Elevating Customer Experience, Increasing Delivery Speed, and Reducing Total Cost

Tuckernuck, a lifestyle retail brand, partnered with Veho in Spring 2024 to enhance its delivery experience and meet evolving customer expectations. By leveraging Veho’s technology for real-time tracking, flexible delivery, and proactive communication, Tuckernuck improved delivery speed by 1.3 days, cut shipping costs by 35%, and drove stronger customer satisfaction and loyalty.

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Tuckernuck saved 35% with Veho.

24%

decrease in tracking questions

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Challenge

decrease in tracking questions

26%

drop in lost package concerns

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Solution

drop in lost package concerns

19%

decrease in overall shipping inquiries

Results

decrease in overall shipping inquiries

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Customers are Delighted

+1.3 days

faster delivery

4.8/5

positive customer feedback

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Driving Customer Satisfaction

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Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.

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It has been an absolute pleasure collaborating with Veho to strengthen our last mile transport network...

...The project, including launch and integration, was led with incredible expertise and strong communication. Additionally, our customers have been surprised and delighted with a superior delivery experience versus national legacy carriers. Tuckernuck looks forward to growing our strategic partnership with Veho and re-defining e-commerce logistics.”