Elevating Customer Experience, Increasing Delivery Speed, and Reducing Total Cost
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Tuckernuck, a lifestyle retail brand, partnered with Veho in Spring 2024 to enhance its delivery experience and meet evolving customer expectations. By leveraging Veho’s technology for real-time tracking, flexible delivery, and proactive communication, Tuckernuck improved delivery speed by 1.3 days, cut shipping costs by 35%, and drove stronger customer satisfaction and loyalty.
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Tuckernuck saved 35% with Veho.
24%
decrease in tracking questions
Challenge
decrease in tracking questions
26%
drop in lost package concerns
Solution
drop in lost package concerns
19%
decrease in overall shipping inquiries
Results
decrease in overall shipping inquiries
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Driving Customer Satisfaction
Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.
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It has been an absolute pleasure collaborating with Veho to strengthen our last mile transport network...
...The project, including launch and integration, was led with incredible expertise and strong communication. Additionally, our customers have been surprised and delighted with a superior delivery experience versus national legacy carriers. Tuckernuck looks forward to growing our strategic partnership with Veho and re-defining e-commerce logistics.”
...The project, including launch and integration, was led with incredible expertise and strong communication. Additionally, our customers have been surprised and delighted with a superior delivery experience versus national legacy carriers. Tuckernuck looks forward to growing our strategic partnership with Veho and re-defining e-commerce logistics.”
...The project, including launch and integration, was led with incredible expertise and strong communication. Additionally, our customers have been surprised and delighted with a superior delivery experience versus national legacy carriers. Tuckernuck looks forward to growing our strategic partnership with Veho and re-defining e-commerce logistics.”
Caroline Petrone
Director of Operations
,
Tuckernuck
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