Discover how Kendra Scott improved delivery speed, reduced freight costs, and enhanced customer satisfaction with Veho. See how tech-driven logistics helped elevate their e-commerce experience and bottom line.
Within six months of working with Veho, Kendra Scott was able to achieve:
2 percentage point reduction in freight spend as a percentage of revenue
Challenge
2 percentage point reduction in freight spend as a percentage of revenue
Simplified forecasting with transparent, predictable pricing
Solution
Simplified forecasting with transparent, predictable pricing
Enhanced customer experience via proactive communications, real-time tracking, and delivery transparency
Results
Enhanced customer experience via proactive communications, real-time tracking, and delivery transparency
Driving Customer Satisfaction
Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.
“We saw a two full percentage point reduction in freight spend as a percentage of revenue.
