As a customer-centric wellness brand that delivers transformational nutrition, SAKARA aimed to meet customer demand for a faster and higher quality delivery experience. The company was relying on a single national carrier who did not meet their expectations. SAKARA’s Director of Operations & Logistics identified an opportunity to partner with Veho to improve customer experience and keep costs at bay.
SAKARA grew from 2→14 markets with Veho.
reduction in delivery errors
Challenge
reduction in delivery errors
reduction in total credit and refunds
Solution
reduction in total credit and refunds
reduction in total refunds related to delivery
Results
reduction in total refunds related to delivery
Driving Customer Satisfaction
Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.
Delivery experience is a huge differentiator in the fresh meal space...
