substance Policy

As required by Texas law for delivery network companies, Company maintains a zero-tolerance policy regarding intoxication. Driver Partners performing Delivery Services in Texas must not operate under any level of intoxication—whether by alcohol, controlled substances, or any other intoxicating substance—at any time while performing Delivery Services or while accessing the Platform to perform routes. Violation of this zero-tolerance policy constitutes grounds for immediate deactivation under Company Deactivation Grounds.

B. Nondiscrimination Policy

As required by Texas law for delivery network companies, Driver Partners performing Delivery Services in Texas must not refuse to provide Delivery Services to any customer, or otherwise discriminate in providing Delivery Services, based on the customer’s location, delivery destination, race, color, national origin, religion, sex, disability, or age. Any violation of this nondiscrimination policy is grounds for deactivation.

WASHINGTON STATE DRIVER PARTNERS

The provisions of this section apply exclusively to Driver Partners performing Delivery Services in the State of Washington.

A.  Workers' Compensation

If Driver Partner provides services in Washington State, Company will provide workers' compensation to Driver Partner pursuant to applicable Washington State independent contractor law. If allowed by Washington State law and if validly obtained, Driver Partner may be eligible to opt out of the Driver Partners' workers' compensation requirements. If Driver Partner chooses to opt out, Driver Partner must submit a Statement Affirming Exemption from Driver Partner's Workers' Compensation Coverage to Company in electronic form via the Platform. The current form of such statement can be found at: https://shipveho.com/drive/safety/. Company may update the form to comply with Driver Partners' workers' compensation requirements in its sole discretion.

Propósito: Estos Motivos de Desactivación constituyen un resumen de las razones por las cuales los Socios Conductores que realizan Servicios de Entrega pueden ser suspendidos para investigación o desactivados por la Empresa de la Plataforma. Los Términos del Socio Conductor se encuentran en https://www.shipveho.com/drive/terms, los cuales contienen el acuerdo completo entre la Empresa y los Socios Conductores para proporcionar Servicios de Entrega a las entidades que solicitan dichos Servicios de Entrega en la Plataforma. Todos los términos de la Política de Desactivación tendrán el significado establecido en los Términos del Socio Conductor. Estos Motivos de Desactivación están específicamente diseñados para abordar conductas que representan riesgos de seguridad, erosionan la confianza de Clientes y Destinatarios, violan la ley aplicable, o constituyen fallas fundamentales en la prestación de los Servicios contratados. No dirigen ni controlan la manera en que el Socio Conductor ejerce su juicio independiente en la realización de los Servicios de Entrega.

Acciones que Conducen a la Desactivación de la Plataforma: En el caso de cualquier acción u omisión por parte de un Socio Conductor o del Subcontratista del Socio Conductor, que constituya un incumplimiento material de los Términos del Socio Conductor según lo determine la Empresa a su entera discreción, la Empresa podrá desactivar la cuenta del Socio Conductor, impidiéndole acceder a la Plataforma, incluyendo entre otras las siguientes razones:

Violaciones de Seguridad y Legales

(1) Robo o Manipulación. Manipular, dañar, robar o comprometer de cualquier otra manera el estado de los paquetes o bienes pertenecientes a la Empresa, Veho o terceros.

(2) Conducta Violenta, Amenazante o Abusiva. Incurrir en conductas —ya sea reportadas por Clientes, Destinatarios, personal de la Empresa u otros Socios Conductores— que una persona razonable consideraría violentas, físicamente amenazantes, abusivas, acosadoras, altamente ofensivas, o que violen la Política de Acoso Sexual de la Empresa.

(3) Estado de Deterioro Durante la Prestación de Servicios. Consumir drogas o alcohol, o encontrarse bajo los efectos de cualquier sustancia (incluyendo marihuana o cualquier sustancia intoxicante), mientras se realizan Servicios de Entrega o se utiliza la Plataforma.

(4) Violaciones Graves de Seguridad o Tránsito. No seguir las pautas de seguridad dentro o fuera del almacén al recoger o devolver paquetes, poniendo en riesgo a usted mismo u otros de sufrir lesiones físicas graves; cometer una infracción de tránsito grave (por ejemplo, conducir de manera imprudente) mientras se realizan Servicios de Entrega o se utiliza la Plataforma.

(5) Actividad Ilegal o Fraudulenta. Utilizar la Plataforma para participar en cualquier actividad delictiva, fraudulenta o de otra manera ilegal.

(6) Violación de las Leyes de Entrega Aplicables. Entregar paquetes de una manera que viole la ley aplicable, incluyendo colocar artículos en buzón designado por el Servicio Postal de los EE. UU. (USPS).

Violaciones de Integridad de la Plataforma

(7) Eludir la Plataforma. Aceptar, solicitar o completar entregas o servicios fuera de la Plataforma, incluyendo aceptar pagos directamente de cualquier Cliente o Destinatario, o de otra manera eludir el proceso formal de Oferta de la Plataforma.

(8) Conducta Fraudulenta o Engañosa. Proporcionar información falsa, fraudulenta o materialmente inexacta a la Empresa o a Veho, incluyendo entre otros:

• Manipular o falsificar datos de GPS o ubicación;
• Falsificar información de identidad al momento del registro o posteriormente;
• Tergiversar los detalles de la entrega (por ejemplo, reportar falsamente ubicaciones inaccesibles o artículos no disponibles);
• Crear o mantener múltiples cuentas para el mismo individuo o usar información personal duplicada entre cuentas;
• Tergiversar el medio de transporte utilizado para los Servicios de Entrega.

(9) Acceso No Autorizado y Violaciones de Seguridad. Obtener o intentar obtener acceso no autorizado a la Plataforma, cuentas, sistemas o redes, incluyendo:

• Usar las credenciales o información personal de otra persona;
• Eludir o violar medidas de seguridad o autenticación;
• Acceder o intentar acceder a otras cuentas de Socios Conductores o de la Empresa sin autorización.

(10) Acceso Automatizado y Extracción de Datos. Utilizar bots, scripts o herramientas automatizadas para acceder, interactuar o extraer datos de la Plataforma, incluyendo:

• Aceptar o acceder a rutas mediante el uso de bots o programas automatizados;
• Extraer, copiar, indexar o recuperar sistemáticamente datos de la Plataforma.

(11) Interferencia con la Funcionalidad de la Plataforma. Participar en cualquier actividad que interrumpa o dañe la Plataforma, incluyendo acciones destinadas a dañar, deshabilitar, sobrecargar o deteriorar la Plataforma, la Aplicación del Conductor o los sistemas o redes relacionados.

(12) Mal Uso y Compartición de Cuentas. Compartir credenciales de cuenta o permitir acceso no autorizado a una cuenta de Socio Conductor, incluyendo:

• Proporcionar credenciales de acceso a otra persona;
• Permitir que otra persona realice Servicios de Entrega utilizando la cuenta del Socio Conductor (“alquiler de cuenta”);
• Cualquier acuerdo en el que múltiples personas utilicen una sola cuenta sin autorización.

Fallas en la Entrega y Calidad

(13) Incumplimiento en el Mantenimiento de Resultados de Entrega Aceptables. No mantener resultados de entrega aceptables según lo determine la Plataforma, incluyendo:

• Mantener una Calificación de Calidad por debajo de los umbrales requeridos;
• Un patrón documentado de entregas omitidas, incompletas o no intentadas sin justificación;
• No entrega sistemática de paquetes o paquetes confirmados como no entregados;
• Incumplimiento reiterado en completar las entregas de ruta de una manera que demuestre incumplimiento fundamental del servicio principal;
• Demoras irrazonables en la devolución de paquetes al almacén que comprometan la integridad de la carga.

(14) Manejo Inadecuado o Contaminación de Paquetes. Manejar paquetes de una manera que comprometa su condición o la experiencia del cliente, incluyendo fumar o usar productos con fragancias intensas que resulten en la transferencia de olores a los paquetes.

(15) Materiales No Autorizados Incluidos con las Entregas. Incluir o adjuntar cualquier material no autorizado (por ejemplo, pegatinas, tarjetas, anuncios u otros artículos) a las entregas, excepto los materiales necesarios para completar la entrega (como etiquetas de dirección).

(16) Violaciones de Prueba de Entrega y Documentación. No proporcionar documentación válida de prueba de entrega, incluyendo:

• No proporcionar un escaneo de entrega o foto de prueba de entrega en la Aplicación del Conductor;
• Enviar fotos, informes de incidentes u otros medios de verificación fabricados, manipulados o engañosos;
• Proporcionar fotos de prueba de entrega que no representen razonablemente el paquete entregado en la ubicación correcta;
• Presentar razones de devolución inexactas o engañosas (por ejemplo, alegar falsamente problemas de acceso).

Fallas de Cumplimiento y Elegibilidad Continua

(17) Incumplimiento en Cumplir o Mantener los Requisitos de Elegibilidad. No cumplir o mantener cualquier requisito de elegibilidad establecido en la Sección 2 (Elegibilidad e Incorporación), incluyendo:

• No cumplir los requisitos de edad, autorización legal, licencia o permiso;
• Suspensión, vencimiento, revocación o restricción de cualquier licencia, permiso o seguro requerido;
• Cualquier otra pérdida de calificaciones requeridas para realizar Servicios de Entrega.

(18) Información de Registro Inexacta, Engañosa u Obsoleta. Proporcionar o mantener Información de Registro que sea falsa, incompleta, inexacta o no actualizada, incluyendo el incumplimiento en proporcionar la documentación requerida cuando se solicite.

(19) Fallas en la Verificación de Identidad. No completar los requisitos de verificación de identidad, incluyendo identificación no coincidente o no presentar una identificación gubernamental válida cuando se requiera.

(20) Fallas en la Verificación de Antecedentes y Escrutinio. No completar o aprobar cualquier verificación de antecedentes o escrutinio requerido, o negarse a dar consentimiento para dichas verificaciones.

(21) Conflictos de Interés. Participar en actividades prohibidas según la Sección 2.3 o no revelar conflictos que puedan comprometer la seguridad u operaciones.

Violaciones de Datos y Privacidad

(22) El uso, divulgación, retención o compartición por parte del Socio Conductor de cualquier información personal de Clientes o Destinatarios para cualquier propósito distinto a completar el Servicio de Entrega aplicable, incluyendo entre otros publicar dicha información en línea, guardarla en dispositivos o cuentas personales, o compartirla con cualquier tercero, excepto cuando sea legalmente requerido.

La desactivación del Socio Conductor no altera, modifica ni renuncia a ninguna disposición contractual separada entre la Empresa y el Socio Conductor, incluyendo lo relacionado con la terminación de su acuerdo contractual separado.

Proceso de Desactivación

Si la Empresa determina a su entera discreción que el Socio Conductor incurrió en alguno de los Motivos de Desactivación enumerados anteriormente, el Socio Conductor recibirá, según la gravedad, frecuencia u otra razón a discreción exclusiva de la Empresa, un aviso escrito con oportunidad de corrección, aviso de suspensión, o aviso de desactivación de su cuenta (“Aviso”) en formato electrónico mediante correo electrónico, mensaje de texto, o a través de la Plataforma Veho en la fecha efectiva de la desactivación de la cuenta. El Aviso incluirá:

• Información sobre las razones de la desactivación de la cuenta, incluyendo la disposición de la Política de Desactivación que fue violada;
• La fecha efectiva de la desactivación de la cuenta; y
• Una descripción de los pasos, si los hubiera, que el Socio Conductor puede tomar para remediar la violación.

Excepto cuando lo exija la ley estatal aplicable, la desactivación de Su cuenta de conformidad con lo anterior no es apelable. Si la ley estatal le permite apelar su desactivación, recibirá:

• Un aviso que explica su derecho a apelar; y
• Instrucciones (o un enlace) sobre cómo presentar una apelación.

Cómo presentar una apelación:

• Debe enviar su apelación por correo electrónico a la dirección indicada en el aviso.
• Debe presentarla dentro de los 30 días calendario a partir de cuando se envió el aviso.
• Incluya la siguiente información:
• Nombre completo
• Fecha de nacimiento
• Número de licencia de conducir
• Número de teléfono
• Fecha de desactivación
• Razón de la desactivación

¿Qué sucede después?

• La Empresa revisará su apelación, el aviso original y cualquier otra información relevante.
• Se proporcionará una decisión dentro de los 14 días posteriores a la recepción de su apelación.
• Posibles resultados:
• Desactivación confirmada – La Empresa confirma la desactivación y explica el motivo. También puede incluir los pasos que puede tomar para corregir el problema, si aplica.
• Respuesta demorada – La Empresa explica por qué se necesita más tiempo y proporciona una fecha estimada para una decisión final.
• Reinstalación – La Empresa determina que no ocurrió ninguna violación y le indica cuándo se restaurará el acceso a su cuenta.

ዓላማ፡- 

እነዚህ የማቋረጥ ምክንያቶች፣ ኩባንያው ከፕላትፎርሙ ላይ የሚያቋርጣቸው ወይም ምርመራ ሲደረግ ሊታገዱ የሚችሉ የሾፌር አጋሮች ሁኔታዎች ማጠቃለያ ናቸው። ሙሉ ስምምነቱ https://www.shipveho.com/drive/terms ላይ ባለው የሾፌር አጋር ውሎች ውስጥ ይገኛል። የማቋረጥ ፖሊሲ ውስጥ ያሉ ቃላቶች ሁሉ በሾፌር አጋር ውሎች ውስጥ በተዘረዘረው ትርጓሜ ይሠራሉ። እነዚህ ምክንያቶች ደህንነትን የሚጎዳ፣ ደንበኞችን ወይም ተቀባዮችን ዕምነት የሚሸረሽር፣ ተፈጻሚ ሕግን የሚጻረር ወይም ስምምነቱ የሚጠይቀውን አገልግሎት በሥርዓት ያለማቅረብ ድርጊቶችን ብቻ ያካትታሉ። ሾፌር አጋር አቅርቦቱን ሲፈጽም ሙያዊ ፍርዱን እንዴት እንደሚጠቀም ይህ ፖሊሲ አያዝዝም።

ከፕላትፎርሙ ወደ ማቋረጥ የሚያደርሱ ድርጊቶች

ኩባንያው ሙሉ ስልጣኑን ተጠቅሞ የሾፌር አጋር ወይም ሠራተኛው የሾፌር አጋር ውሎችን ቁሳዊ ጥሰት ፈጽሟል ብሎ ሲወስን፣ ፕላትፎርሙን ጨምሮ መዳረሻ ሊያቋርጥ ይችላል። ምክንያቶቹ የሚከተሉትን ያካትታሉ ነገር ግን ወደዚህ ብቻ አይወሰኑም፦

1. የደህንነት እና የሕግ ጥሰቶች

(1) ስርቆት ወይም ጣልቃ ገብነት። ኩባንያው፣ ቬሆ፣ ወይም ሶስተኛ ወገን ከሆኑ ሸቀጦች ወይም ንብረቶች ላይ ጣልቃ መግባት፣ ጉዳት ማድረስ፣ መስረቅ ወይም ሁኔታቸውን ማወቅ።

(2) ጠላትኛ፣ አስፈሪ ወይም ጎጂ ባሕርይ። ደንበኞች፣ ተቀባዮች፣ ሠራተኞች ወይም ሌሎች ሾፌር አጋሮች ሪፖርት ያደረጉትን ሲፈጽሙ — ምክንያታዊ ሰው ጎጂ፣ አካላዊ ስጋት፣ ስድብ፣ ማስፈራሪያ ወይም ጾታዊ ትንኮሳ ፖሊሲ ጥሰት ሊቆጥረው የሚችል ድርጊት።

(3) አገልግሎት ሲሰጡ ሰካራምነት ወይም የዕፅ ተጽዕኖ። የማጓጓዝ አገልግሎት ሲሰጡ ወይም ፕላትፎርሙን ሲጠቀሙ ዕፅ፣ አልኮል፣ ማሪጀዋና ወይም ሌላ አሳሳሽ ቁስ መጠቀም ወይም ተጽዕኖ ሥር መሆን።

(4) ከባድ የደህንነት ወይም የመንዳት ጥሰቶች። ሸቀጦች ሲያነሱ ወይም ሲመልሱ ጎተራ ውስጥ ወይም ውጭ ያሉ ደህንነት መመሪያዎችን አለማክበር፤ ሲያቀርቡ ወቅት ዘፈቀደ ወይም ዘዴ ቢሱ ሁኔታ ሌሎችን ወይም ራሳቸውን ለከባድ አካላዊ ጉዳት ማጋለጥ፤ አስቂኝ ያሕል ያለ ጥንቃቄ (reckless driving) ሌሎች ዋና የትራፊክ ጥሰቶች።

(5) ሕገ-ወጥ ወይም ማጭበርበር ድርጊቶች። ፕላትፎርሙን ወንጀለኛ፣ ማጭበርበር ወይም ሕገ-ወጥ ድርጊቶች ለማካሄድ መጠቀም።

(6) ተፈጻሚ የማቅረቢያ ሕጎችን ጥሰት። USPS-ዎች ሳጥኖችን ጨምሮ ሕጉ ባልፈቀደው መልኩ ሸቀጦችን ማቅረብ።

2. የፕላትፎርም ታማኝነት ጥሰቶች

(7) ፕላትፎርሙን ማዞር ወይም ማለፍ። ፕላትፎርሙን ሳይጠቀሙ የቅርርቦሽ ተቀበያ ሂደቱን አልፈው ማድረስ መፈጸም፣ ክፍያ ቀጥታ ከደንበኛ፣ ደንበኛ ወይም ተቀባይ መቀበል።

(8) ሃሰተኛ ወይም አሳሳች ድርጊቶች። ኩባንያው ወይም ቬሆ ለሆነ ሃሰተኛ፣ ማጭበርበሪያ ወይም ስህተት ያለበት ማኅበቡ ሳቢ መረጃ ማቅረብ። ይህ የሚያካትተው፦

• GPS ወይም አካባቢ ዳታ ማጭበርበር ወይም ማናጥ፤
• ምዝገባ ወቅት ወይም ከዚያ በኋላ ሃሰተኛ ማንነት ማቅረብ፤
• የቅርርቦሽ ዝርዝሮችን አሳሳቺ ሁኔታ ማቅረብ (ለምሳሌ፦ ቦታ ተደራሽ ያልሆነ ወይም ዕቃ አልነበረም ብሎ ሃሰተኛ ሪፖርት ማቅረብ)፤
• ለአንድ ሰው ብዙ አካውንቶች መፍጠር ወይም ተባዝቷቸው ግላዊ መረጃዎችን ተጠቅሞ አካውንት ማቋቋም፤
• ለአቅርቦቱ የሚጠቀሙት ትራንስፖርት ዓይነት ሃሰተኛ ሁኔታ ማቅረብ።

(9) ያልተፈቀደ ቦታ ወደ ሥርዓት ወይም ኔትወርክ ለመቃኘት መሞከር። ያካትተው፦

• ሌላ ሰው ምስክርነት ወይም ግላዊ መረጃ መጠቀም፤
• የደህንነት ወይም ማረጋገጫ ሥርዓቶችን ማሸነፍ ወይም ማጥፋት፤
• ሌሎች ሾፌር አጋሮች ወይም ኩባንያ አካውንቶችን ፈቃድ ሳይኖር ለመጋቢት መሞከር።

(10) ራስ-ሰር ቦቶዎች እና ዳታ ማውጣት። ፕላትፎርሙን ለቦቶ፣ ስክሪፕቶች ወይም ራስ-ሰር መሣሪያዎች ማቅረብ። ያካትተው፦

• ቦቶ ወይም ራስ-ሰር ፕሮግራሞችን ተጠቅሞ መንገዶችን ለመቀበል ወይም ለማግኘት፤
• የፕላትፎርም ዳታ ቅጃ፣ ኢንዴክስ ወይም ሥርዓታዊ ሁኔታ ማግኘት።

(11) ፕላትፎርሙን ሥራ የሚጎዳ ድርጊት። ፕላትፎርሙ፣ ሾፌር አፕ ወይም ተያያዥ ሥርዓቶችን ጉዳት ለማድረስ፣ ለማሳናት ወይም ሸክም ለማሸከም ታስቦ የተፈጸመ ድርጊት።

(12) አካውንት ያለ ፈቃድ ማጋራት። ያካትተው፦

• የግቢ ምስክርነቶን ለሌላ ሰው መስጠት፤
• ሌላ ሰው ያለ ፈቃድ የሾፌር አጋር አካውንቱን ተጠቅሞ አቅርቦት እንዲሰጥ መፍቀድ ('አካውንት ኪራይ')፤
• ፈቃድ ሳይኖር ብዙ ሰዎች አንድ አካውንት የሚጠቀሙ ሁኔታ።

3. የቅርርቦሽ እና ጥራት ውድቀቶች

(13) ተቀባይ ሊቀበሉት የሚገባ ደረጃ ማሳካት አለመቻል። ያካትተው፦

• ፕላትፎርሙ ከሚጠይቀው ደህንነት ደረጃ (Quality Rating) በታች መሆን፤
• ምክንያት ሳይኖር ደጋግሞ አቅርቦት ሳይፈጽሙ፣ ያልተሟሉ ወይም ያልተሞከሩ ቅርርቦሾች ሰነዶች ዘለቄታ፤
• ሸቀጦችን ደጋግሞ ማድረስ አለመቻል ወይም ሰነድ የተደረጉ ማድረስ ያልተፈጸሙ ሁኔታዎች፤
• መሠረታዊ አገልግሎቱ ያልተፈጸመ ሁኔታ ደጋግሞ የሚያሳዩ ቅርርቦሾችን ያለ ሥርዓት ላለማጠናቀቅ ደጋግሞ አለ መቻል፤
• የጭነት ታማኝነትን ሊያሰጋ በሚያስችለው ጊዜ ሸቀጦችን ወደ ጎተራ ሳይመልሱ ዘግይቶ መምጣት።

(14) ሸቀጦችን ቀጥተኛ ባልሆነ ወይም ብክለት ሊያደርስ በሚችሉ ሁኔታ ማስተናገድ። ሲጋራ ማጨስ ወይም ሸቀጦቹ ላይ ሽታ ሊያስተላልፍ የሚችሉ ሽቶ ያለበት ምርቶች ስትጠቀሙ ማቅረቢያ ሁኔታ።

(15) ያልተፈቀዱ ቁሳቁሶች ከቅርርቦሽ ጋር ማካተት። አድራሻ ስቲከሮችን ሳይቆጠሩ ያልተፈቀዱ ስቲከሮች፣ ካርዶች፣ ማስታወቂያዎች ወይም ሌሎች ዕቃዎችን ከቅርርቦሽ ጋር ማካተት ወይም ማያያዝ።

(16) የቅርርቦሽ ማረጋገጫ ወይም ሰነድ ጥሰቶች። ያካትተው፦

• ሾፌር አፕ ውስጥ ቅርርቦሽ ቅሌታ ወይም የቅርርቦሽ ማረጋገጫ ፎቶ ማቅረብ አለመቻል፤
• ሃሰተኛ፣ የተዛቀ ወይም አሳሳቺ ፎቶዎች፣ የመጋ ሪፖርቶች ወይም ሌሎች ማረጋገጫ ሚዲያ ማቅረብ፤
• ሸቀጡን ትክክለኛ ቦታ ያሳዩ ፎቶዎች ካልሆኑ ወይም ምን ቦታ ተቀምጦ ሳያሳይ ፎቶ ማቅረብ፤
• ሃሰተኛ ወይም አሳሳቺ የመመለሻ ምክንያቶች ማቅረብ (ለምሳሌ ቦታ ተደራሽ ያልሆነ ብሎ ሃሰተኛ ማስረዳት)።

4. ተጠቃሚ የማስፈጸሚያ እና ቀጣይ ብቁነት ውድቀቶች

(17) ብቁነት ሁኔታዎችን ማሟላት ወይም ማቆየት አለመቻል። ያካትተው፦

• የዕድሜ፣ የሕግ ፈቃድ፣ ፈቃድ ወይም የፍቃድ ሁኔታዎችን ማሟላት አለመቻል፤
• አስፈላጊ ፈቃዶች፣ ፈቃዶች ወይም ኢንሹራንስ ፈቃዶች ማቆም፣ ማለቅ፣ መሰረዝ ወይም ልዩ ሁኔታ ላይ ማስቀረት፤
• አቅርቦቱ ለማስፈጸም አስፈላጊ ሌሎች ብቃቶችን ማጣት።

(18) ሃሰተኛ፣ አሳሳቺ ወይም ያልዘመነ ምዝገባ መረጃ። ሃሰተኛ፣ ያልተሟላ፣ ስህተት ያለበት ወይም ወቅቱ ያልዋሃደ ምዝገባ መረጃ ማቅረብ ወይም ጠዋት ሲጠቀሙ ቀጣይ ሁኔታ ማቆየት፤ ሲጠይቁ አስፈላጊ ሰነዶችን ማቅረብ አለመቻልን ያካትታል።

(19) የማንነት ማረጋገጫ ውድቀቶች። የማንነት ማረጋገጫ ሁኔታዎችን አለማጠናቀቅ፤ ማንነት ሳይዛመድ ወይም ሲፈለጉ ሕጋዊ መታወቂያ ካርድ ማቅረብ አለመቻሉን ያካትታል።

(20) ዳሰሳ ፍተሻ እና ምርመራ ውድቀቶች። ዳሰሳ ፍተሻ ወይም ምርመራ ማጠናቀቅ አለመቻሉ ወይም ያለ ፈቃድ ወደ ሌላ ሰው ፍተሻ ማስቀጠልን ጨምሮ ፈቃድ ለሚሰጡ ፍተሻዎች ፈቃደኛ ሆናቸሁ አለቦ።

(21) የፍላጎት ግጭቶች። ቁ. 2.3 ንዑስ ክፍል ውስጥ ክልክል ወደ ሆኑ ድርጊቶች ተሰማርቶ ወይም ደህንነትን ወይም ሥራዎችን ሊጎዳ የሚችሉ ግጭቶችን ሳይናዘዙ መተው።

5. የዳታ እና ግለሰባዊነት ጥሰቶች

(22) ሾፌር አጋር ለደንበኛ፣ ደንበኛ ወይም ተቀባይ ሆኑ ሰዎች ግላዊ መረጃ ቅርርቦሽ ሙሉ ለሙሉ ለማጠናቀቅ ካልሆነ ሌላ ለሌላ ዓላማ መጠቀም፣ ማስታወቅ፣ ማቆየት ወይም ማጋራት — ለምሳሌ ሰዎቹ ማኅበራዊ ሚዲያ ላይ ማውጣት፣ ወደ ግላዊ መሳሪያዎች ወይም አካውንቶች ማቆየት ወይም ሕጋዊ ግዴታ ካለ ሌሎች ምክንያቶች ካልሆነ ሶስተኛ ወገን ጋር ማጋራት።

ሾፌር አጋር ማቋረጡ ኩባንያው እና ሾፌር አጋር መካከል ያሉ ሌሎች ውሎዎች ፣ የፍቺ ሁኔታዎችን ጨምሮ ሌሎች የወጣ ስምምነቶችን አይለውጥም፣ አያሻሽልም ወይም አያስቀርም።

የማቋረጥ ሂደት

ኩባንያው ሙሉ ስልጣኑን ተጠቅሞ ሾፌር አጋር ከዚህ በላይ ከተዘረዘሩ ምክንያቶች አንዱን ፈጽሟል ብሎ ሲወስን፣ ሾፌር አጋር — ኩባንያው ሙሉ ፍቃዱን ሲጠቀም ቅርርቦሽ ምክንያቱ ወይም ብዛቱ ወይም ሌሎች ምክንያቶች ሲያስቡ — ፦ ስህተቱን ለማስተካከል ዕድሉን ያካተተ የፅሁፍ ማሳወቂያ፣ ምርመራ ማቆም ወይም አካውንት ማቋረጥ ማሳወቂያ ('ማሳወቂያ') — ኤሜይል፣ ጽሁፍ መልዕክት ወይም ቬሆ ፕላትፎርሙ ሒሳቡ ሲቋረጥ ቀን — ኤሌክትሮኒካዊ መልኩ ይደርሳቸዋል። ማሳወቂያው የሚያካትተው፦

• ስለ አካውንቱ መቋረጥ ምክንያቶች፣ ጥሳ ተብሎ የተጠቀሰ ቃሉ ምን ጊዜ መሆኑ ጨምሮ ሁኔታዎቹ፤
• አካውንቱ ሲቋረጥ ቀን፤ እና
• ሾፌር አጋር ካለ ጥሰቱን ለማስተካከል ሊወስዳቸው የሚችሉ ደረጃዎች።

ተፈጻሚ ሕጉ ካልፈቀደ ሌላ ቦታ፣ ከዚህ ሂደት ጋር ሚስማሞቸሉ አካውንቶችን ማቋረጥ ይግባኝ ሊቀርብ አይችልም። ሕጉ ሲፈቅዱ ሾፌር አጋር ሚቀርብ ይሆናል፦

• ስለ ይግባኝ መብት የሚያብራራ ማሳወቂያ፤ እና
• ይግባኝ ለማቅረብ ሁኔታዎቹ (ወይም አገናኝ)።

ይግባኝ እንዴት ማቅረብ ይቻላል

ይግባኙን ማቅረቢያ ሁኔታዎች፦

• ይግባኙን ማሳወቂያው ካመለከተው አድራሻ ኤሜይል ኦዴ ማቅረብ ያስፈልጋል።
• ማሳወቂያው ከሄደ ከ30 የቀን ቀናቶች ውስጥ ማቅረብ ያስፈልጋል።

ይህን ያካትቱ፦

• ሙሉ ስም
• የትውልድ ቀን
• የሾፌር ፍቃድ ቁጥር
• ስልክ ቁጥር
• ማቋረጡ ቀን
• የማቋረጥ ምክንያት

ቀጣይ ሂደት

• ኩባንያው ይግባኙን፣ ዋናውን ማሳወቂያ እና ሌሎች ተዛማጅ ሁኔታዎችን ያደምጣል።
• ይግባኙ ከደረሰ ከ14 ቀናት ውስጥ ውሳኔ ይቀርባል።

ሊኖሩ የሚችሉ ውጤቶች

• ማቋረጥ ጸንቷል — ኩባንያው ማቋረጡን ያረጋግጣል እና ለምን ብሎ ያብራራል። አስፈላጊ ከሆነ ሁኔታውን ለማስተካከል ሊወስዷቸው የሚችሉ ደረጃዎችን ሊጨምር ይችላል።
• ምላሽ ዘግቷል — ኩባንያው ለምን ተጨማሪ ጊዜ እንደሚያስፈልገው ያብራራል እና ለመጨረሻ ውሳኔ የቀረ ቀን ያሳያል።
• ወደ ሥራ መመለስ — ኩባንያው ጥሰት አልተፈጸመም ወደ ሚል ውሳኔ ሲደርስ፣ አካውንት ቀናው ሲመለስ ጊዜ ያሳውቁሃል።

الغرض: تُعدّ أسباب إلغاء التفعيل هذه ملخصًا للأسباب التي قد تؤدي إلى تعليق حساب شريك السائق المتعلق بتقديم خدمات التوصيل أو إلغاء تفعيله من قِبَل الشركة على المنصة. تتوفر شروط شريك السائق على الرابط https://www.shipveho.com/drive/terms، التي تتضمن الاتفاقية الكاملة بين الشركة وشركاء السائقين لتقديم خدمات التوصيل إلى الجهات الطالبة لهذه الخدمات عبر المنصة. تحمل جميع المصطلحات الواردة في سياسة إلغاء التفعيل المعنى المحدد في شروط شريك السائق. صُمِّمت هذه الأسباب بدقة لمعالجة السلوكيات التي تُشكّل مخاطر أمنية، أو تُقوّض ثقة العميل والمستلم، أو تُخالف القانون المعمول به، أو تمثّل إخفاقات جوهرية في تقديم الخدمات المتعاقد عليها. ولا توجّه هذه الأسباب أو تتحكم في الطريقة التي يمارس بها شريك السائق حكمه المستقل في أداء خدمات التوصيل.

الإجراءات المؤدية إلى إلغاء التفعيل من المنصة: في حالة أي فعل أو إغفال من جانب شريك السائق أو مقاوله الفرعي يُشكّل خرقًا جوهريًا لشروط شريك السائق وفقًا لتقدير الشركة المنفرد، يجوز للشركة إلغاء تفعيل حساب شريك السائق، مما يحول دون وصوله إلى المنصة، بما في ذلك على سبيل المثال لا الحصر الأسباب التالية:

السلامة والمخالفات القانونية

(١)  السرقة أو التلاعب.  التلاعب بالطرود أو الممتلكات العائدة للشركة أو فيهو أو أطراف ثالثة، أو إتلافها أو سرقتها أو الإخلال بحالتها بأي شكل آخر.

(٢)  السلوك العنيف أو التهديدي أو المسيء.  الانخراط في سلوك — سواء أُبلغ عنه من قِبَل العملاء أو المستلمين أو موظفي الشركة أو شركاء السائقين الآخرين — يعدّه الشخص المعقول عنيفًا أو مهددًا جسديًا أو مسيئًا أو مضايقًا أو مسيئًا للغاية، أو يُخالف سياسة التحرش الجنسي الخاصة بالشركة.

(٣)  التأثر أثناء تقديم الخدمات.  تناول المخدرات أو الكحول، أو التواجد في حالة تأثر (بما في ذلك الماريجوانا أو أي مادة مُسكِرة)، أثناء تأدية خدمات التوصيل أو استخدام المنصة.

(٤)  مخالفات السلامة أو القيادة الخطيرة.  عدم اتباع إرشادات السلامة داخل المستودع أو خارجه عند استلام الطرود أو إعادتها مما يُعرّض نفسك أو الآخرين لخطر الإصابة الجسدية الخطيرة؛ ارتكاب مخالفة قيادة جسيمة (مثل القيادة المتهورة) أثناء أداء خدمات التوصيل أو استخدام المنصة.

(٥)  النشاط غير القانوني أو الاحتيالي.  استخدام المنصة للانخراط في أي نشاط إجرامي أو احتيالي أو غير مشروع.

(٦)  مخالفة قوانين التوصيل المعمول بها.  توصيل الطرود بطريقة تُخالف القانون المعمول به، بما في ذلك وضع العناصر في صناديق البريد المخصصة لـ USPS.

مخالفات نزاهة المنصة

(٧)  التحايل على المنصة.  قبول التوصيلات أو الخدمات أو طلبها أو إتمامها خارج نطاق المنصة، بما في ذلك قبول الدفع مباشرة من أي عميل أو متعاقد أو مستلم، أو تجاوز عملية العروض الرسمية في المنصة.

(٨)  السلوك الاحتيالي أو المضلل.  تقديم معلومات كاذبة أو احتيالية أو غير دقيقة ماديًا إلى الشركة أو فيهو، بما في ذلك على سبيل المثال لا الحصر:

• التلاعب ببيانات GPS أو الموقع الجغرافي أو تزويرها؛

• تزوير معلومات الهوية عند التسجيل أو بعده؛

• تحريف تفاصيل التوصيل (مثل الإبلاغ الكاذب عن مواقع غير قابلة للوصول أو عناصر غير متوفرة)؛

• إنشاء حسابات متعددة أو الاحتفاظ بها لنفس الشخص أو استخدام معلومات شخصية مكررة عبر الحسابات؛

• تحريف وسيلة النقل المستخدمة في خدمات التوصيل.

(٩)  الوصول غير المصرح به ومخالفات الأمان.  الحصول على وصول غير مصرح به أو محاولة الوصول إلى المنصة أو الحسابات أو الأنظمة أو الشبكات، بما في ذلك:

• استخدام بيانات اعتماد أو معلومات شخصية خاصة بشخص آخر؛

• تجاوز أو اختراق إجراءات الأمان أو المصادقة؛

• الوصول أو محاولة الوصول إلى حسابات شريك السائق أو الشركة الأخرى دون إذن.

(١٠)  الوصول الآلي واستخراج البيانات.  استخدام برامج الروبوت أو النصوص البرمجية أو الأدوات الآلية للوصول إلى المنصة أو التفاعل معها أو استخراج البيانات منها، بما في ذلك:

• قبول المسارات أو الوصول إليها من خلال برامج الروبوت أو البرامج الآلية؛

• استخراج بيانات المنصة أو نسخها أو فهرستها أو استرجاعها بصورة منهجية.

(١١)  التدخل في وظائف المنصة.  الانخراط في أي نشاط يُعطّل المنصة أو يُلحق بها ضررًا، بما في ذلك الأعمال المقصودة لإتلاف المنصة أو تطبيق السائق أو الأنظمة أو الشبكات ذات الصلة أو تعطيلها أو إثقالها أو إضعافها.

(١٢)  إساءة استخدام الحساب ومشاركته.  مشاركة بيانات اعتماد الحساب أو السماح بوصول غير مصرح به إلى حساب شريك السائق، بما في ذلك:

• تزويد شخص آخر ببيانات تسجيل الدخول؛

• السماح لشخص آخر بأداء خدمات التوصيل باستخدام حساب شريك السائق ("استئجار الحساب")؛

• أي ترتيب يستخدم فيه أفراد متعددون حسابًا واحدًا دون إذن

إخفاقات التوصيل والجودة

(١٣)  الإخفاق في الحفاظ على نتائج توصيل مقبولة.  الإخفاق في الحفاظ على نتائج توصيل مقبولة وفقًا لمعايير المنصة، بما في ذلك:

• الحفاظ على تقييم جودة أدنى من العتبات المطلوبة؛

• نمط موثق من التوصيلات الفائتة أو غير المكتملة أو غير المحاوَلة دون مبرر؛

• عدم التوصيل المنهجي للطرود أو الطرود المؤكدة غير المُوصَّلة؛

• الإخفاق المتكرر في إتمام توصيلات المسار بطريقة تُظهر عدم الوفاء الجوهري بالخدمة الأساسية؛

• التأخير غير المعقول في إعادة الطرود إلى المستودع مما يُهدد سلامة البضائع.

(١٤)  التعامل غير السليم مع الطرود أو تلويثها.  التعامل مع الطرود بطريقة تُخل بحالتها أو تجربة العميل، بما في ذلك التدخين أو استخدام منتجات ذات روائح قوية تؤدي إلى انتقال الرائحة إلى الطرود.

(١٥)  إدراج مواد غير مصرح بها مع التوصيلات.  إدراج أو إلصاق أي مواد غير مصرح بها (مثل الملصقات أو البطاقات أو الإعلانات أو غيرها من العناصر) بالتوصيلات، باستثناء المواد الضرورية لإتمام التوصيل (كملصقات العنوان).

(١٦)  مخالفات إثبات التوصيل والتوثيق.  الإخفاق في تقديم وثائق إثبات التوصيل الصالحة، بما في ذلك:

• عدم تقديم مسح التوصيل أو صورة إثبات التوصيل في تطبيق السائق؛

• تقديم صور أو تقارير حوادث أو وسائط تحقق مزورة أو معدّلة أو مضللة؛

• تقديم صور إثبات التوصيل التي لا تُصوّر الطرد المُوصَّل بشكل معقول في الموقع الصحيح؛

• تقديم أسباب إعادة غير دقيقة أو مضللة (مثل الادعاء الكاذب بوجود مشاكل في الوصول).

إخفاقات الامتثال وشروط الأهلية المستمرة

(١٧)  الإخفاق في استيفاء متطلبات الأهلية أو الحفاظ عليها.  الإخفاق في استيفاء أي من متطلبات الأهلية المنصوص عليها في المادة ٢ (الأهلية والتأهيل) أو الحفاظ عليها، بما في ذلك:

• عدم استيفاء متطلبات العمر أو التصريح القانوني أو الترخيص أو الإذن؛

• تعليق أو انتهاء أو إلغاء أو تقييد أي رخصة أو تصريح أو تأمين مطلوب؛

• أي خسارة أخرى للمؤهلات المطلوبة لأداء خدمات التوصيل.

(١٨)  معلومات التسجيل غير الدقيقة أو المضللة أو القديمة.  تقديم أو الاحتفاظ بمعلومات تسجيل كاذبة أو غير مكتملة أو غير دقيقة أو غير مُحدَّثة، بما في ذلك الإخفاق في تقديم الوثائق المطلوبة عند الطلب.

(١٩)  إخفاقات التحقق من الهوية.  الإخفاق في استيفاء متطلبات التحقق من الهوية، بما في ذلك عدم تطابق الهوية أو الإخفاق في تقديم هوية حكومية سارية عند الطلب.

(٢٠)  إخفاقات التحقق من الخلفية والفحص.  الإخفاق في إجراء أي تحقق من الخلفية أو فحص مطلوب أو اجتيازه، أو رفض الموافقة على إجراء هذه الفحوصات.

(٢١)  تضارب المصالح.  الانخراط في الأنشطة المحظورة بموجب المادة ٢.٣ أو الإخفاق في الإفصاح عن التعارضات التي قد تُخلّ بالأمن أو العمليات.

مخالفات البيانات والخصوصية

(٢٢)  استخدام شريك السائق أو الإفصاح عن أو الاحتفاظ بأو مشاركة أي معلومات شخصية تخص العميل أو المتعاقد أو المستلم لأي غرض غير إتمام خدمة التوصيل المعنية، بما في ذلك على سبيل المثال لا الحصر نشر هذه المعلومات عبر الإنترنت أو حفظها على الأجهزة أو الحسابات الشخصية أو مشاركتها مع أي طرف ثالث، إلا إذا كان ذلك مطلوبًا قانونًا.

لا يُعدّل إلغاء تفعيل حساب شريك السائق أو يُغيّر أو يتنازل عن أي شرط تعاقدي مستقل بين الشركة وشريك السائق، بما في ذلك ما يتعلق بإنهاء ترتيبهم التعاقدي المستقل.

إجراء إلغاء التفعيل

إذا قررت الشركة وفقًا لتقديرها المنفرد أن شريك السائق قد استوفى أيًا من أسباب إلغاء التفعيل المذكورة أعلاه، فسيتلقى شريك السائق، حسب الخطورة أو التكرار أو أي سبب آخر وفقًا لتقدير الشركة المنفرد، إشعارًا كتابيًا مع فرصة للتصحيح، أو إشعارًا بالتعليق، أو إشعارًا بإلغاء تفعيل حسابه ("الإشعار") بصيغة إلكترونية عبر البريد الإلكتروني أو الرسالة النصية أو من خلال منصة فيهو عند تاريخ سريان إلغاء تفعيل الحساب. سيتضمن الإشعار ما يلي:

• معلومات حول أسباب إلغاء تفعيل الحساب، بما في ذلك البند من سياسة إلغاء التفعيل الذي تم انتهاكه؛

• تاريخ سريان إلغاء تفعيل الحساب؛ و

• وصف للخطوات، إن وُجدت، التي يمكن لشريك السائق اتخاذها لتصحيح المخالفة.

باستثناء ما تشترطه قوانين الولاية المعمول بها، لا يقبل إلغاء تفعيل حسابك وفقًا لما سبق أي طعن أو استئناف. إذا سمح قانون الولاية لك بالطعن في إلغاء تفعيلك، ستتلقى:

• إشعارًا يوضح حقك في الاستئناف؛ و

• تعليمات (أو رابطًا) حول كيفية تقديم الاستئناف.

كيفية تقديم الاستئناف:

• يجب عليك إرسال استئنافك عبر البريد الإلكتروني إلى العنوان المُدرَج في الإشعار.

• يجب عليك تقديمه في غضون ٣٠ يومًا تقويميًا من تاريخ إرسال الإشعار.

• أدرج المعلومات التالية:

◦ الاسم الكامل

◦ تاريخ الميلاد

◦ رقم رخصة القيادة

◦ رقم الهاتف

◦ تاريخ إلغاء التفعيل

◦ سبب إلغاء التفعيل

ما يحدث بعد ذلك:

• ستراجع الشركة استئنافك والإشعار الأصلي وأي معلومات أخرى ذات صلة.

• سيُقدَّم قرار خلال ١٤ يومًا من استلام استئنافك.

• النتائج المحتملة:

تأييد إلغاء التفعيل –  تؤكد الشركة إلغاء التفعيل وتوضح الأسباب. قد تتضمن أيضًا خطوات يمكنك اتخاذها لتصحيح المشكلة، إن وُجدت.

تأخير الرد –  تُوضح الشركة سبب الحاجة إلى مزيد من الوقت وتُقدم تاريخًا تقديريًا للقرار النهائي.

إعادة التفعيل –  تُقرر الشركة أنه لم تقع أي مخالفة وتُخبرك بموعد استعادة الوصول إلى حسابك.

उद्देश्य: यी निष्क्रियकरण आधारहरूले डेलिभरी सेवाहरू पूरा गर्ने ड्राइभर साझेदारहरूलाई कम्पनीद्वारा प्लेटफर्मबाट निलम्बन वा निष्क्रिय गर्न सकिने कारणहरूको सारांश प्रदान गर्दछन्। ड्राइभर साझेदार सर्तहरू https://www.shipveho.com/drive/terms मा उपलब्ध छन्, जसले प्लेटफर्ममा डेलिभरी सेवाहरू प्रदान गर्नका लागि कम्पनी र ड्राइभर साझेदारहरू बीचको पूर्ण सम्झौता समावेश गर्दछ। निष्क्रियकरण नीतिमा भएका सबै सर्तहरूको अर्थ ड्राइभर साझेदार सर्तहरूमा उल्लिखित अनुसार हुनेछ। यी निष्क्रियकरण आधारहरू सुरक्षा जोखिम उत्पन्न गर्ने, ग्राहक र प्रापकको विश्वासलाई क्षति पुर्याउने, लागू कानूनको उल्लङ्घन गर्ने, वा अनुबन्धित सेवाहरू प्रदान गर्न आधारभूत विफलता गठन गर्ने आचरणलाई मात्र सम्बोधन गर्न सीमित छन्। तिनीहरूले ड्राइभर साझेदारले डेलिभरी सेवाहरू प्रदान गर्दा स्वतन्त्र निर्णय प्रयोग गर्ने तरिकालाई निर्देशित वा नियन्त्रण गर्दैनन्।

प्लेटफर्मबाट निष्क्रियकरणतर्फ उन्मुख कार्यहरू: यदि कुनै ड्राइभर साझेदार वा ड्राइभर साझेदारको उपठेकेदारद्वारा कुनै कार्य वा चुक भयो, जसलाई कम्पनीले आफ्नो एकल विवेकमा ड्राइभर साझेदार सर्तहरूको भौतिक उल्लङ्घन ठहर गर्छ, कम्पनीले ड्राइभर साझेदारको खाता निष्क्रिय गर्न सक्छ, जसले उनीहरूलाई प्लेटफर्म पहुँच गर्नबाट रोक्छ, जसमा तर नसीमित निम्न कारणहरू समावेश छन्:

सुरक्षा र कानूनी उल्लङ्घनहरू

(१) चोरी वा छेडछाड। कम्पनी, भेहो, वा तेस्रो पक्षहरूका प्याकेजहरू वा सम्पत्तिको अवस्थालाई छेडछाड गर्ने, क्षति पुर्याउने, चोरी गर्ने, वा अन्यथा सम्झौता गर्ने।

(२) हिंसात्मक, धम्की दिने, वा अपमानजनक आचरण। ग्राहकहरू, प्रापकहरू, कम्पनी कर्मचारीहरू, वा अन्य ड्राइभर साझेदारहरूद्वारा रिपोर्ट गरिएको — त्यस्तो आचरणमा संलग्न हुने जसलाई एक उचित व्यक्तिले हिंसात्मक, शारीरिक रूपमा धम्की दिने, अपमानजनक, उत्पीडन गर्ने, अत्यधिक आपत्तिजनक मान्ने, वा कम्पनीको यौन उत्पीडन नीतिको उल्लङ्घन मान्ने।

(३) सेवाहरू प्रदान गर्दा नशाको प्रभावमा हुनु। डेलिभरी सेवाहरू गर्दा वा प्लेटफर्म प्रयोग गर्दा लागूपदार्थ वा मद्यपान प्रयोग गर्ने, वा अन्यथा (मारिजुआना वा कुनै पनि नशालु पदार्थ सहित) नशाको प्रभावमा हुनु।

(४) गम्भीर सुरक्षा वा ड्राइभिङ उल्लङ्घनहरू। प्याकेजहरू उठाउँदा वा फिर्ता गर्दा गोदाम भित्र वा बाहिर सुरक्षा दिशानिर्देशहरू पालना नगर्ने जसले आफ्नो वा अरूलाई गम्भीर शारीरिक हानिको जोखिममा पार्दछ; डेलिभरी सेवाहरू प्रदान गर्दा वा प्लेटफर्म प्रयोग गर्दा प्रमुख ड्राइभिङ अपराध गर्ने (जस्तै, लापरवाही साथ ड्राइभिङ)।

(५) अवैध वा धोखाधडी गतिविधि। कुनै पनि आपराधिक, धोखाधडी, वा अन्यथा गैरकानूनी गतिविधिमा संलग्न हुन प्लेटफर्म प्रयोग गर्ने।

(६) लागू डेलिभरी कानूनहरूको उल्लङ्घन। लागू कानूनको उल्लङ्घन गर्ने तरिकामा प्याकेजहरू डेलिभरी गर्ने, जसमा USPS-निर्दिष्ट मेलबक्सहरूमा वस्तुहरू राख्नु समावेश छ।

प्लेटफर्म अखण्डता उल्लङ्घनहरू

(७) प्लेटफर्मको परिक्रमण। प्लेटफर्म बाहिर डेलिभरी वा सेवाहरू स्वीकार गर्ने, माग्ने, वा पूरा गर्ने, जसमा कुनै पनि ग्राहक, क्लाइन्ट, वा प्रापकबाट सिधै भुक्तानी स्वीकार गर्ने वा अन्यथा प्लेटफर्मको औपचारिक प्रस्ताव प्रक्रिया बाइपास गर्ने समावेश छ।

(८) धोखाधडी वा भ्रामक आचरण। कम्पनी वा भेहोलाई झूटा, धोखाधडी, वा भौतिक रूपमा गलत जानकारी प्रदान गर्ने, जसमा तर नसीमित:

• GPS वा स्थान डेटा हेरफेर गर्ने वा स्पूफ गर्ने;
• साइनअपमा वा त्यसपछि पहिचान जानकारी गलत रूपमा प्रस्तुत गर्ने;
• डेलिभरी विवरणहरू गलत रूपमा प्रस्तुत गर्ने (जस्तै, दुर्गम स्थानहरू वा अनुपलब्ध वस्तुहरू झूटै रिपोर्ट गर्ने);
• एउटै व्यक्तिका लागि धेरै खाताहरू सिर्जना गर्ने वा राख्ने वा खाताहरूमा डुप्लिकेट व्यक्तिगत जानकारी प्रयोग गर्ने;
• डेलिभरी सेवाहरूका लागि प्रयोग गरिएको यातायात साधनको गलत प्रतिनिधित्व गर्ने।

(९) अनधिकृत पहुँच र सुरक्षा उल्लङ्घनहरू। प्लेटफर्म, खाताहरू, प्रणालीहरू, वा नेटवर्कहरूमा अनधिकृत पहुँच प्राप्त गर्ने वा प्रयास गर्ने, जसमा:

• अर्को व्यक्तिको प्रमाणपत्र वा व्यक्तिगत जानकारी प्रयोग गर्ने;
• सुरक्षा वा प्रमाणीकरण उपायहरू उल्लङ्घन गर्ने वा तोड्ने;
• अनुमतिबिना अन्य ड्राइभर साझेदार वा कम्पनी खाताहरू पहुँच गर्ने वा प्रयास गर्ने।

(१०) स्वचालित पहुँच र डेटा निकासी। प्लेटफर्मबाट डेटा पहुँच, अन्तरक्रिया, वा निकासी गर्न बट, स्क्रिप्ट, वा स्वचालित उपकरणहरू प्रयोग गर्ने, जसमा:

• बट वा स्वचालित कार्यक्रमहरू मार्फत मार्गहरू स्वीकार गर्ने वा पहुँच गर्ने;
• प्लेटफर्म डेटा स्क्र्याप गर्ने, प्रतिलिपि गर्ने, अनुक्रमणिका गर्ने, वा व्यवस्थित रूपमा पुनःप्राप्त गर्ने।

(११) प्लेटफर्म कार्यक्षमतामा हस्तक्षेप। प्लेटफर्म, ड्राइभर एप, वा सम्बन्धित प्रणालीहरू वा नेटवर्कहरूलाई क्षति पुर्याउन, असक्षम गर्न, अत्यधिक बोझाउन, वा बाधा पुर्याउन उद्देश्यित कार्यहरू सहित प्लेटफर्मलाई बाधा पुर्याउने वा हानि गर्ने कुनै पनि गतिविधिमा संलग्न हुने।

(१२) खाता दुरुपयोग र साझेदारी। ड्राइभर साझेदार खातामा खाता प्रमाणपत्र साझा गर्ने वा अनधिकृत पहुँच दिने, जसमा:

• अर्को व्यक्तिलाई लगइन प्रमाणपत्र प्रदान गर्ने;
• अर्को व्यक्तिलाई ड्राइभर साझेदारको खाता प्रयोग गरेर डेलिभरी सेवाहरू गर्न अनुमति दिने ("खाता भाडामा दिने");
• अनुमतिबिना एकल खाता धेरै व्यक्तिहरूले प्रयोग गर्ने कुनै पनि व्यवस्था।

डेलिभरी र गुणस्तर विफलताहरू

(१३) स्वीकार्य डेलिभरी परिणामहरू कायम राख्न विफलता। प्लेटफर्मद्वारा निर्धारित स्वीकार्य डेलिभरी परिणामहरू कायम राख्न विफलता, जसमा:

• आवश्यक थ्रेसहोल्डभन्दा कम गुणस्तर रेटिङ कायम राख्नु;
• बिना औचित्य छुटेको, अपूर्ण, वा प्रयास नगरिएको डेलिभरीहरूको दस्तावेजीकृत ढाँचा;
• प्याकेजहरूको व्यवस्थित गैर-डेलिभरी वा पुष्टि गरिएको अडेलिभर्ड प्याकेजहरू;
• आधारभूत सेवा पूर्ति नभएको देखाउने तरिकामा मार्ग डेलिभरीहरू पूरा गर्न बारम्बार विफलता;
• कार्गो अखण्डतालाई जोखिममा पार्ने तरिकामा प्याकेजहरू गोदाममा फिर्ता गर्नमा अनुचित ढिलाइ।

(१४) प्याकेजहरूको अनुचित ह्यान्डलिङ वा दूषण। प्याकेजहरूको अवस्था वा ग्राहक अनुभवलाई सम्झौता गर्ने तरिकामा प्याकेजहरू ह्यान्डल गर्ने, जसमा धूम्रपान गर्ने वा तीव्र गन्धयुक्त उत्पादनहरू प्रयोग गर्ने जसले प्याकेजहरूमा गन्ध स्थानान्तरण गर्दछ।

(१५) डेलिभरीहरूसँग समावेश अनधिकृत सामग्रीहरू। डेलिभरी पूरा गर्न आवश्यक सामग्रीहरू (जस्तै ठेगाना लेबलहरू) बाहेक कुनै पनि अनधिकृत सामग्रीहरू (जस्तै, स्टिकरहरू, कार्डहरू, विज्ञापनहरू, वा अन्य वस्तुहरू) डेलिभरीहरूमा समावेश गर्ने वा संलग्न गर्ने।

(१६) डेलिभरीको प्रमाण र कागजात उल्लङ्घनहरू। मान्य डेलिभरी-प्रमाण कागजात प्रदान गर्न विफलता, जसमा:

• ड्राइभर एपमा डेलिभरी स्क्यान वा डेलिभरीको प्रमाण फोटो प्रदान गर्न विफलता;
• बनावटी, हेरफेर गरिएको, वा भ्रामक फोटोहरू, घटना रिपोर्टहरू, वा अन्य प्रमाणीकरण मिडिया पेश गर्ने;
• सही स्थानमा डेलिभर गरिएको प्याकेज उचित रूपमा नदेखाउने डेलिभरी-प्रमाण फोटोहरू प्रदान गर्ने;
• गलत वा भ्रामक फिर्ता कारणहरू पेश गर्ने (जस्तै, पहुँच समस्याहरू झूटै दाबी गर्ने)।

अनुपालन र निरन्तर पात्रता विफलताहरू

(१७) पात्रता पूरा गर्न वा कायम राख्न विफलता। धारा २ (पात्रता र अनबोर्डिङ) मा उल्लिखित कुनै पनि पात्रता आवश्यकताहरू पूरा गर्न वा कायम राख्न विफलता, जसमा:

• उमेर, कानूनी अधिकार, इजाजतपत्र, वा परमिट आवश्यकताहरू पूरा गर्न विफलता;
• कुनै पनि आवश्यक इजाजतपत्र, परमिट, वा बीमाको निलम्बन, म्याद समाप्ति, रद्दीकरण, वा प्रतिबन्ध;
• डेलिभरी सेवाहरू प्रदान गर्न आवश्यक योग्यताहरूको कुनै पनि अन्य हानि।

(१८) गलत, भ्रामक, वा पुरानो दर्ता जानकारी। गलत, अधूरो, गलत, वा अद्यावधिक नगरिएको दर्ता जानकारी प्रदान गर्ने वा कायम राख्ने, जसमा अनुरोधमा आवश्यक कागजात प्रदान गर्न विफलता समावेश छ।

(१९) पहिचान प्रमाणीकरण विफलताहरू। पहिचान प्रमाणीकरण आवश्यकताहरू पूरा गर्न विफलता, जसमा मेल नखाने पहिचान वा आवश्यक हुँदा मान्य सरकार-जारी परिचयपत्र प्रस्तुत गर्न विफलता समावेश छ।

(२०) पृष्ठभूमि जाँच र स्क्रिनिङ विफलताहरू। कुनै पनि पृष्ठभूमि जाँच वा आवश्यक स्क्रिनिङ पूरा गर्न वा पास गर्न विफलता, वा त्यस्ता जाँचहरूमा सहमति दिन अस्वीकार।

(२१) हितको द्वन्द्व। धारा २.३ अन्तर्गत निषेधित गतिविधिहरूमा संलग्न हुने वा सुरक्षा वा सञ्चालनलाई सम्झौता गर्न सक्ने द्वन्द्वहरू खुलासा गर्न विफलता।

डेटा र गोपनीयता उल्लङ्घनहरू

(२२) लागू डेलिभरी सेवा पूरा गर्ने बाहेक अन्य उद्देश्यका लागि कुनै पनि ग्राहक, क्लाइन्ट, वा प्रापकको व्यक्तिगत जानकारीको ड्राइभर साझेदारको प्रयोग, खुलासा, अवधारण, वा साझेदारी, जसमा तर नसीमित त्यस्तो जानकारी अनलाइन पोस्ट गर्ने, व्यक्तिगत उपकरण वा खाताहरूमा सुरक्षित गर्ने, वा कानूनी रूपमा आवश्यक भएको अवस्थामा बाहेक कुनै तेस्रो पक्षसँग साझा गर्ने।

ड्राइभर साझेदारको निष्क्रियकरणले कम्पनी र ड्राइभर साझेदार बीचको कुनै पनि अलग ठेकेदार व्यवस्थाको समाप्ति सम्बन्धी सहित, कम्पनी र ड्राइभर साझेदार बीचको कुनै पनि अलग अनुबन्ध प्रावधानलाई परिवर्तन गर्दैन, संशोधन गर्दैन, वा माफ गर्दैन।

निष्क्रियकरण प्रक्रिया

यदि कम्पनीले आफ्नो एकल विवेकमा निर्धारण गर्छ कि ड्राइभर साझेदारले माथि उल्लिखित निष्क्रियकरण आधारहरूमध्ये कुनै एक उत्पन्न गर्यो, ड्राइभर साझेदारले कम्पनीको एकल विवेकमा गम्भीरता, आवृत्ति, वा अन्य कारणको आधारमा, सुधार गर्ने अवसरसहित लिखित सूचना, निलम्बनको सूचना, वा खाता निष्क्रियकरणको सूचना ("सूचना") ई-मेल, टेक्स्ट सन्देश, वा भेहो प्लेटफर्म मार्फत खाता निष्क्रियकरणको प्रभावकारी मितिमा इलेक्ट्रोनिक ढाँचामा प्राप्त गर्नेछ। सूचनामा समावेश हुनेछ:

• खाता निष्क्रियकरणका कारणहरू बारे जानकारी, जसमा उल्लङ्घन गरिएको निष्क्रियकरण नीतिको प्रावधान समावेश छ;
• खाता निष्क्रियकरणको प्रभावकारी मिति; र
• ड्राइभर साझेदारले उल्लङ्घन सुधार गर्न चाल्न सक्ने कदमहरूको विवरण, यदि कुनै छ भने।

लागू राज्य कानूनद्वारा आवश्यक भएको अवस्थामा बाहेक, माथिको अनुसार खाता निष्क्रियकरण अपील गर्न योग्य छैन। यदि राज्य कानूनले तपाईंलाई आफ्नो निष्क्रियकरण अपील गर्न अनुमति दिन्छ भने, तपाईंले प्राप्त गर्नुहुनेछ:

• अपीलको अधिकार बारे सूचना; र
• अपील कसरी पेश गर्ने भन्ने निर्देशनहरू (वा लिङ्क)।

अपील कसरी पेश गर्ने:

• तपाईंले सूचनामा दिइएको ठेगानामा आफ्नो अपील ई-मेल गर्नु पर्छ।
• तपाईंले सूचना पठाइएको मितिदेखि ३० क्यालेन्डर दिनभित्र पेश गर्नु पर्छ।
• निम्न जानकारी समावेश गर्नुहोस्:
• पूरा नाम
• जन्म मिति
• ड्राइभरको इजाजतपत्र नम्बर
• फोन नम्बर
• निष्क्रियकरण मिति
• निष्क्रियकरणको कारण

पछि के हुन्छ:

• कम्पनीले तपाईंको अपील, मूल सूचना, र अन्य सान्दर्भिक जानकारी समीक्षा गर्नेछ।
• तपाईंको अपील प्राप्त भएको १४ दिनभित्र निर्णय प्रदान गरिनेछ।

सम्भावित परिणामहरू:

• निष्क्रियकरण कायम – कम्पनीले निष्क्रियकरण पुष्टि गर्छ र किन भन्ने बताउँछ। यसले लागू भएमा समस्या समाधान गर्न चाल्न सकिने कदमहरू पनि समावेश गर्न सक्छ।
• ढिलाइएको प्रतिक्रिया – कम्पनीले किन थप समय आवश्यक छ भनी बताउँछ र अन्तिम निर्णयको लागि अनुमानित मिति प्रदान गर्छ।
• पुनर्स्थापना – कम्पनीले कुनै उल्लङ्घन भएको छैन भनी निर्धारण गर्छ र तपाईंको खाता पहुँच कहिले पुनर्स्थापित हुनेछ भनी बताउँछ।

Madhumuni: Sababu hizi za Kufutwa zinatumika kama muhtasari wa sababu ambazo Washirika wa Madereva wanaotekeleza Huduma za Usafirishaji wanaweza kusimamishwa kwa uchunguzi au kufutwa na Kampuni kutoka kwa Jukwaa. Masharti ya Mshirika wa Dereva yanapatikana kwenye https://www.shipveho.com/drive/terms, ambayo yanaweka makubaliano kamili kati ya Kampuni na Washirika wa Madereva kutoa Huduma za Usafirishaji kwa vyombo vinavyotafuta Huduma hizo za Usafirishaji kwenye Jukwaa. Maneno yote katika Sera ya Kufutwa yatakuwa na maana iliyowekwa katika Masharti ya Mshirika wa Dereva. Sababu hizi za Kufutwa zimoundwa mahsusi kushughulikia mwenendo unaosababisha hatari za usalama, unaodhoofisha imani ya Wateja na Wapokeaji, unaokhalifu sheria inayotumika, au unaojumuisha kushindwa kwa msingi kutoa Huduma zilizokubaliwa. Hazisimamii wala kudhibiti jinsi Mshirika wa Dereva anavyotumia hukumu huru katika kutoa Huduma za Usafirishaji.

Vitendo Vinavyosababisha Kufutwa kutoka kwa Jukwaa: Iwapo Mshirika wa Dereva au Mkandarasi Mdogo wa Mshirika wa Dereva atafanya au kushindwa kufanya kitendo chochote, ambacho kinawakilisha ukiukwaji mkubwa wa Masharti ya Mshirika wa Dereva kama inavyoamuliwa na Kampuni kwa hiari yake peke yake, Kampuni inaweza kufuta akaunti ya Mshirika wa Dereva, ikimzuia kufikia Jukwaa, ikiwemo lakini bila kujizuia kwa sababu zifuatazo:

Ukiukwaji wa Usalama na Kisheria

(1) Wizi au Uharibifu wa Makusudi. Kuharibu, kudhuru, kuiba, au vinginevyo kuathiri hali ya vifurushi au mali inayomilikiwa na Kampuni, Veho, au wahusika wengine.

(2) Mwenendo wa Vurugu, Vitisho, au Unyanyasaji. Kushiriki katika mwenendo—iwe uliripotiwa na Wateja, Wapokeaji, wafanyakazi wa Kampuni, au Washirika wa Madereva wengine—ambao mtu wa kawaida angeuona kuwa wa vurugu, wa vitisho vya kimwili, wa unyanyasaji, wa usumbufu, wa kukera sana, au unaokhalifu Sera ya Unyanyasaji wa Kijinsia ya Kampuni.

(3) Kuathiriwa Wakati wa Kutoa Huduma. Kutumia dawa za kulevya au pombe, au vinginevyo kuathiriwa (ikiwemo na bangi au dutu yoyote ya kulewa), wakati wa kutekeleza Huduma za Usafirishaji au kutumia Jukwaa.

(4) Ukiukwaji Mkubwa wa Usalama au Uendeshaji. Kutofuata miongozo ya usalama ndani au nje ya ghala wakati wa kuchukua au kurudisha vifurushi huku ukiweka wewe au wengine katika hatari ya madhara makubwa ya kimwili; Kutenda kosa kubwa la uendeshaji (k.m., uendeshaji wa uzembe) wakati wa kutekeleza Huduma za Usafirishaji au kutumia Jukwaa.

(5) Shughuli za Uhalifu au Udanganyifu. Kutumia Jukwaa kushiriki katika shughuli yoyote ya uhalifu, ya udanganyifu, au vinginevyo haramu.

(6) Ukiukwaji wa Sheria Zinazotumika za Usafirishaji. Kusafirisha vifurushi kwa njia inayokhalifu sheria inayotumika, ikiwemo kuweka vitu katika sanduku la barua lililotengwa na USPS.

Ukiukwaji wa Uadilifu wa Jukwaa

(7) Kupita Jukwaa. Kukubali, kuomba, au kukamilisha usafirishaji au huduma nje ya Jukwaa, ikiwemo kukubali malipo moja kwa moja kutoka kwa Mteja, Mnunuzi, au Mpokeaji yeyote au vinginevyo kupita mchakato rasmi wa Ofa wa Jukwaa.

(8) Mwenendo wa Udanganyifu au Upotoshaji. Kutoa taarifa za uongo, za udanganyifu, au zisizo sahihi sana kwa Kampuni au Veho, ikiwemo lakini bila kujizuia kwa:

• Kudanganya au kubadilisha data ya GPS au eneo;
• Kuandika taarifa za utambulisho za uongo wakati wa kujiandikisha au baadaye;
• Kupotosha maelezo ya usafirishaji (k.m., kuripoti kwa uongo maeneo yasiyoweza kufikiwa au vitu visivyopatikana);
• Kuunda au kudumisha akaunti nyingi kwa mtu mmoja au kutumia taarifa za kibinafsi zilizorudiwa kwenye akaunti;
• Kupotosha njia ya usafiri iliyotumika kwa Huduma za Usafirishaji.

(9) Ufikiaji Usioidhinishwa na Ukiukwaji wa Usalama. Kupata au kujaribu kupata ufikiaji usioidhinishwa wa Jukwaa, akaunti, mifumo, au mitandao, ikiwemo:

• Kutumia vitambulisho au taarifa za kibinafsi za mtu mwingine;
• Kupita au kukiuka hatua za usalama au uthibitisho;
• Kufikia au kujaribu kufikia akaunti za Mshirika wa Dereva mwingine au za Kampuni bila idhini.

(10) Ufikiaji wa Kiotomatiki na Uchimbaji wa Data. Kutumia boti, hati, au zana za kiotomatiki kufikia, kushirikiana na, au kuchimba data kutoka kwa Jukwaa, ikiwemo:

• Kukubali au kufikia njia kwa kutumia boti au programu za kiotomatiki;
• Kuchimba, kunakili, kuorodhesha, au kupata data ya Jukwaa kwa utaratibu.

(11) Kuingilia Utendaji wa Jukwaa. Kushiriki katika shughuli yoyote inayovuruga au kudhuru Jukwaa, ikiwemo vitendo vilivyokusudiwa kuharibu, kuzima, kuzidisha mzigo, au kudhoofisha Jukwaa, Programu ya Dereva, au mifumo au mitandao inayohusiana.

(12) Matumizi Mabaya ya Akaunti na Kushiriki. Kushiriki vitambulisho vya akaunti au kuruhusu ufikiaji usioidhinishwa wa akaunti ya Mshirika wa Dereva, ikiwemo:

• Kutoa vitambulisho vya kuingia kwa mtu mwingine;
• Kuruhusu mtu mwingine kutekeleza Huduma za Usafirishaji kwa kutumia akaunti ya Mshirika wa Dereva (“kukodisha akaunti”);
• Mpangilio wowote ambapo watu wengi wanatumia akaunti moja bila idhini.

Kushindwa kwa Usafirishaji na Ubora

(13) Kushindwa Kudumisha Matokeo ya Usafirishaji Yanayokubalika. Kushindwa kudumisha matokeo ya usafirishaji yanayokubalika kama inavyoamuliwa na Jukwaa, ikiwemo:

• Kudumisha Kiwango cha Ubora chini ya viwango vinavyohitajika;
• Mfumo wa kumbukumbu wa usafirishaji uliopitwa, usiokamilika, au ambao haukujaribiwa bila sababu;
• Kutosafirisha vifurushi kwa utaratibu au vifurushi vilivyothibitishwa kutosafirishwa;
• Kushindwa mara kwa mara kukamilisha usafirishaji wa njia kwa njia inayoonyesha kutotimiza huduma ya msingi;
• Kuchelewa kupita kiasi kurudisha vifurushi ghala kunakokuweka hatarini uadilifu wa mizigo.

(14) Ushughulikiaji Usiofaa au Uchafuzi wa Vifurushi. Kushughulikia vifurushi kwa njia inayoathiri hali yake au uzoefu wa mteja, ikiwemo kuvuta sigara au kutumia bidhaa zenye harufu kali zinazosababisha harufu kuhamia kwenye vifurushi.

(15) Nyenzo Zisizoidhinishwa Zilizojumuishwa na Usafirishaji. Kujumuisha au kuambatanisha nyenzo zozote zisizoidhinishwa (k.m., vibandiko, kadi, matangazo, au vitu vingine) na usafirishaji, isipokuwa nyenzo zinazohitajika kukamilisha usafirishaji (kama vile lebo za anwani).

(16) Ukiukwaji wa Uthibitisho wa Usafirishaji na Nyaraka. Kushindwa kutoa nyaraka halali za uthibitisho wa usafirishaji, ikiwemo:

• Kushindwa kutoa skani ya usafirishaji au picha ya uthibitisho wa usafirishaji kwenye Programu ya Dereva;
• Kuwasilisha picha, ripoti za matukio, au vyombo vingine vya uthibitisho vilivyotengenezwa, vilivyodanganywa, au vinavyopotosha;
• Kutoa picha za uthibitisho wa usafirishaji ambazo hazionyeshi kwa uhalisi kifurushi kilichosafirishwa mahali sahihi;
• Kuwasilisha sababu za urudishaji zisizo sahihi au zinazopotosha (k.m., kudai kwa uongo masuala ya ufikiaji).

Kushindwa kwa Uzingatiaji na Ustahili Unaoendelea

(17) Kushindwa Kukidhi au Kudumisha Ustahili. Kushindwa kukidhi au kudumisha mahitaji yoyote ya ustahili yaliyowekwa katika Kifungu cha 2 (Ustahili na Uandikishaji), ikiwemo:

• Kushindwa kukidhi mahitaji ya umri, idhini ya kisheria, leseni, au kibali;
• Kusimamishwa, kumalizika, kufutwa, au kuzuiwa kwa leseni, kibali, au bima yoyote inayohitajika;
• Kupoteza sifa nyingine yoyote inayohitajika kutekeleza Huduma za Usafirishaji.

(18) Taarifa za Usajili Zisizo Sahihi, Zinazopotosha, au Zilizopitwa na Wakati. Kutoa au kudumisha Taarifa za Usajili ambazo ni za uongo, zisizo kamili, zisizo sahihi, au hazidumishwi kuwa za kisasa, ikiwemo kushindwa kutoa nyaraka zinazohitajika unapoombwa.

(19) Kushindwa Kuthibitisha Utambulisho. Kushindwa kukamilisha mahitaji ya uthibitisho wa utambulisho, ikiwemo kutofautiana kwa utambulisho au kushindwa kuwasilisha kitambulisho halali kilichotolewa na serikali kinapoombwa.

(20) Kushindwa kwa Ukaguzi wa Usuli na Uchunguzi. Kushindwa kukamilisha au kupita ukaguzi wowote wa usuli au uchunguzi unaohitajika, au kukataa kukubali ukaguzi huo.

(21) Migogoro ya Maslahi. Kushiriki katika shughuli zilizokatazwa chini ya Kifungu cha 2.3 au kushindwa kufichua migogoro inayoweza kuathiri usalama au shughuli.

Ukiukwaji wa Data na Faragha

(22) Matumizi ya Mshirika wa Dereva, ufichuzi, uhifadhi, au kushiriki taarifa za kibinafsi za Mteja, Mnunuzi, au Mpokeaji kwa madhumuni yoyote zaidi ya kukamilisha Huduma inayotumika ya Usafirishaji, ikiwemo lakini bila kujizuia kwa kuchapisha taarifa hiyo mtandaoni, kuihifadhi kwenye vifaa au akaunti za kibinafsi, au kuishiriki na wahusika wengine, isipokuwa inavyohitajika kisheria.

Kufutwa kwa Mshirika wa Dereva hakubadilishi, hakurekebishe, wala haukuacha masharti yoyote ya mkataba tofauti kati ya Kampuni na Mshirika wa Dereva, ikiwemo kuhusu kukomesha mpangilio wao tofauti wa kimkataba.

Mchakato wa Kufutwa

Iwapo Kampuni itaamulia kwa hiari yake peke yake kwamba Mshirika wa Dereva alitrigger sababu yoyote ya Kufutwa zilizoorodheshwa hapo juu, Mshirika wa Dereva atapokea, kulingana na ukali, mzunguko, au sababu nyingine kwa hiari ya Kampuni peke yake, arifa ya maandishi yenye fursa ya kurekebisha, arifa ya kusimamishwa, au arifa ya kufutwa kwa Akaunti Yako (“Arifa”) katika muundo wa kielektroniki kupitia barua pepe, ujumbe wa maandishi, au kupitia Jukwaa la Veho katika tarehe ya kuanza kutumika ya kufutwa kwa akaunti. Arifa itajumuisha:

• Taarifa kuhusu sababu za kufutwa kwa akaunti, ikiwemo kipengele cha Sera ya Kufutwa kilichokiukwa;
• Tarehe ya kuanza kutumika ya kufutwa kwa akaunti; na
• Maelezo ya hatua, kama zipo, ambazo Mshirika wa Dereva anaweza kuchukua kurekebisha ukiukwaji.

Isipokuwa inavyohitajika na sheria ya jimbo inayotumika, kufutwa kwa Akaunti Yako kwa mujibu wa hapo juu hakuwezi kupigiwa rufaa. Iwapo sheria ya jimbo inakuruhusu kukata rufaa kufutwa kwako, utapokea:

• Arifa inayoeleza haki yako ya kukata rufaa; na
• Maelekezo (au kiungo) jinsi ya kuwasilisha rufaa.

Jinsi ya Kuwasilisha Rufaa:

• Lazima utume rufaa yako kwa barua pepe kwenye anwani iliyotolewa katika arifa.
• Lazima uiwasilishe ndani ya siku 30 za kalenda tangu arifa ilipotumwa.

Jumuisha taarifa zifuatazo:

• Jina kamili
• Tarehe ya kuzaliwa
• Nambari ya leseni ya uendeshaji
• Nambari ya simu
• Tarehe ya kufutwa
• Sababu ya kufutwa

Kinachofuata:

• Kampuni itakagua rufaa yako, arifa ya awali, na taarifa nyingine yoyote inayohusiana.
• Uamuzi utatolewa ndani ya siku 14 za kupokea rufaa yako.

Matokeo Yanayowezekana:

• Kufutwa kudumishwa – Kampuni inathibitisha kufutwa na kueleza sababu. Inaweza pia kujumuisha hatua unazoweza kuchukua kurekebisha tatizo, kama inafaa.
• Jibu lililochelewa – Kampuni inaeleza kwa nini muda zaidi unahitajika na inatoa tarehe ya makadirio ya uamuzi wa mwisho.
• Kurejesha akaunti – Kampuni inaamua kwamba hakuna ukiukwaji uliofanyika na inakuambia wakati ufikiaji wa akaunti yako utakaporejesha.