IPSY, the world’s largest beauty subscription service, delivers millions of personalized experiences every month. To keep pace with member expectations while controlling costs, IPSY partnered with Veho to create faster, more reliable delivery at scale.
~1M parcels delivered in the first months
Lower delivery costs through smarter routing by zone
Challenge
Lower delivery costs through smarter routing by zone
Higher reliability & visibility with real-time tracking and delivery photos
Solution
Higher reliability & visibility with real-time tracking and delivery photos
Fewer support tickets & faster resolutions with clearer communication
Results
Fewer support tickets & faster resolutions with clearer communication
Driving Customer Satisfaction
Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.
It’s not just about moving parcels—it’s about growing the business together...
