Introducing Flexsave: Turn Flexible Delivery into Cost Savings

Everyone loves to receive boxes. Nobody likes to be put in them.

For too long, delivery options have been too rigid. Traditional carriers locked brands into fixed service tiers, forcing an impossible tradeoff: choose speed for all customers despite the cost, or choose cost savings at the expense of reliability and customer experience.

At the same time, free shipping has evolved from a competitive advantage into a baseline expectation, with 66% of customers expecting it on all purchases⁵¹ and 48% abandoning carts due to shipping costs⁶⁴. Yet rising rate increases—up 6% annually from traditional carriers⁵³,⁵⁴—have made day-certain free shipping prohibitively expensive.

The Reality: Not Every Shipment Is Created Equal

A one-size-fits-all shipping model is inefficient, as delivery urgency varies by both customer need and product value.

Every customer does not need their order tomorrow. Every product does not justify premium shipping costs.

Logistics teams have been leveraging economy shipping options for this reason for years. But ultra-low cost shipping, as it stands today, is also low quality– sacrificing speed, reliability, and customer experience to achieve savings. And when delivery failures and damaged packages become associated with a brand rather than the carrier, the long-term cost of brand erosion exceeds any short-term shipping savings.

Introducing FlexSave^TM: Delivery Flexibility That Multiplies Savings

Introducing FlexSave^TM: Veho’s flexible delivery option that enables fast delivery and Veho's leading customer experience while flexing the delivery window just enough to unlock meaningful savings.

Instead of shipping packages by a delivery date (and paying premium rates to guarantee it), brands can now ship within a definite delivery window—e.g. arrival between Tuesday and Thursday, or just “by Thursday”—at a meaningfully lower cost.

Consider a hypothetical scenario: your customer orders a new pair of running shoes on Monday. They don't need them for a weekend race, they just want them sometime soon. Instead of paying premium rates to guarantee Tuesday delivery, FlexSave^TM flexes the shipment date to arrive that week at a lower cost to the brand. The customer still gets proactive tracking updates, a clear delivery window, and responsive support if anything goes wrong, just with a bit more flexibility on delivery date.

FlexSave^TM enables more cost effective shipping by adding flexible delivery windows to our existing services (Ground Plus and Premium Economy)—preserving proactive communication, clear      expectations, and customer support that define Veho's service while unlocking meaningful cost savings.

• Why FlexSave^TM Matters for E-Commerce and Logistics Leaders:
  
  • Lower costs, industry-leading customer experience: Cost-effective shipping partnered with the best-in-class experience for which Veho is known: real-time communication, live tracking, and photo proof of delivery. 
  • Checkout flexibility that drives conversion: Offer free shipping with clear, guaranteed delivery windows to lift checkout conversion.
  • Smart delivery, smarter economics: Maintain greater control over delivery promises by customer segment, product type, and margin profile.

MaestroAI by Veho^TM: Intelligence That Optimizes at Scale

FlexSave is powered by MaestroAI, Veho's new proprietary orchestration platform that automates millions of fulfillment, batching and routing decisions in real-time.

Maestro dynamically evaluates each shipment and routes packages through the most efficient path based on the delivery option selected at checkout—solving complexity that was previously impossible to manage at scale while ensuring deliveries align with what customers were promised.

Shippers set the parameters, whether that's speed, cost, service quality, or a custom balance of all three. MaestroAI by VehoTM then optimizes for the best outcome, per package, available.

“Most delivery networks force brands into service tiers that suit carriers, not shippers, and can’t flex with consumer preferences,” said Neel Madhvani, Chief Product Officer at Veho. “FlexSave flips that model, allowing our technology to do the optimization behind the scenes. That level of control is what makes offering free or low-cost shipping sustainable at scale.”

One Partner for Your Checkout Page

Brands already use Veho today for high-quality, on-time delivery and a stand-out customer experience.  With the addition of FlexSave^TM, Veho can now serve a brand's full shipping portfolio. Available across Veho’s Ground Plus and Premium Economy service levels, this added flexibility allows Veho to operate more efficiently and pass savings onto shippers.

For Veho, FlexSave^TM supports its evolution from a challenger delivery platform for premium brands to a primary shipping partner powering premium, standard, economy, and flexible delivery options across brand categories.

Beyond immediate cost savings, FlexSave^TM represents the beginning of an evolution away from one-size-fits-all delivery towards a more intelligent, brand- and customer-centric model, designed to afford brands full control over their customer experience and checkout page. 

The Future of Shipping: Built for your Business, not Carrier Constraints

The logistics landscape is shifting. The most trusted shipping partners of 2026 won't be the ones with the most trucks or longest legacy. They'll be the partners who give shippers real control: the ability to customize delivery strategies based on what matters most for each shipment and customer segment. 

They’ll be the partners that think outside of the box.

Are you ready to build flexible, AI-powered shipping operations that protect margins and help brands win both at checkout and the doorstep?

Join the FlexSave^TM waitlist and unlock smarter delivery economics.