Achieving 99% on-time delivery and industry-leading customer satisfaction.

Achieving 99% on-time delivery and industry-leading customer satisfaction.

The Challenge
In 2022, Saks Fifth Avenue sought to diversify its delivery network with shipping partners that could provide a cost-effective and exceptional customer service experience.

The Solution
Saks Fifth Avenue partnered with Veho, recognizing their competitive rates, industry-leading on-time delivery performance, and commitment to outstanding customer service.

The Results
With Veho’s partnership, Saks Fifth Avenue consistently achieved an on-time delivery (OTD) rate of over 99% and a 4/5 customer satisfaction (CSAT) score every month, across every market served.

Download the case study below to learn how Saks x Veho grew their partnership over 316% in six months.