How IPSY reduced delivery costs and boosted reliability with Veho

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IPSY, the world’s largest beauty subscription service, delivers millions of personalized experiences every month. To keep pace with member expectations while controlling costs, IPSY partnered with Veho to create faster, more reliable delivery at scale.

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~1M parcels delivered in the first months

Lower delivery costs through smarter routing by zone

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Challenge

Lower delivery costs through smarter routing by zone

Higher reliability & visibility with real-time tracking and delivery photos

Illustration of two hands shaking in agreement with red cuff accents and small decorative stars.

Solution

Higher reliability & visibility with real-time tracking and delivery photos

Fewer support tickets & faster resolutions with clearer communication

Results

Fewer support tickets & faster resolutions with clearer communication

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Customers are Delighted

+1.3 days

faster delivery

4.8/5

positive customer feedback

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Driving Customer Satisfaction

Five solid black stars in a horizontal row representing a five-star rating.

Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.

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It’s not just about moving parcels—it’s about growing the business together...

...and creating win–win outcomes. Every delivery is a chance to learn and make the next one smoother, and Veho’s technology really enables that.”

...and creating win–win outcomes. Every delivery is a chance to learn and make the next one smoother, and Veho’s technology really enables that.”

...and creating win–win outcomes. Every delivery is a chance to learn and make the next one smoother, and Veho’s technology really enables that.”

Nicole He

SVP of Operations

,

IPSY

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